Muhammad Hassan

PERSONAL INFORMATION Muhammad Hassan House 1 ST 2 Shahpur Islamabad, 44000 Islamabad (Pakistan) --Skype Muhammad.hassan90 JOB APPLIED FOR System Administrator/ IT Administrator WORK EXPERIENCE Apr 2017–Present System Administrator Broadpeak Technologies, Islamabad (Pakistan) ▪ Install and integrate new server hardware and applications ▪ Keep an eye out for needed updates. ▪ Support and administer third-party applications ▪ Ensure network security and connectivity ▪ Monitor network performance (availability, utilization, throughput, good put, and latency) and test for weaknesses ▪ Set up user accounts, permissions and passwords ▪ Resolve problems reported by end user ▪ Hands on experience in networking, routing and switching ▪ Excellent knowledge of best practices around management, control, and monitoring of server infrastructure ▪ Hands on experience in Office 365 and Microsoft Azure VM. ▪ Installation and Maintenance of Server Room including DC, ADC, DHCP, DNS, WSUS and PRTG. ▪ Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired ▪ Ability to set up and configure server hardware ▪ Great at organizing, prioritizing and multitasking Nov 2016–Apr 2017 Sr. System Engineer Sybrid A Lakson Group Company, Islamabad (Pakistan) ▪ Train and supervise technical support personnel, serve as Level-2 escalation point for all technical issues, provide technical support for special projects. ▪ Deployment of servers, switches, routers & other hardware with complete project management and its resource planning. ▪ Evaluate the Microsoft windows network, Active directory and LAN/WAN devices and software solutions. ▪ Have a strong hands on experience on Internal and External Audit ISMS (Information Security Management System). ▪ Plan and conduct major hardware, software and operating system upgrades and migrations. ▪ Established standardized configuration management process for all PC images. ▪ VOIP phones installation and configuration Sep 2014–Oct 2016 Network & System Support Engineer Sybrid A Lakson Group Company, Islamabad (Pakistan) ▪ Helping and managing internal users with network and hardware problems. ▪ Managing licensed Kasper Server Anti-Virus Software for all Servers and scanning client system in whole building. Page 1 / 2 ▪ Makes detailed reports on the performance of the network and notes of any failure or troubleshooting, which occur. ▪ Oversee all computers, telecommunications, and systems of Contact Center Setup Support (Telenor), supervise team of ▪ Help desk and desktop services personnel. ▪ Installation of client end machines with OS, applications, troubleshooting and providing every technical support to LAN ▪ Users with OTRS for incidence management and ticketing. EDUCATION AND TRAINING Jan 2010–Jun 2014 Bachelor of Science in Computer Science Hazara University, KPK (Pakistan) PERSONAL SKILLS Mother tongue(s) Punjabi, Urdu Foreign language(s) UNDERSTANDING SPEAKING WRITING Listening Reading Spoken interaction Spoken production English B1 B1 A2 A2 B1 Arabic A1 A1 A1 A1 A1 Communication skills ▪ Excellent written and verbal communication skills. ▪ Confident, articulate, and professional speaking abilities. ▪ Emphatic listener and persuasive speaker. ▪ Speaking in public, to groups, or via electronic media. ▪ Excellent presentation and negotiation skills. Organisational / managerial skills ▪ Able to lead others in high-demand situations ▪ Coaching, guiding, or tacking ▪ Delegating tasks or responsibilities ▪ Evaluating performance, programs, processes, or events ▪ Strongly committed to team-building and staff development Job-related skills ▪ All Microsoft Windows/Server OS. ▪ Microsoft Office 2003 to 2016. ▪ Microsoft Visual Studio, ▪ Microsoft SQL, Access ADDITIONAL INFORMATION Project ▪ Successfully Migration of Windows 7 and Windows 8/8.1 to Windows 10. ▪ Successfully Migration of ADT to CSP 7.0 of Telenor Contact Centre. Honours and awards ▪ ▪ ▪ ▪ ▪ Employee of year 2016 Employee of Month in 2016 Employee of Month in 2017 Employee of Month in 2018 Microsoft Certified Professional Page 2 / 2