Muhammad Junaid Khan

Muhammad Junaid Khan, PharmD Digital Health (Tech Systems Architect) & Clinical Operations Leader Islamabad, Pakistan (Open to Remote & Relocation: US, UK, Europe) 5+ Years 3M+ Units 400+ Weekly 100% Integrity Healthcare Operations Global Asset Governance Case Coordination Regulatory Compliance PROFESSIONAL SUMMARY PharmD and Clinical Operations Lead with 5+ years of experience governing Digital Health ecosystems across US, UK & EU-regulated healthcare environments. Directed the distribution of 3,000,000+ Pfizer medical units annually while maintaining 100% audit-ready HIPAA and GDPR compliance. Led automation-enabled workflow (n8n) transformation initiatives that reduced operational backlog and strengthened cross-functional clinical governance. Recognized for driving measurable performance gains across patient support programs through disciplined regulatory oversight and systems optimization. CORE STRATEGIC COMPETENCIES CLINICAL GOVERNANCE Pharmacovigilance (PV) Global GxP Audit Readiness MedDRA / Signal Review SYSTEMS & AI ARCHITECT n8n Workflow Engineering LLM & AI Logic Integration API & Knowledge Systems STRATEGIC LEADERSHIP Executive Stakeholder Mgmt Strategic SOP Development Cross-Functional Leadership TECHNOLOGY & ECOSYSTEMS Clinical Platforms: AthenaHealth, AdvancedMD, EHR/EMR Integrations, MedDRA, GxP Systems. Automation & Infrastructure: n8n (Workflow Architecture), API Integrations, Zapier, LLM Logic. Operations & Knowledge Systems: Notion, Monday.com, Google Workspace, Advanced Excel. Communication & Compliance: RingCentral, Microsoft Teams, Slack, Secure Clinical Portals. PROFESSIONAL EXPERIENCE Clinical Operations & Systems Architect Lead (Remote) Orion Orthopedic and Spine Clinic | Texas, United States • • • • Aug 2025 - Present Engineered HIPAA-compliant escalation protocols via RingCentral and n8n with SelfHosted Platform, reducing patient referral delays by 68%. Managed lifecycle of 60–80 active clinical cases daily, maintaining 0% PHI documentation error rate across AthenaHealth and AdvancedMD. Eliminated 10+ weekly administrative hours by architecting automated follow-up systems for legal and chiropractic stakeholders. Standardized intake-to-resolution workflows, improving cross-provider coordination efficiency by 25%. • Developed structured knowledge systems within Notion to streamline SOP access and escalation governance. Tools and Technologies: Typebot, RingCentral, Athena Health, AdvancedMD, Google Sheets, Monday.com, Outlook, Microsoft Teams, Self Hosted Platforms, HIPAA-Compliant Workflows. Digital Health Pharmacies Ops & Automation Specialist - EA Ustaff360 – New York, USA | Remote • • • May 2025 – Jul-25 (Contractual) Implemented n8n-driven automation workflows, reducing documentation processing time by 67% across remote pharmacy operations, billing teams, and administrative staff. System Infrastructure: Architected high-performance Notion Knowledge Bases, increasing team-wide information retrieval speed and operational efficiency by 73% using Automation workflows. Technical Troubleshooting: Identified and resolved critical API bottlenecks between Intercom and internal CRMs, improving resolution times for pharmacy clients by 50%. Tools and Technologies: n8n, Typebot, Notion, Webflow, WordPress, Google Workspace, Microsoft 365, Slack, Loom, EHR systems, API integrations, HIPAA-compliant documentation. Assistant Project Pharmacovigilance Manager - Pfizer Project (PSP) Dimensions Research CRO & SMO | Islamabad • • • • • October 2021 – May-2025 Directed pharmacovigilance operations under Pfizer’s Patient Support Program, governing ADR intake and safety reporting frameworks. Strategic Recovery: Orchestrated a massive recovery plan to clear a historical 5,000case patient backlog within 6 months, improving program accessibility by 85%. Oversaw distribution and governance of 3M+ medication units annually while maintaining 100% audit-ready compliance. Strengthened signal documentation and regulatory reporting accuracy through structured MedDRA coding and safety data review. Achieved 83% of patient medication delivery goals, consistently consulting with physicians and patients about medication dosages, drug interactions, and potential side effects with 100% accuracy. Product Specialist and Medical Sale Representative SAMI-Pharmaceutical Pvt. Ltd | Islamabad • • • Jan 2021 - Oct 2021 Revenue Acceleration: Delivered a 39% year-over-year revenue increase, securing a ranking in the top 13% of the national sales force for a complex 35-item portfolio. Clinical Strategy: Leveraged MTM (Medication Therapy Management) frameworks to boost patient clinical outcome scores by 53%. Generated 25+ new clients in 2021, expanding the client base and delivering a diverse product portfolio of 35 items. Industrial Production Pharmacist INSHAL-Pharmaceutical | Islamabad/Rawalpindi • May 2020 - January 2021 Process Improvement: Modernized industrial QC protocols, resulting in a 20% reduction in production waste and a 25% improvement in inventory accuracy via digital tracking with GMP Protocol. ADDITIONAL EXPERIENCE Transcriptionist & Communications Specialist Touch Stone Communication Pvt. Ltd | Islamabad • February 2020 - April 2020 Handled 120+ high-intensity calls daily, maintaining a record of 3,000+ positive customer reviews for service excellence. Careem – Customer Support Representative Abacus Consulting Pvt. Ltd. | Islamabad • Sep. 2018 – Dec. 2019 Maintained a 96% Customer Satisfaction Score (CSAT) while managing account growth that led to a 29% increase in regional user retention. EDUCATION • Abasyn University Doctor of Pharmacy (PharmD) | Islamabad, PK Aug 2020 Awarded Pharmacist, Category A License from DRAP and 5 years of a full-time. • Bahria Model College & School Higher Secondary School & Certificate (HSSC) | Islamabad, PK • Dec 2015 Bahria Model College & School Secondary School & Certificate (SSC) | Islamabad, PK Aug 2013 CERTIFICATIONS • • • • • • • NIDA – Clinical Trail Unit: Good Clinical Practice (ICH-GCP Certified) Oct-2024 EC-Council (Continuing Education): Cybersecurity for SBMs and SMEs Oct-2024 Uppsala Monitoring Center: Collecting high quality ADR reports Centre Jan-2024 Pharmacy Council of Pakistan | DRAP: Registered Pharmacist (Cat. A License) Jan-2023 Pfizer-Pakistan: Certification in Your Reporting Responsibilities | PPLS Feb-2022/23/ PCIHIPAA: HIPAA Officer Certification October-2023 Certification in Introduction of Project Management Professional | Simpli-Learn | 2022