Muhammad Jamshed Qamar

Contact Lahore - (Mobile)- www.linkedin.com/in/muhammadjamshed-qamar- (LinkedIn) Top Skills Management Written Correspondence Dispute Resolution Muhammad Jamshed Qamar Support Specialist Lahore, Punjab, Pakistan Summary I have several years of experience in the field of administration, Customer Support & IT Services. I also worked with a law firm for several years. Currently I am working with Unze London As Support Specialist from last 1year. Also Ive been awarded as one of the best performer and employee of the month in 2012 for providing excellent customer service to my customers/clientele Experience Unze London Online Support Specialist February 2022 - Present (1 year 1 month) Lahore, Punjab, Pakistan HAYO TELECOM NOC Officer January 2021 - March 2022 (1 year 3 months) Best Buy Mall Customer Success Executive August 2020 - January 2021 (6 months) Lahore District, Punjab, Pakistan Customer centric attitude Diligently respond to the customer queries.. quality of response is our KPI. Timely attending to the customers and taking continuous follow-ups.. we don’t like our customers waiting! End to end follow-up and tracking of customer orders.. This requires 360 degree communication. To spread business by reaching to every potential client. To maintain, updating customer/shipment tracker and inventory on a daily basis. Fresh dynamic ideas will always be appreciated Page 1 of 4 Sybrid Private Limited - A Lakson Group of Company Customer Relations Officer April 2020 - August 2020 (5 months) Lahore District, Punjab, Pakistan Work As CRO In Haier Compaign Answer calls professionally Respond to customer inquiries Handle and resolve customer complaints Provide customers with product and service information Process orders, forms, and applications Identify and escalate priority issues Coordination with concerned department in cases customer query needs second step follow-up. Generate and Follow up of business leads sent to business and reporting of loop closing to line manager. Any other task assigned by line manager. (MILVIK) BIMA Outbound Sales Representative September 2019 - April 2020 (8 months) Lahore District, Punjab, Pakistan 1. Answer calls and respond to SMS/emails. 2. Handle customer inquiries both telephonically and by SMS/emails. 3. Follow up customer calls where necessary. 4. Provide the highest quality of service to our customers keep abreast the latest information with regard to the products, policies and procedures of the Company in order to handle customer queries and complaints effectively and efficiently. 5. Ensure strict compliance with all national, provincial, and other laws. 6. Adhere to the company’s business code of conduct, corporate policies, guidelines, and statutory requirements. 7. Regularly attend Team Meetings and other learning initiatives. Page 2 of 4 8. Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following to ensure resolution. eDrive 2 years 1 month Control Room Supervisor August 2018 - September 2019 (1 year 2 months) Lahore District, Punjab, Pakistan The Control Room Incharge (CRO) will work under the line management of Control Room Manger/Head . Duties’ including monitoring the CCTV And Fleets Of Vehicles, dealing with anything that looks out of place, ensuring Radio Base Station is always operational and manned, tracking all vehicles movement and sending out Security Alerts via the emergency messaging system on advice of CRTL. The CRO will also ensure staff movement data is accurate and updated, handle mail, manage the main switchboard and answering all the calls courteously and professionally. Perform any other duty as directed by the Customer Relationship Manager. Customer Service Representative September 2017 - August 2018 (1 year) Lahore District, Punjab, Pakistan Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting customer information and analyzing customer needs.Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed. Education Govt. Khawaja Rafique Shaheed College Walton Road Lahore Page 3 of 4 Intermediate in Commerce, Accounting · (2013 - 2016) Govt. Khawaja Rafique Shaheed College Walton Road Lahore Page 4 of 4