Muhammad Khattak

Profile Skilled and organized Customer Success Manager in establishing, managing and Shahid Khattak retaining the Company 's prospective and current customers and performing a variety of sales management-related activities. Details Employment History Islamabad Customer Success Manager, Zones LLC, Islamabad Pakistan DECEMBER 2022 — PRESENT - I oversee operations for 65 hospitals in the North East US, managing a range of - responsibilities: Order Fulfillment: Skills Sales Closing (Sales) Efficiently process orders and quotes, ensuring accuracy and timeliness. • Generate flawless quotes and orders, meeting or surpassing customer/contract SLAs for quote delivery and order placement. • Monitor open orders, expedite as necessary, and communicate effectively with Solar Panel Quotations customers and Sales. Relationship Building: • Cultivate strong relationships with Zones customers through daily interactions. Visualization Purchasing Presentations Sales Records • Establish connections across various departments, consistently communicating outstanding orders, constraints, and alternatives. • Facilitate interactions between Zones team members and accounts. Customer Service: • Address customer operational and reporting needs proactively, striving for 5-star service. Customer Relationship • Possess a thorough understanding of the Zones Service Catalog. Management • Serve as the primary point of contact for all customer issues, engaging Sales to Business Development • Ensure timely and impactful reporting is provided to customers. coordinate communication of service and needs. Research Communications Customer Support Writing Salesforce.Com Sourcing: • Process, coordinate, and manage off-catalog customer requests. • Maintain custom catalogs on Zones Connect. • Handle project worksheets for inventory allocations and monitor inventory management activities for hardware and software. Project Management: • Conduct account planning and coordinate needs, actively participating in pipeline growth and maintenance activities. Data Entry • Identify future needs through value-driven interactions, understanding account dynamics to enhance profitability. Procurement • Explore opportunities to leverage Zones automation capabilities for customer services. Business To Business Team Management • Collaborate with PMO or Enterprise Operations on new customer rollouts. Sales Account Manager, Pixako Technologies, Islamabad JUNE 2021 — NOVEMBER 2022 Lead Generation B2B & B2C sales experience and ability to establish and manage customers portfolios as well as maintain solid relationships with timely follow-ups for a US-based client Management Project Management i.e. iCrowdNewswire. Ability to turn offered leads into sales and up sell to recurring customers while maintaining a favorable connection and future collaboration. • Giving sales presentations and demos to a variety of potential customers. Forecasting • Assisting in lead generation, assisting in prospect and qualifying leads. • Assisting in the creation of pricing schedules for quotations, promotions, and Bitrix Market Research Decision Making Stakeholder Management negotiations. • Follow up prospects for sales. • Develop a long-term relationship with clients. • Educate customers on new products and services. • Maintaining and managing a standardized, deal qualification and documentation process of prospects and customers in our system of record (CRM). • Recognizing and addressing client issues or complaints by outlining the issue's Time Management nature, figuring out the reason, choosing a suitable solution, and then following up to ensure a prompt and swift resolution. Detail Oriented Business Development Specialist, Comtanix, Islamabad Certified Sales Professional J U N E 2 0 1 9 — M AY 2 0 2 1 Efficiently worked as a Business Development Specialist for vCloud Tech Inc. Software reseller that provides robust IT solutions for next-generation software-defined Languages Punjabi Urdu English computing, storage, Networks, and submits bids only in the United States. • Worked on all the State and Federal Cooperative Purchasing Contracts such as GSA, OMNIA Partners, Texas DIR, NCPA & SLP California, etc for a US-based client vCloud Tech Inc. • Liaising with staff on all levels of the company to analyze and determine a comprehensive contract strategy. • Collaborating with internal procurement, legal, and human resources teams to ensure contracts' compliance. • Sharing and clarifying contract processes, conditions, and details with management, business partners, and employees. • Obtaining contract-related information from relevant parties. Reviewing contracts, verifying the accuracy, and resolving discrepancies in line with company rules and guidelines. • Ensuring relevant documentation accompanies contracts, and maintaining digital and hard copies of relevant documentation. • Liaising between parties regarding contract development, negotiations regarding terms and conditions, and drafting and revising changes as required. • Identifying potential risks contract changes may pose to the company. Inside Sales Representative, Comtanix, Islamabad J U N E 2 0 1 9 — M AY 2 0 2 1 Worked as an IT Inside Sales Rep to communicate with customers, making outbound calls to potential customers, and following up on leads for a US-based client vCloud Tech Inc. • Understanding customers' needs and identifying sales opportunities. • Answering potential customers' questions and sending additional information via emails or calls. • Keeping up with product and service information and updates. Created and maintained a database of current and potential customers in the system of record CRM. • Explained and demonstrated the features of products and services. Stayed informed about competing products and services. Researched and qualified new prospective leads. • Doing market research and identifying opportunities for bid submissions. • Crafting persuasive and detailed bid proposals. Liaising with suppliers, vendors, and subcontractors. • Liaising with suppliers, vendors, and subcontractors. Team Lead and Customer Sales Executive, Sybrid PVT Limited, Islamabad O C TO B E R 2 0 1 8 — J U N E 2 0 1 9 Efficiently worked as a Team Lead and Customer Support Executive. ] Being one of the top sellers, targets were always achieved. Monthly quality and sales Targets of the assigned Team were managed and helped the Team to achieve position Bonuses. • Manage Assigned Sales Team Daily Two Meetings with Team for target achievement Huge Number of Sales calls. • Keep daily sales records. • Daily management report. Sales Account Manager, Era Of Ecommerce, Islamabad A P R I L 2 0 1 7 — O C TO B E R 2 0 1 8 • Worked in many fields and helped grow the company by finding leads, closing sales, supporting existing clients, formulating sales strategies, and communicating product value to clients. • Creating detailed business plans to reach predetermined goals and quotas. • Managing the entire sales cycle from finding a potential client to securing a deal. • Unearthing new sales opportunities through networking and turning them into long-term partnerships. Data Entry Executive, Era Of Ecommerce, Islamabad O C TO B E R 2 0 1 6 — M A RC H 2 0 1 7 • Worked as a Data Entry Executive at Era Of Ecommerce since October 2016. • Reports were regularly shared about the progress with the Team lead. • Data is analyzed and the forecasting report is also shared on the basis of the visualization of data. Customer Sales Specialist, 24/7 Call & BPO PVT, Peshawar J U LY 2 0 1 6 — S E P T E M B E R 2 0 1 6 • Performed the duties of a customer support specialist. • The campaign was solely focused on selling solar panel systems. • Sales Targets were always Achieved. Education Bachelor of Arts, University of Peshawar, Peshawar JANUARY 2015 — JANUARY 2017 Certificates Vmware MARCH 2019 — MARCH 2019 VOP-SE (Subscriptions Expert 2019) Ivanti MARCH 2020 — MARCH 2020 Certified Sales Professional Plus Gigamon MARCH 2020 — MARCH 2020 GigaSALES Certification Test. Thycotic APRIL 2020 — APRIL 2020 America's On-boarding Partners. Quest APRIL 2020 — APRIL 2020 Database Replication Sales Accreditation. DATACORE APRIL 2020 — APRIL 2020 Datacore Certified Sales Professional (DCSP). Carbon Black APRIL 2020 — APRIL 2020 Foundation: Carbon Black - Market & CB Strategy PE. Avast APRIL 2020 — APRIL 2020 Avast Business Associate. Project Management Institute Inc. JUNE 2022 — JUNE 2022 Communication Foundations.