Muhammad Shahroz Niaz
SUMMARY
Highly-focused and proactive problem-solver who possesses vast knowledge about
diverse industries acquired through years of experience. A self-motivator with retail
experience in a fast-paced, team-based environment and establishing rapport with
clients. Skilled in recruiting talent, training staff, supporting employees in all functions
of HR and monitoring their performance. Interacting with colleagues at all levels of
hierarchy, maintaining reports and presenting to senior management.
PHONE:
-
- (WhatsApp)
Email:
muhammadshahroz107@
outlook.com
ADDRESS:
565 Block E Johar Town,
Lahore, Pakistan.
SKILL HIGHLIGHTS
▪ Human Resource Development
▪ Talent Acquisition
▪ Training & Development
▪ Employee Relations & OD
▪ Software HMIS & HRMS
▪ Employer Branding & Marketing
▪ Sales & Portfolio Management
▪ Branch Operations & Resolutions
LANGUAGES
▪ English – Expert
▪ Urdu – Expert
▪ Arabic – Beginner
HOBBIES
▪ Travelling
▪ Sports & Games
▪ Photography
▪ Acquiring Knowledge
EXPERIENCE
Saleem Memorial Hospital | Nov 2022 - Present
Deputy Manager Human Resources
▪ Acquiring talent (technical and non-technical staff), which consists of
recruitment from different platforms, screening, shortlisting, and
assessing candidates through interviews online and interactively.
▪ Responsible for hiring in departments and building teams from the start
of the hospital.
▪ Drafting and revising HR policies and best practices for the hospital. Also
updating the organogram and basic OD functions.
▪ Providing staff orientations, trainings, and presentations.
▪ Supervising clinical staff and non-clinical staff on boarding documents.
And maintaining their JDs. Ensuring confirmations and appraisals of staff.
▪ Managing and aligning daily HR support function tasks with the assigned
team.
▪ Employee relations, staff grievances, and meetings with different
representative heads for resolution.
▪ Assisting in payroll management and maintaining HR data records in
Microsoft Excel.
▪ Resolving labor law-related issues (PESSI and EOBI).
▪ Drafting and issuing HR letters and notices.
▪ Creating and publishing HR ads, campaigns, and posts on the hospital's
social media platform.
▪ Supervising tasks of rest of HR function from my subordinates.
TCS (Pvt) Ltd. | Nov 2020 - Nov 2022
Human Resource Officer
▪ Main responsibility was like of a HR Generalist role. Providing services
and support function of Human Resources to central region of the
company, which consists of area from Faisalabad to Multan and including
all the remote locations within, and head count of the region was of
3000+ employees.
▪ Acquiring talent, which consists of recruitment from different platform,
screening, and shortlisting, assessing candidates through interviews
online and interactively.
▪ Managing Disciplinary action (DA) of the region. Drafting and issuing
show cause notices and enquiry notices, conducting inquiries and
finalizing inquires reports.
▪ Maintaining EOBI and PESSI records.
▪ Providing staff orientations and Job descriptions.
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Providing trainings and sessions of Staff, Couriers, and Drivers.
Managing and aligning tasks from Head Office (Karachi).
Interactive and feedback meeting with different regions and
representative Heads.
Attending Jobs Fairs or Career at different universities and institutes.
Participating and performing special assignments on Employer’s
Branding.
AHY Plastic Ltd. | 2019 - 2020
AM Human Resource
▪ Responsible for recruiting, drafting and maintaining SOPs of the factory
with assist of existing managers. Also drafting policies and JDs.
▪ Recruitment tasks, preparing notices and advertisement for vacant
positions. Scheduling and organizing interviews and conducting
Interviews.
▪ Providing counseling to staff and labor related issues.
▪ Providing staff orientations and ensuring accurate job descriptions are
placed. Ensuring staff profiles are complete and filled.
▪ Implementation and integration of HRM software in the factory.
▪ Supervising the daily attendance records and causes of staff
absenteeism.
▪ Coordinating with subordinates for disbursement of salaries in the
factory.
United Bank Limited (UBL) | Nov 2015 - Oct 2018
Retail Banking Officer (Sales & Operations)
▪ Ensured superior customer experience by addressing customer
concerns, demonstrating empathy and resolving problems on the spot.
▪ Provided an elevated customer experience to generate a loyal client
base.
▪ Managed a wide variety of operational and administrative tasks to
resolve branch related discrepancies quickly and efficiently within time.
▪ Investigated and resolved complaints in a timely and empathetic
manner.
▪ Gathered data for internal audit, communicated audit results to upper
management through reports.
▪ Generated Sales through by pitching conventional products and cross
selling products/services.
EDUCATION
MBA: (Human Resource Management & Marketing) | 2017 - 2020
University of Central Punjab, Lahore.
BBA: (Human Resource Management & Marketing) | 2011 - 2015
University of Central Punjab, Lahore.
Intermediate: Information Technology (ICS) | 2009 - 2011
Punjab College, Lahore.
Matriculation: Computer Sciences |-
The Cathedral High School, Lahore.
