Muhammad Shoaib

MUHAMMAD SHOAIB VIR TUAL AS S IS T ANT Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative a n d p r o c e d u r a l p r o c e s s e s . Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering 4 years o f e x p e r i e n c e p r o v i d i n g q u a l i t y a d m i n i s t r a t i v e support to clients. WORK EXPERIENCE Orbit News Wire Pvt. Islamabad Lead Generation Specialist Jan 2019 - Feb 2020 initiated contact with prospects and conducted follow-up calls to garner information and qualify leads. Entered data into Zoho CRM, ensuring accuracy and uniformity. Contributed to event marketing, sales and brand promotion. Identified new business opportunities through networking, marketing and prospective database leads. Built prospect lists of potential new customers through research and identification of business opportunities. Installed and maintained generator sets and equipment. Celebex Communications Pvt. Rawalpindi March 2020 - Feb 2021 Virtual Assistant Conferred with customers by telephone, chat or email to provide information. Completed business correspondence, transcription and data entry. Wrote press releases and posted updates to social media. Monitored emails, organized inbox, and prioritized messages for supervisor. Organized and managed team tasks using Trello and Asana. Uploaded files for team use on Google Suite and SharePoint. E – Commerce Success Pak. (ESP), Rawalpindi April 2021 - Feb 2023 E – Commerce Checked incoming orders and organized new stock. Used Microsoft Word and other software tools to create documents and other communications. Maintained excellent attendance record, consistently arriving to work on time. Learned new skills and applied to daily tasks to improve efficiency and productivity. Carried out day-to-day duties accurately and efficiently. Scanned documents and saved in database to keep records of essential organizational information. Increased data-entry productivity by maintaining detailed logs of data projects, identifying issues and improving them. Managed and drove maintenance of content on e-commerce websites and partner platforms. SKILLS Quality lead generation Social Media Marketing e-commerce Virtual Assistant SEO Data Management EDUCATION Bachelor of Science | Computer Science Languages ENGLISH June 2015 - July 2019