Muhammad Muzammil

MUHAMMAD MUZAMMIL Address: House No.# 31/4 Al-Noor Town Walton Road Lahore Cantt.Lahore Pakistan Contact:- CNIC No:- Religion: Islam Email:- OBJECTIVE I am Hard working individual, l am looking for good opportunity to explore myself , I am very good in communication and negotiations , I am a good speaker, takings new challenges always brings best out of me. I am Sincere, goal oriented, diligent, hardworking, Quick learner and Co-operative. Articulate and intelligent, have capacity to work independently or as a team. Can easily adapt to new technology, able to follow. EXPERIENCE Digintel: February 2017 - September 2017: ▪ Product Analyst & Customer Support Executive. ▪ Customer Support Officer & Product Verification & Validation Analyst. ▪ Company is US Based, an official vendor of E-Commerce website Amazon.com. ▪ Online Order Management at Amazon.com. ▪ Live Chat Support and Email Support Specialist, Directing verbal communication with the U.S clients. ▪ Team work and Supervision under certain conditions, Conduct Trainings of newly higher batch for V&V Department. ▪ Comparing and proofing the orders from the other vendors. ▪ Planning, implementing & Business Development. ▪ Removing the false data records from the virtual warehouse, updating prices after updating ads on Amazon.com. ▪ Tracing and ensuring the quantity & quality issues in customer orders. Warid Telecom: May 2016 - October 2017: ▪ Customer Service Executive. ▪ Inbound Customer Services Representative. ▪ Resolve Customers Problems and complaints. ▪ Maintains company standards during recorded calls in order to ensure high quality service. ▪ Resolves problems by clarifying issues, researching and exploring answers and alternative solutions. ▪ escalating unresolved problems, Protects organization's value by keeping information confidential . Ufone PTML: May 2013 - April 2015: ▪ Customer Service Executive. ▪ Worked On Various Projects under Ufone Contact Centre includes: ▪ Ufone Helpline. ▪ Ptcl CDAS Helpline (Outbound and Inbound) ▪ Daewoo Pakistan. ▪ Punjab Education Helpline. ▪ Data entry. ▪ Online Data Collection & Verification for PTCL Directory. EDUCATION Bachelor in Arts 2017-18: ▪ B.A (Private Punjab University). Intermediate Bise Lahore 2012: ▪ Intermediate F.A with Economics. Matriculation Bise Lahore 2010: ▪ Matric in Arts with Computer Science. SKILLS & DIPLOMA Peak Solution Lahore 2013: ▪ Peachtree Accounting Software Diploma. Skills: ▪ Software Updating : Windows XP ’’Windows 98’’Windows 7 Ultimate and Windows 8, 10. ▪ MS-Office Microsoft Word, Excel, Access, Power Point. ▪ InPage Urdu. ▪ Adobe Acrobat Reader, Adobe Photoshop & Illustrator. Social media and Digital Marketing: ▪ Managing skills of Social Media Networks i.e. Facebook, Twitter, Instagram, YouTube, Creator Studio,Google AdSense, AdWords, Analytics, Pinterest and LinkedIn. ▪ YouTube Channel Handling, Updating. ▪ Video Editing & Video Making. 2 CERTIFICATES AND INTEREST Certificates: Success Factor: ▪ Worked as a Student Ambassador For Success Factor’s Educational Event. Coca Cola Pakistan: ▪ Volunteer at Book a Donation event for Coca Cola Pakistan . Interest: ▪ Freelance working Online at Upwork. ▪ Internet Surfing, Reading articles and Blogs on Telecom, I.T, Sports, National and International Affairs. ▪ Gaming and Sports activities. ▪ Regular Follower of Football and Cricket. ▪ Teams I follow Manchester United, Real Madrid and Pakistan Cricket Team. PERSONAL SKILLS ▪ Focused, Disciplined, Team player, Flexible, Hardworking. ▪ Determined, Decisive, Creative, Positive and Motivated. REFERENCE ▪ Available On Request. 3