I'm a Quality Assurance Analyst and Customer Support Specialist with over 4 years of experience in the BPO and travel industries, working with remote and multilingual teams. I specialize in quality monitoring, coaching, CRM systems (Salesforce, Agent Connect), and customer satisfaction improvement.
In my most recent role, I led a QA team of 35+ agents, developed performance reports, implemented training initiatives, and ensured consistent KPI achievement. I’m highly adaptable, tech-savvy, and focused on continuous improvement.
Currently based in Kuala Lumpur and fully equipped to work remotely across time zones, I’m seeking remote opportunities in QA, Customer Support, or Learning & Development where I can contribute to scalable, high-quality customer experiences.