Muhammad Faraz Khattak

Faraz Khattak E:-P: - Professional Summary Competent team player who can successfully inspire fellow colleagues. Highly motivated and outgoing individual with 1 year of management experience. Maintain the highest level of integrity; dedicated to providing reliable and friendly service without ever compromising the reputation or competencies of the organization. Enthusiastic customer service professional with 3 years of experience working as a liaison between consumers and corporations. Skilled communicator and listener with a knack for remedying conflict, and keen organizational skills which allow for effective delivery of outstanding service. Skills   -Skilled at mediating conflict and coming up with creative solutions that benefit both the company and customer. -Enthusiastic team player with the ability to motivate, encourage, and excite fellow employees. Proven management experience in effectively training competent customer service associates and continuing to provide outstanding service to customers. -Confident communicator with an interest in listening to what the customer has to say. -Expert at learning about new products and delivering information to customers in a way that is honest, educational, and helpful. Currently working through Upwork. Looking for an opportunity to work where I can grow and make the company successful. Work Experience Customer Renewal Representative. 2015 – present      Managing maintenance and support records of multinational companies using CRM Salesforce. Communicate directly with customers regarding renewal and retaining the m with productive, and memorable, and pleasant methods. Work with the Manager to train new representatives through remote conference calls, well prepared instruction notes. Set a precedence for fellow team members to follow and maintain an enthusiastic attitude, friendly demeanor, and integrity-driven conduct at all times. Achieving quota target in 3 months of the quarter each and every time. Customer Success Manager: 2014 – 2015    Answered and called nearly 250 customers daily for product usage, billing issues, or general company information. Increased territory renewal percentage from 60% to 120% due to constant reach out and meetings with customers. Won 2 spiffs for best performance in first 2 quarters after joining. Education Bachelor of Software Engineering 2015 International Islamic University, Islamabad. Hobbies and Interests I like long walks, Exercise, Running and also like to cook.