Muhammad Ibrahim

 Muhammad Ibrahim Major Expertise Qualifications Academic/Technical Professional Courses Work Experience Expert in establishment, restructuring and management of following functions in different departments. Establish Structure of a company/departments and manage/ Maximize performance. Efficient in Customer care, Marketing activities and purchases. Quality matters of products and rework if required. Restructuring Operations to achieve KPIs whenever required. Organization restructuring, Revenue Generation, Cost effectiveness. Expert in Managing Operations of Home Entertainment, Home appliances and power products. Forecasting and inventory Stock Management. Devising KPIs/ Targets and strategies for achievement of these KPIs. Expert in Team building and human Management. Expert in conducting staff Trainings. Efficient in communication skills (Verbal as well as Written) Flaunt in English, Urdu, Punjabi, Sindhi and little Arabic. Graduation from Karachi University. DAE (Electronics Engineering) from Pakistan Air Force. Advance Career Course to compete BSC Engineers.(PAF) Computer and Peripherals Maintenance Course.(PAF) High power UPS Maintenance Course.(PAF) Tracking/Surveillance RADAR (West Germany) Command, Management and Leadership course (PAF) Safety and Security Management.(PAF) Customer Care(Sony Gulf FZE Dubai) (Customer focused communication & Managing challenging customers) Advance Customer Care.(Sony Gulf FZE Dubai) (Building high performance teams, Creative ways to solve problems. Tri-Angels Electronics (Pvt) Ltd (AV / HA Products-Hisense) March 2018 March 2021 National Service Manager Establishment of factory, Head Office Departments, Branches and hiring of staff at head office as well as branches. After establishment of company Functions, Looked after following activities/Responsibilities in different departments. 1. Customer services Department- After Sale Services of Hisense AV and HA appliances. Including Quality issues. 2. Production Dept: Quality matters, Technical assessment, marketing activities like wall displays, shop signs, Mall activities, OOH marketing, advertisement and press media. 3. Branches: Admin problems of branches. 4. Purchases after price negotiations. 5. Restructuring of business and organization. R&I Electrical Appliances Pvt Ltd (KENWOOD-HOMAGE) Jan-2013 –April-2017 National Service Manager Head of Department After sales services of following products country wide. 1. Home appliances(AC,W.M,REF,DF,WD) 2. Kitchen Appliances(Juicers, Blenders, Food processors, MWOs etc) 3. Generators ranging from 1KVA to 6KVA (ATS) 4. Inverters/UPS ranging from 1KVA to 5 KVA 5. MF Deep Cycle Batteries From 33 to 200 AH Capacity 6. PV Panels(Solar Panels) from 100 W to 300 W MEGA Group of Companies (2003 - 2009) National Customer Services Manager (SONY Products) Head of Customer Services department of Sony Audio Video Products country wide, Having 54 Service Centres. In addition, managed Customer Services dept. (after sale service) activities of the following brands in south region of Pakistan: 1. HAIER (HVAC, Home and Kitchen appliances) 2. O.GENERAL (HVAC) 3. MEGA (HVAC/Audio/Video) Data Electro Services. (2000 - 2002) Service Manager SAMSUNG (AV Equipment After Sales Service) Pakistan Air Force. -) Looking after RADAR stations and maintaining round the clock operations with about 50 Technicians. Computer Literacy . Operating System: Perfection in Operating Windows 98, XP,10,11. Microsoft office 97, 2000, XP.2013 PC, Mini and Main frame Computers. Database Service Soft wares.(ERP) Emailing and internet browsing. Personal Father Name Atta Muhammad Date of Birth 27th August,1954 Martial Status Married Religion Islam N.I.C.# - E-mail -