Muhammad Rayhan Alif
Remote Operations & Digital Marketing Assistant
--Jakarta, Indonesia
SUMMARY
Detail-oriented and results-driven professional with over 5 years of experience in virtual assistance, B2B sourcing, client
acquisition, and digital marketing. Proven track record in managing end-to-end procurement processes, building strong
supplier and client relationships, and delivering tailored sourcing solutions for international businesses. Skilled in
administrative support, email management, and CRM maintenance, with a strong ability to handle remote coordination and
multitask in fast-paced environments. Experienced in creating compelling marketing content, blog articles, and social media
materials to support lead generation and brand positioning. Adept at using tools like Google Workspace, Trello, Notion, Canva,
and Shopify to streamline operations and enhance productivity. A fast learner, excellent communicator, and reliable team
player committed to delivering consistent value and fostering long-term growth.
EXPERIENCE
Sourcing Agent & B2B Clients Acquisitions
SANVINNA.LTD (Remote Work)
05/2024 - Present
Sourcing Agent Responsibilities
Conduct market research to identify reliable suppliers and manufacturers, ensuring high-quality products at competitive
prices.
Negotiate pricing, payment terms, and production timelines to maximize cost efficiency and maintain strong supplier
relationships.
Manage the end-to-end sourcing process, from supplier selection to logistics coordination, ensuring smooth procurement
and on-time delivery.
Assisted B2B clients with custom product development, private labeling, and tailored sourcing solutions to meet diverse
business needs.
Maintained accurate procurement records, supplier databases, and shipment tracking, ensuring organized and transparent
operations.
B2B Marketing Specialist Responsibilities :
Develop and execute B2B marketing strategies to generate leads and increase brand awareness across digital platforms.
Create engaging content, including articles, case studies, and marketing materials, to establish thought leadership in the
sourcing industry.
Optimize SEO and digital advertising campaigns to enhance visibility and attract potential international clients.
Build and maintain strong relationships with business partners, wholesalers, and distributors, fostering long-term
collaboration.
Client Relations & Administration :
Acted as the primary point of contact for international B2B clients, ensuring clear communication and smooth coordination
across sourcing, production, and delivery phases.
Provided consistent client support and reporting, preparing professional documentation including sourcing proposals, cost
breakdowns, and progress updates.
Managed administrative tasks, such as email correspondence, scheduling meeting with clients, and handling CRM updates
to support smooth internal workflows.
AI Trainer/ AI Contributor / Data Annotator
Outlier (Remote Work)
11/2024 - 03/2025
Contributed to the development and refinement of large language models by generating, evaluating, and annotating natural
language responses in Bahasa Indonesia and English.
Acted as both user and AI in simulated chat conversations to train models on appropriate tone, factual accuracy, contextual
1/4
relevance, and cultural nuance.
Identified and corrected model output errors by documenting inconsistencies and providing suggested improvements for
model behavior.
Conducted data labeling, comparative ranking, and content generation tasks in accordance with strict guidelines for
linguistic accuracy, ethical standards, and clarity.
Collaborated asynchronously with a distributed team to meet project goals and maintain high annotation quality under
dynamic project requirements.
Virtual Assistant
Freelance (Remote Work)
10/2023 - 05/2024
Provided comprehensive virtual support to clients across e-commerce, marketing, real estate, and tech industries, ensuring
smooth day-to-day operations and client satisfaction.
Managed calendars, scheduled meetings, organized digital files, and handled email correspondence to reduce client
workload by up to 15+ hours weekly.
Supported customer service operations through email, chat, and social media, maintaining 95%+ response satisfaction
rate.
Created and maintained reports using Google Sheets and Excel, including sales tracking, performance dashboards, and
inventory updates.
Coordinated team projects using Trello and Notion, ensuring task delegation, timely delivery, and process optimization.
Assisted with social media scheduling, content planning, and engagement tracking using tools like Canva, Meta Business
Suite, and CapCut.
Performed research, data entry, and lead generation tasks to support marketing and outreach initiatives.
Adapted quickly to various tools and platforms including Shopify, ClickUp, Mailchimp, Google Workspace, and Slack.
Key Achievements :
Successfully supported 10+ clients in managing remote operations with consistent performance and positive feedback.
Recognized for strong communication, attention to detail, and ability to work independently with minimal supervision.
Contributed to improved workflow efficiency and increased client productivity by automating repetitive tasks and organizing
systems.
Barista/District Social Media Specialist
PT. Sari Coffee Indonesia (Starbucks Indonesia)
08/2023 - 04/2024
Developed and curated engaging social media content, including photography, videography, and creative captions, to
represent the brand effectively.
Edited videos and images to enhance storytelling and visual appeal, aligning with district activity and campaign.
Monitored and analyzed social media performance metrics, providing insights to enhance engagement and reach.
Collaborated with store managers and district teams to ensure campaigns aligned with business goals and brand identity.
Key Accomplishments :
Produced a series of high-quality videos and photos that boosted brand visibility and improved customer connection on
digital platforms.
Recognized for enhancing regional team collaboration and brand representation across social media platforms.
Designed and implemented eye-catching video, resulting in increased traffic of Starbucks Juanda store and followed with
the customers joining the starbucks short arts of brewing class.
Barista
PT. Sari Coffee Indonesia (Starbucks Indonesia)
05/2022 - 04/2024
Operated and maintained the Point-of-Sale (POS) system, ensuring accurate and efficient transaction processing.
Provided comprehensive training to new team members, covering coffee preparation techniques, company standards, and
exceptional customer service practices.
Maintained a clean and organized store environment, ensuring a welcoming and convenient experience for customers.
Built meaningful customer connections, delivering an authentic Starbucks Experience by personalizing interactions and
fostering a warm atmosphere.
Ensured adherence to company quality and service standards, consistently producing high-quality beverages and
maintaining a high level of customer satisfaction.
Key Accomplismets :
Successfully improved customer experience and retention by fostering a friendly and engaging service environment.
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Played a key role in enhancing team efficiency by mentoring new baristas and reinforcing best practices.
Contributed to increased daily sales and upselling through personalized recommendations and product knowledge.
Recognized for consistently meeting and exceeding KPI targets, including customer satisfaction scores and operational
efficiency.
Administrative Staff
Safaray & Co & Hans Electronics
02/2020 - 02/2022
Prepared and maintained daily sales reports using Microsoft Excel, ensuring accurate record-keeping and data analysis for
business performance tracking.
Managed inventory flow, overseeing stock-in and stock-out processes while updating new product listings on the
company’s website.
Compiled profit and loss reports, providing insights into financial performance and assisting in strategic decision-making.
Ensured proper documentation and organization of business records, improving operational efficiency.
Key Accomplishments :
Improved inventory management accuracy, reducing stock discrepancies and ensuring product availability.
Successfully maintained efficient sales documentation, contributing to improved operational workflow and
decision-making.
Assisted in the smooth integration of new stock, keeping the website updated with the latest product offerings.
Cabin Maintenance Intern
PT. GMF AeroAsia Tbk. (Garuda Indonesia Maintenance Facility)
12/2018 - 02/2019
Assisted in the maintenance and overhaul of aircraft cabins and cockpits, ensuring compliance with aviation safety and
performance standards.
Refurbished and restored aging aircraft seats, applying specialized techniques to enhance their appearance and
functionality.
Conducted monthly inspections and servicing of unserviceable cabin components to maintain operational efficiency.
Performed daily maintenance tasks, including detailed inspections, repairs, and quality checks to uphold regulatory and
safety requirements.
Supported the development and implementation of a preventive maintenance program, reducing long-term repair costs and
improving aircraft reliability.
Key Acomplishments :
Contributed to extending the lifespan of aircraft cabin interiors through effective refurbishment and maintenance
techniques.
Played a role in ensuring all serviced aircraft met airworthiness and safety regulations, minimizing potential operational
disruptions.
Gained hands-on experience with aviation maintenance standards, tools, and best practices in one of Indonesia’s leading
aircraft maintenance companies.
E D U C AT I O N
Mechanical Engineering
Gunadarma University - Bachelor
09/2020 - 11/2024
Graduated with GPA 3.3
SKILLS
Customer Service &
Relationship Building
Advanced
Communication &
Negotiation
Advanced
Time Management &
Multitasking
Advanced
Problem-Solving & Critical
Thinking
Advanced
Creativity & Innovation
Advanced
Negotiation & Client
Relationship Management
Advanced
3/4
Lead Generation & Outreach
Advanced
Audience Engagement &
Growth Strategies
Intermediate
Social Media Ads & Analytics
Advanced
Content Strategy & Calendar
Planning
Advanced
Video Editing & Photography
Advanced
Copywriting
Advanced
Typhography
Intermediate
Canva
Advanced
Adobe Photoshop
Intermediate
Graphic Design
Intermediate
English
Fluent
LANGUAGES
Bahasa Indonesia
Native
4/4
