Muhammad Imran

MD IMRAN HOSSAN Date of birth: 01/01/1995 Nationality: Bangladeshi (- (Mobile) Phone number: Email address:- Address: Block-G, Lane, 4 Road No.2, Chattogram 4216, 4216 Chattrogram (Bangladesh), 4216, North, Bangladesh (Home) WORK EXPERIENCE 01/03/2020 – CURRENT Dhaka, Bangladesh SENIOR CUSTOMER SERVICE REPRESENTATIVE ONE UMMAH BD • Responded promptly and professionally to customer inquiries via email, chat, and phone. • Provided accurate and comprehensive information on products, services, and company policies. • Demonstrated strong problem-solving skills to resolve customer complaints and maintain high satisfaction levels. • Collaborated with cross-functional teams to escalate and resolve complex issues. • Managed end-to-end order processing, ensuring seamless fulfillment and customer satisfaction. • Offered technical support, guiding customers through troubleshooting steps with clarity and patience. • Established positive customer relationships, exceeding expectations and fostering brand loyalty. • Maintained accurate records of interactions, inquiries, and resolutions in the CRM system. • Participated in ongoing product knowledge training to stay updated. • Identified opportunities for cross-selling and up-selling to increase sales revenue. • Ensured compliance with company policies and guidelines during interactions. • Managed multiple tasks simultaneously, meeting response time targets consistently. • Collected and shared valuable customer feedback for process improvements. • Demonstrated excellent written and verbal communication skills in remote work settings. EDUCATION AND TRAINING 01/01/2013 – 01/02/2017 Bangladesh BACHELORS BGMEA University of Fashion & Technology. LANGUAGE SKILLS Mother tongue(s): BENGALI Other language(s): UNDERSTANDING ENGLISH SPEAKING Listening Reading Spoken production Spoken interaction C1 C2 C1 C1 Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user DIGITAL SKILLS Microsoft Office WRITING Microsoft Powerpoint Microsoft Word Outlook C1