Muhammad Faisal Alvi

Muhammad Faisal Alvi House# D/68, Asif Colony, MP Road, Karachi, Pakistan. - - Skype ID: Faisal_alvi24 LinkedIn: linkedin.com/in/faisal-alvi-mcts-6b2522b CAREER OBJECTIVE I am seeking a position within the Information Technology department & willing to work in a dynamic & challenging environment. I feel good in teamwork. CORE COMPETENCIES       Microsoft Active Directory Admin SCCM (Patch Management) deployment & Administration Custodian of System Vulnerabilities – IT Governance Antivirus Administration- McAfee, SCEP & AVIRA IT Asset Management Thin Client Administration     Cloud Support (Office 365) Microsoft System Center Products (SCCM, SCSM) ITIL- SCSM deployment & Admin Virtualization (Hyper-V)     Server 2008/2012 R2 System Administration in Windows Service Desk / Technical Support Mobile Platform Support PROJECTS  Migrate ConfigMgr (SCCM) 2007 to ConfigMgr (SCCM) 2012 R2 at Pakistan Petroleum Limited.  Deploy System Center Endpoint Protection (SCEP) at Pakistan Petroleum Limited.  Upgrade Windows 10 Professional at Pakistan Petroleum using ConfigMgr (SCCM).  Configure & Deploy McAfee Encryption on all company notebooks at Pakistan Petroleum Limited.  BMC Remedyforce deployment (ITSM) and process implementation end to end.  Deployment of Thin Client Server i.e. Imagine, user management, drive and profile mapping etc.   IT inventory / Asset management to develop CMDB of ITIL compliant tool. Implementation of SCSM – Service Manager I.e. Incident, Change, Problem and CMDB. CERTIFICATIONS MICROSFT CERTIFIED TECHNICAL SPECIALIST [MCTS], Microsoft, June 2011, Cert ID:-     - TS: System Center Virtual Machine Manager 2008, Configuring TS: Microsoft® System Center Operations Manager, Configuring Managing and Maintaining a Microsoft Windows Server 2003 Environment Installing, Configuring, and Administering Microsoft® Windows® XP Professional PROFESSIONAL EXPERIENCE PAKISTAN PETROLEUM LIMITED, Karachi       System Engineer Oct 2012 – present Provided complete IT infrastructure support initiatives onsite and for remote users. Maintaining Cloud services support for Office 365, OneDrive & SharePoint services. Supervision of SCCM 2012 infrastructure and environment consisting of 2000 clients including over 6 remote offices. Providing IP/ISDN video conferencing support. Providing IT asset management support using Provance asset management tool for Hardware/Software. Develop SOP’s and training Manual for Support engineers / End Users. System Admin Activities:        McAfee Administration: Antivirus (Workstations/Servers) i.e. Patch Management, Client Management McAfee Encryption policy and management on end-points Microsoft SCSM (Service Manager) administration with process implementation i.e. develop workflows, approval processes and SQL scripting etc. Solely responsible for SCCM Patch management and system vulnerability compliance coordinator- IT Governance Deployment of OS & Application deployment, patching, reporting and backend maintenance using ConfigMgr (SCCM). Active directory Admin. Administration of WDM Server for Thin Clients management. TAKHZEEN LOGISTICS & COMPANY, Riyadh- KSA       System Administrator Feb 2012 – Aug 2012 System Admin of Infra operation of a large Logistic company, including Dell PowerEdge servers, Dell GX workstations, Network printers and Microsoft software. AD Admin: server 2008 management, maintenance and user administration. Avira Antivirus Admin: Updating Antivirus Server Avira End Security and user management on daily basis. Responsible for File & Print Server administration and management. Assumed responsibility for backing up critical corporate data utilizing EaseUS Todo Backup Advanced Server. Administration and updating Firewall WatchGuard’s web blocker server database on daily basis. Warid Telecom (pvt.) ltd, Karachi IT Support Engineer Aug 2007 – Feb 2012  Provide End User Support ~ 3500 users support Nationwide.  Providing complex technical support to engineering dept. for telecom softwares.  Providing smooth IT support to Call Center in rotational shifts for Systems, TABS & IP Telephones.  Providing IT support to all south region franchises regarding online Telecom billing system (TABS). EDUCATION BS in Computer Science OraSoft Training Institute, Karachi Dec 2005 ADDITIONAL SKILLS/ TRAININGS        IIS administration SQL Server Database Management Hardware Troubleshooting Support Vendor Management Create Reports using SQL Queries Microsoft Office Suit DNS, DHCP, WSUS  Presentation & communication skills  Teamwork TRININGS:  CCNA  ITIL V3F  A+ Certification PERSONAL DETAIL    CNIC#:- Passport#: FC- Marital Status: Married