Muhammad Faisal

Muhammad Faisal H.No.25, Street No. 15, Sector G-6/2, Islamabad. Mobile: - |- Profile Serving in IQBAL MEMORIAL HOSPITAL (IMH) as Administrator. Served as ASM for Managed services Project in NCR, Allocating customer requirements, Customizing the NCR solutions, Implementation of projects, Project Scope, Customer Meetings, Cash Management for Banks, Reporting Tools etc. Global Projects experience including AT&T, Cisco, British Telecom, Standard Chartered Bank, Wireless & Wireless, ADIC/Quantum, Malaysia Airlines, Shell, DELL, Avaya, Mobilink, Ufone, PTCL etc. Strong experience in customer handling, Cisco Inventory Control (RMA), establishing call Centre Setup. Applied experience in Server Installation, Network installation, Equipment Configuring, Cisco Routers, Cisco Switches and Network Application & Protocols, ADIC Robotic Data Libraries etc. To contribute effectively in the upcoming market challenges by applying and sharing the knowledge and experience and to achieve a superior career growth through hard work and professionalism. Skills Matrix Administration | Incident Management | Datacentre | Project Implementation | Service design | Report Designing | Inventory Management | Business Support & Services | Team Management | Communication Career Detail AdministratorIMH (Jan-2021 to-date) Serving as Administrator in Hospital, applying complete range of PHC MSDS Standards. Processing PHC Registrations and Licencing for hospital, dealing all with required Medical Authorities to gain up to the mark Medical Care practices for Patients. Writing & Applying staff contacts, Job descriptions, on the spot Inspections, arranging Infection Control Committee, deploying waste management team, employee & Doctors attendance, payroll, hospital Purchases, deploying Fire Alarm systems, staff badges, Duty Roasters, Way finding Boards, Vendor regulations, expense controlling, ensuring documenting and filing, building Hospital policies, scheduling fumigation & cleaning, Inspections scheduling etc. Maintained highly strict environment in hospital for retaining high quality of Medical Services & Patient Care. Handling staff duties ConsultantSyntecX (Apr-2018 to Dec-2020) Consulting Projects for SyntecX in LBS (Location Based Service) for Mobilink, Ufone, Warid, Jazz, Telenor and redesigning Location based Advertisement, Designing Processes intra/inter-department, Implementing Customer Services Operations by calculating Utility Resource. Designing Reports with daily, monthly & Quarterly. Planning & Upgrading PMS (Project Management System). Account Service ManagerNCR Corporation (Jan-2015 to 2016) ResponsibilityTraining in UAE for NCR Managed Services Solution for MCB Bank Ltd., Learning GASPER Vintage, Graphical reporting Tools and understanding Managed Services Criteria with its delivery to customer. Arranging weekly & Monthly meetings with customer management and presenting them with reports/outputs of managed services and guiding for necessary course of actions to reduce the ATMs down time. Making/updating Business Rule (BR) as for MCB environment, Dealing with higher management meetings and presenting the advantages of MS and future scope. Designing Escalation handling for internal team and ensuring onsite Support/Service well-in-time. Project Implementation ManagerNCR Corporation (Jan-2011 to 2015) ResponsibilityMaking and Sharing Project Portfolio for NCR. Project Scheduling different clients, Setting timelines, Maintaining Project Documents, Calling Internal & External Meetings, Handling with Subcontractors, Team Alignment/Deployment, Pushing Team to meet project timelines, Coordinating with Customer for their Pre-requisition. Sharing/Shooting Daily Project Status Summary. Maintaining Project Bug Sheets, Designing Escalation Charts for Internal & Customer Teams. Site Installation scheduling and collecting Customer feedback. Involving Sales, Customer Services and Professional Services departments for resolving critical issues of ATM Software/Hardware. Arranging Testing Environment , Pilot Project. Field Service CoordinatorNCR Corporation (Jan-2008 to 2010) ResponsibilityMonitoring customer’s networks and systems for indications of trouble.  Reacting on all electronic alerts and customer reports of trouble. Generating or verifying the generation of a GEMS incident for all problems detected or reported.  Performing initial diagnosis and trouble isolation. Proactively notifying customers of all problems within SLA guidelines.  Remotely resolving incidents within their capability (goal is 90% of all incidents).  Identifying and escalating to the Team Leader or the Territory Manager, or the correct person, any situation that will cause a work order to exceed the specific contractual response or fix time. Initiate dispatch of NCR CE’s or third party maintenance providers when required. Work with telco’s to request testing and circuit restoration, escalate when indicated. Working with other Support Specialists in order to coordinate and quickly resolve customer issues.  Providing a central point of communication for CE’s and third parties, including telco providers. Providing regular updates to customers as efforts for resolution progress.  Documenting all actions taken to resolve incidents in GEMS.  Ensuring the correct and timely closure and completion of all incidents in GEMS.  Provide parts management/coordination (working with Logistics for SLA’S) when required. Proactively monitor and manage customers’ networks and systems and ensures the prompt delivery of service to meet contractual terms and conditions within SLA guidelines. The work environment may require rotation in work hours, weekend or holiday hours, and/or extended hours, as needed, to accommodate 7 X 24 operations. The position involves prolonged periods of PC and telephone usage.  The Network Support Specialist is accountable for continuously receiving and handling high volumes of incidents. Reporting to the Global Account Management. Network Field EngineerNCR Corporation (Jan-2002 to 2007) ResponsibilityWorking with NCR and providing support services for all assigned global customers of Cisco Systems, AT&T, Cable & wireless, British Tobacco Ltd. All tickets are technically supervised by me and provide support to our CEs on critical situations. The coordination between customer & NCR control tower and with customer is dealing by me as per manager advice. Prepared network diagrams, Routing design document, Physical design document, Site information Package, Site Preparations, network testing, CiscoWorks LMS installation and Configuration for PTCL Intranet. Managing Cisco Inventory, experiencing to work on their Core & Remote Routers (7200, 2821, 2811). All new installations are managed, regarding NCR – ZTE business contracts. Installation of Active Equipment for NBP project (40 Branches). Redesigned Network for Computer Region Islamabad and also installed NBP branches according to the new design. Professional Development – YEAR 2016 Training on NCR Managed Services Solution (UAE) YEAR 2015 Listening Your Customer YEAR 2015 Inspiring Your Team YEAR 2015 Competitive Awareness and Strategy YEAR 2015 NCR ATM Skimming Protection Solutions YEAR 2015 AT&T VENDOR Safety YEAR 2011 EST-Qual Cisco Wireless LAN Fundamentals YEAR 2011 EST-Qual Cisco Wireless Location Appliance YEAR 2009 EST-Qual Cisco NEXUS 2000 YEAR 2005 CCNP Training from Corvit Systems. PROJECT EXPERIENCE Client: Project: Duration: Environment: Role: Client: Project: Duration: Environment: Role: Client: Project: Duration: Environment: Role: Client: Project: Duration: Environment: Role: Client: Project: Duration: Environment: Role: Client: Project: Duration: Environment: Role: Client: Project: Duration: Environment: Role: AT&T/Shell Deployment/Network Support of Shell sites (53 sites) Nationwide Corporate Locations. March 2009 to December 2016 SCALAR100/500, Cisco Systems, SAP Integration. Managing Team and Deploying AT&T network while having equipment distribution for respective sites and handling all team to manage schedule & successful installations in all over the country. Meeting with Global Teams and reporting them for Project Status. After Project Completion Support Team made with delivering them a technical & procedural Training. British Telecom (British American Tobacco) Deployment of Intranet over VPN GWAN, Including Depot & Sales/Corporate offices Nationwide, total sites 112. March 2012 to December 2015 Microsoft, Cisco Systems. Third party involved in the project for Human Resource arrangement and Delivering equipment to BAT sites and making deployment schedules while having customer understanding. VPN verification and BT remote datacentre involvement for traffic enablement. Reporting on completion of sites and distributing upcoming schedules. Providing Support & Service to Local datacentres. Cisco Installation of Shell sites (53 sites) Nationwide Corporate Locations. March 2011 to December 2014 Cisco Systems. Global Coordination with Project team as Project Coordinator and designing team responsibilities for Deploying network while countrywide hardware deliveries. Receiving schedules and arranging team accordingly. Daily & weekly reporting of project status and putting project challenges in front of team as Bug Sheet. PTCL/CISCO Intranet Building for PTCL Billing & Call Centre January 2008 to December 2011 Windows/Cisco Systems Developing Three DC for PTCL to provide Nationwide Call Centres & Customer Centres. Aggregate Locations situated in Islamabad, Lahore & Karachi where 49 sites migrated/upgraded. High end DMZ designed where Web Servers and Routers installed with Cisco LMS/WMS providing realtime alerts. Standard Chartered Bank. Training Centre cable structuring and Network support. March 2002 to December 2003 Windows 2000/Cisco Systems Networking both in Islamabad and Rawalpindi. Installing the computers and configured on LAN. Installed software that was related to Banking/Accounting system. Designing LAN/WAN for Customer Call Centre, installing Network Equipment (Switches/Routers/Load balancer). NADRA. Cable structuring and Network/PC support. March 2002 to December 2003 Windows 2000/98 Installation in Islamabad including structured cabling, Fiber Optic installation and LAN / WAN configuration. Mobilink (ORASCOM). Electronic Attendance System. April 2002 to Aug 2002 VB and Ms Access on windows platform. Electronics Attendance system software was used to store information of employees for their entrance/exit from office and calculating their overtimes. The software was made by Americom Technology. Education and Qualifications – - Post Graduate Diploma in Information Technology (1 Year) (Computer Theory, Programming Languages, Network concepts & Management- B.Sc. (Mathematics, Statistics, Economics) Hobbies and Interests – Cricket, Hiking, Reading Books.