MUHAMMAD RAMEEZ TARIQ
Phone -
E-mail:-Address: BV-339/A, Malakwal, MBDIN, PUNJAB/PAKISTAN
Objective
Qualified Customer Service with 8 years of fast-paced customer service experience. Personable and
professional under pressure. Patient and empathetic Customer Service Agent with an extensive background
in conflict resolution and customer care.
Skills
Live Chat Software, Live Person
Excellent Proffessional English Skills
50 wpm with 90% accuracy
Quick learner
Team leadership
Self-motivated
Strong verbal communication
Professional level English
Able to work 16 hours/day
Chat Skills and Ticketing System
Time Management
Computer Proficiency
Proffesional and friendly
Love to Learn with Team and accept challanging Tasks
Industry Experience
IERACKS Inc - USA
Company's Core Business | IERACKS specializes in IT training with a strong focus in all things networking
Network Design, Consulting, Deployments for SMEs CISCO DATA CENTER
Technologies, Cisco Nexus, Cisco UCS, Cisco MDS etc.
Jan 2011 to Oct 2013
Customer Support Agent
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Answered an average of 100 Live Chats during 8 hours by addressing customer inquiries.
Attend Customers within 10 seconds.
Solving problems and providing new services information.
Politely assisted customers in person and via Live Chat and Email incase disconnected.
Answered product questions with up-to-date knowledge.
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Solved Customers issue regarding services within time.
Refund the tokens in case of an issue with apologize.
Inter Netwrok Expert - USA
Company's Core Business | INE IT training with a strong focus in all things networking Network
Design, Consulting, Deployments for SMEs
Dec 2013 To Aug 2016
Customer Service Specialist
Answered the Customers issues and problems through Zendesk Ticketing System.
Answered through email if there is an the issue in Zendesk Support.
Handling technical issues also and resolving their Support Questions at priority base only in 10
minutes.
Uncountable tickets and emails need to answer during 8 hour shift
Part of 911 Team which have to be alert 24/7 in case of any issue.
Helping Team Manager to troubleshoot
Online Rack Rental - Europe
Online Rack Rental | Online Training Company, Rack Rental & Solution Provider
Sep 2016 To July 2018
Customer Support | Technical Support
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Live Chat Agent for answering about Company products.
Helping company to increase Sales.
Technical Support for company hardware.
Basic Troubleshooting (Password Recovery, Initial Configurations, Workbook Questions)
Practice Session Reservation/Cancellation.
Refund the sessions in case of an issue.
Adding & deleting customers IP/Usernames for rack session.
Fortray Networks Limited - UK
Online Training Company | CCENT, CCNA, CCNP and CCIE
Aug 2018 To Feb 2019
Customer Support Manager/Sales Support Manager
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Live Chat Agent with Sales Responsibilties.
Responsible to arrange meeting with new Customers via Phone Call or Office.
Unlimited Live Chats during 12 hours shift with 0 holiday during week.
Manage to Marketing, Sales, Accounts team, SEO Team.
Collected customer feedback and made process changes to exceed satisfaction goals for TrustPilot.
Addressed customer service inquires in a timely and accurate fashion.
Handle VPN, Active Directory issues.
Updating Customers Information on Sales CRM.
Reponsible for Customer Support, SEO, Ads Managing Team.
Recording and Saving all online boot-camps.
Helping company to increase per month sale with full responsibility.
Insoftservice- Sweden
Online Training Comapny, Cisco, Firewalls, Cyber Security
Cisco System CLSP Europe, Middle East, Africa & Russia
Feb 2019 To June 2019
Customer Support Agent
Live Chat Agent FreeLancer.
Chat Response time 10 Seconds.
Described product to customers and accurately explained details.
Helping team to provide accurate Article about products.
Responsible for Social Media Reddit, Quora, LinkedIn.
Routinely answered customer questions regarding merchandise and pricing.
Set up and explained new membership contracts.
Providing access of services as per scheduled.
Answered the Customers through Live Chata and Email.
Test4 Actaul | Worlds No.1 Exam
Online Company to provide Exam Solutions | China Tixing
15 July 2019 To Onward
Customer Support | Sales Support
• Live Chat Agent FreeLancer.
• Chat Response time 10 Seconds.
• Unlimited Live Chats about company products.
• Responsible for Google Adswords, LinkedIn, Facebook Ads.
• Helping Customers to get right Information about products.
• Email Support after hours for providing excellent Customer Support.
• Responsible for company products Sales.
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Education
Degree Title
DIT In CS & IT
Bachelor In Humanities
LinkedIn Sales
University
Passing Year
Percentage / GPA
TNA Islamabad
2011
A
2014
C
Sargodha University
Remote Training with
LinkedIn Team
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2018
