Muhammad Hassan

Muhammad Hassan E-mail:-Cell# - Career Objective: To pursue a career in a dynamic and multicultural organization that provides me excellent working conditions. Where I can utilize my Managerial and Technical skills to the Best of Organization Objectives Work History: 2 year as roster manager SAR Securities (sargroup.ie) ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● Adhoc Covers Roster Management Shift Scheduling Backpays Invoice Generating Timegate Handling Logosoft Handling Dashboard Handling Email Support Live Chat Support Zoom Meetings Client Success Client Handling Shift Scheduling Wage Query Dealing 1500 staff Handling Live Operations 24/7 Data Entry Inbound Calls Outbound Calls 2 years as Control Room officer SAR Securities (Sargroup.ie) ● ● ● ● ● ● ● ● ● Book on/off Check calls Onsite calls Email Handling Alarm Calls Handling Key Holding Mobile Dispatching Inbound Calls Outbound Calls 2 years as CSR in COUNTRY CARS GATWICK ● ● ● ● Customer Service Customer Support Dispatching Email support ● ● ● ● ● ● ● ● Chat Support Control Room Job Bidding Invoice Generating Dashboard CRM Inbound Calls Outbound Calls 1 years in Event & Management ● Coke ● Colgate ● Dunhill 1 year as a TSR in Intersoft BPO ● Customer Support ● Discount ● Lead Generation ● Sales ● Inbound Calls ● Outbound Calls 1 year as a CRO in Dish & Direct Tv ● ● ● ● Customer Service Lead generation Customer support Sales Curricular: Bachelor,s in Commerce Punjab University Lahore Intermediate ICS (pre eng) Board of Intermediate and Secondary Education, Lahore, Pakistan Matriculation (Science Subjects) Board of Intermediate and Secondary Education, Lahore, Pakistan Computer Skills: ● ● ● ● ● ● ● ● ● ● Office management Possess excellent command over MS Excel and other MS Office Applications Internet Expertise SAP MRP ERP Behavioral Competencies: Planning & Organizing. Initiative & Goal Oriented. Punctual & Hardworking. ● Analytical & problem Solving. Languages: ● Irish/British/USA fluent professional English ● Urdu ● Punjabi Personal Data: Marital Status: Married Father’s Name: Imran Saleem Khan Country: Pakistan Date of Birth:- CNIC No:-