Muhammad Saqlain

 Muhammad SaqLain --Block 6C ZTBL Colony Flat No.3 Sector G7/2 Islamabad Personal Profile I am a committed, friendly, and hardworking Customer Service representative with a passion for providing excellent customer service at all times. In my current role, I have resolved more than 150 issues, always having the needs of the customers and the reputation of the organization at heart. I have dealt with customers’ inquiries and complaints face-to-face, over the phone, and via email. My excellent customer service and communication skills, combined with my relevant work experience, make me a real asset to any organization that I work for. EducationBachelor Of Arts Year,s 2002 to2004 Allama Iqbal Open University, Islamabad Pakistan Extra Qualification6 Month Computer diploma in Microsoft Office, GW Basic, Microsoft Word, Microsoft Excel, PowerPoint, In page, , With Typing speed 30 wpm, etc. Emailing and faxing Expert Data entry Officer, Expert System (Creating Local User Account) Member Server/ Client and user management Installation of Windows Operating Systems SkillsCommunication skills, Leadership skills Teamwork skills, Interpersonal skills Learning/adaptability skills , Problem-solving skills, Open-mindedness Strong work ethic Employment Job Responsibilities Upper division Clerk + Data Entry Controller ZNS Global Access (Pvt) Ltd. April 2008 To April 2014 Perform clerical duties in a senior capacity to ensure the smooth functioning of a business unit. Execute and supervise administrative tasks on a day-to-day basis. Main and manage the office properties and assets in an organized manner. Assist marketing and sales departments in building and expanding customer base. Check and verify customer account balances. Check and verify vendor supplies and prepare vendor payables. Prepare financial statements and records for the management. Participate in cross-functional teams to ensure effective management of the company. Manage and supervise staff on multiple projects. Ensure and enforce compliance of corporate policies and standards in an organization. Provides information to the public either personally or by telephone concerning the work and personnel of the office; Maintains complex filing systems; Looks up needed information in the preparation of reports and in the handling of correspondence; Checks, receives, stores, and issues office supplies; Passes upon the accuracy and completeness of papers and forms presented for filing, recording or other action; Prepares and proofreads material for printing; Makes up and checks payrolls; Assembles material for various reports; May occasionally take the lead in clerical work performed by a team of two or three persons; Uses computer applications or other automated systems such as spreadsheets, word processing, calendar, e-mail and database software in performing work assignments. Data Entry Specialist Medask Pvt Ltd Head office Rawalpindi March 2019 To July 2022 Job Responsibilities Maintains database by entering new and updated customer and account information. Prepares source data for computer entry by compiling and sorting information. Establishes entry priorities. Processes customer and account source documents by reviewing data for deficiencies. Resolves deficiencies by using standard procedures or returning incomplete documents to the team leader for resolution. Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format. Maintains data entry requirements by following data program techniques and procedures. Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data. Combines data from both systems when account information is incomplete. Purges files to eliminate duplication of data. Tests customer and account system changes and upgrades by inputting new data. Secures information by completing data base backups. Maintains operations by following policies and procedures and reporting needed changes. Maintains customer confidence and protects operations by keeping information confidential. Contributes to team effort by accomplishing related results as needed. Data Entry Clerk Skills / Qualifications Organization skills Quick typing skills Attention to detail Computer savvy Confidentiality Thoroughness Qualities Accountable, Diligent and organized Ethical and loyal Punctual Flexible Team player Technologically competent LanguagesArabic ( Basic ) Urdu ( Fluent) Punjabi (Fluent) English ( Fluent) HobbiesReading Quran E Pak & History Playing sports (football, Cricket, Snooker,etc. Participating in Campaigns Joining social, environmental, or animals rights groups Helping Others, Gym Traveling to beautiful Places I hereby certify that all the above statements and information are true and correct to the best of my knowledge and if you consider my application and give me a chance to serve under your kind control, I shall perform my duty with honesty and with the entire satisfaction of my superiors. Muhammad Saqlain Awan