Muhammad Husnain Saleem

Muhammad Husnain Saleem House # 40, Street # 22, Chaklala Scheme 3, Rawalpindi Cell #: - Email:- OBJECTIVES I have been recognized many times in the previous company because of my strong leadership capabilities and managing projects in a very professional way. I can develop strategies for a large department and or a project with variety of partners and stakeholders. Major experience lies in strategizing and leading cross-functional teams to bring about fundamental change in strategy, process, and profitability - both as a leader and expert consultant. CAREER SKILLS CISCO/VOIP solutions Ability to multitask and work for long and extended hours. Goal oriented and passionate about my job Project Management IT solutions and services Excellent communication, interpersonal skills, and strong coordination Ability to recognize fellow team members strengths and shortcomings in order to enhance and help them grow. Video meeting management Assign and get tasks done by the team in a timely manner. Sales and Marketing (Communications) Business Development Training and Development (TNAs) Operations Management Research, Reporting and Drafting Designing Policies and Procedures Project Management Appraisals and Performance Management (KPIs) Quality Assurance and Quality Control (Audits) CAREER HISTORY Product Operations Analyst (September 2020 - Present) PayActiv, Inc. Project Manager (June 2018 - September 2020) Smart Dashcams at KeepTruckin, Inc. Technical Support Lead (January 2018 - January 2020) KeepTruckin, Inc. Providing consultative support to management and end users directly related to general business operations, software systems, technical assistance, and training to system users. Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. Leading and mentoring the Technical Support Team, performing scheduled staff reviews, communicating, and adhering to new procedures, policies, and goals Monitoring queues and assisting with daily goals and conducting quality control to reduce errors to improve procedures. Establishing, recommending, and implementing policies to ensure quality, timely and efficient design of customer-oriented services. Working effectively with other teams implementing strategies to increase profitability, productivity, and overall client experience. Handling escalated issues from customers. Participating in the Manager on Duty rotation. Projects and Initiatives in KeepTruckin Smart Dashcams Spear heading Smart Dashcam Product as a Project Manager CISCO Setup the VOIP configuration Built the procedures and Policies of a large computer network. Identifying and resolving recurring issues Formed a team of a 20 people to cater customer concerns and challenges regarding dashcams. Training and Development of the managers and the team leads for new products. Constructed a self-assessment portal to ensure that the customer service agents have the up-to date knowledge while handling customer queries. Completed several certifications of Customer Experience, Customer Journey, Customer Growth Technical Support Specialist (March 2017 – January 2018) KeepTruckin, Inc. Sr. Closer (November 2016 - January 2017) J-Telemarketing Team Leader (January 2015 - November 2016) UMUTS Technologies CSR UMUTS Technologies (January 2014 - January 2015) Internships Internship at Wapda Power Station Mangla. Internship at PTCL (Pakistan Telecommunication Limited). QUALIFICATIONS Degree Institute Name Year of Completion Obtained Marks BS (Hons) Electrical and Electronics systems University of Lahore 2016 3.78 FSc Wings College Jhelum 2012 2nd Division Matriculation FG Public School Mangla Cantt 2010 2nd Division Academic Awards Gold Medal in BS (Hons) Scholarship Workshops Organizer Technical Skills Experience of various engineering related software and have strong computer knowledge which includes. Salesforce Lightning Zuora Looker Tableau SQL Redash Resource Inn Confluence Genesys CISCO Phones Configuration/Upgradation MATlab Autocad PS Pice Fortinet Proteus MS Office Complete Typing Speed 52 WPM. Personal Information Father Name: Muhammad Saleem cnic #: Passport #:- HD- Date of Birth: 05thseptember, 1993 Marital Status: Married ___________