Muhammad Saad

MUHAMMAD SAAD Real Estate ISA| Appointment Setter CONTACT PROFILE - LANGUAGES As a Real Estate Inside Sales Agent (ISA) with over 5 years of experience in the BPO industry, I have a proven track record of success in lead generation, follow-up, and qualifying potential clients. My expertise is in providing excellent customer service, building strong client relationships, and closing deals. English EDUCATION HISTORY Urdu CA, Business/Commerce, General Lahore, Pakistan The Institute of Chartered Accountants of Pakistan SKILLS Customer service WORK EXPERIENCE Rapport building Real Estate ISA Problem solving Everlasting Legacy, Virginia, US Customer care Jan 2024 - Mar 2025 • Worked as a real estate wholesaling cold caller. • Reaching out to homeowners to see if they would consider selling, asking pre-qualifying questions, and scheduling appointments for the acquisition team. Listener Cold calling Telemarketing Real Estate Cold Caller Outbound Sales Vivid Homesolutions, Rochester, US Sep 2023 – Dec 2023 • Worked as a real estate wholesaling cold caller. • Reaching out to homeowners to see if they would consider selling, asking pre-qualifying questions, and scheduling appointments for the acquisition team. Real Estate ISA July 2023 – Sept 2023 DOJOHomes, Florida, US • Rent-to-own service company. • Engage the FRBO list and deliver services to homeowners in securing qualified tenants, or tenants with purchase options at lease end. Real Estate ISA Mar 2023 – Jun 2023 Taylor’s Realty, Chicago, US • Company Summary: Property Agency. • Required to schedule listing appointments for realtors. • Managed leads across various categories, including expired, cancelled, off-market, absentee owners, FRBO, FSBO, and pre-foreclosure. Streamlined processes for handling diverse lead types to optimize conversion rates. Conducted thorough assessments of each lead category to identify potential opportunities. Real Estate Appointment Setter Jan 2022 – Feb 2023 Secure Property, Texas, US • Company Summary: Property Agency. • Initiated contact with pre-foreclosure property owners to determine requirements for foreclosure support. and set appointments for the realtor accordingly. Real Estate Cold Caller May 2021 – June 2022 Pham Lee Acquisition Group, Harrisburg, US • Company Overview: Property wholesaling. • Conducted cold calls to homeowners to ascertain interest in property sales. • Asked the pre-qualifying question. • Scheduled appointments. Customer Support Representative Oct 2020 – March 2021 AT&T, US • Manage inbound calls from customers and address queries promptly via phone and chat. • Resolved customer service inquiries promptly and accurately. • Maximized customer satisfaction by resolving service issues promptly. • Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels. Outbound Telemarketer July 2019 – Jan 2020 TGS, Pakistan • Served as sales agent in B2C home warranty project.