Muhammad Burhan Hani

Muhammad Burhan Hani Email:-Phone: - Skype ID: 313.hani Islamabad. Personal Statement I am an energetic, enthusiastic, highly motivated professional and an ambitious person who has developed a mature and responsible approach to any task that I undertake or situation that I am presented with. As a graduate with five years’ experience in management, I am excellent in working with others to achieve a certain objective on time and with excellence. In my current role, I improved the performance, operations and productivity of my team by 45%. My career goal is to assume a role which allows me to take responsibility for the analysis and interpretation of commercial data for a well-respected and market leading company. I have the excellent admin skills, thorough knowledge of all Microsoft Office programs, as well as proficiency in minute-taking and extensive experience liaising with clients . My excellent networking skills have provided my team with vital client leads and my ability to develop client relationships has resulted in a 30% increase in business renewals for my current organization. I have a clear, logical mind with a practical approach to problem solving and a drive to see things through to completion. I have more than five years of experience in managing and leading teams across multiple sectors. I am very capable with the ability, drive and determination needed to succeed in winning business and creating opportunity . I am also an excellent communicator who can relate well with people at all levels and has the flexibility of working well as part of a team or individually. I am eager to learn, I enjoy overcoming challenges and I have a genuine interest in Business Management and making organizations successful. SKILLS                   Analyzing Business Problems Analyzing Expenditures Critical Thinking Devising Plans for New Business Entrepreneurialism Identifying the Interests and Preferences of Stakeholders Microsoft Office / Excel / PowerPoint Proposing Solutions to Business Problems Change management Administrative support Process improvement Risk management/ Investigations Transactions/ payroll/ Invoices Program management Quality assurance Merchandising Qualitative Skills Detail conscious                 Strategic Planning Tapping Information Technology to Facilitate Decision Making Writing Proposals for Business Initiatives or Projects/ Vision Project Management Customer Relationship Management CRM Utilizing Planning Software Numeracy skills Proofreading Documents Prioritizing Tasks Office Support Recruitment/ Staffing Payroll Budgeting Streamlining Processes Task Assignment Managing Databases 1 EDUCATION May, 2005 — April, 2007 Matriculation F.G Public School Quet t a, PK. August, 2007 — June, 2009 High School Diploma Kestrel Heights School Durham NC, USA. Bachelors of Science in Electronics Engineering September, 2010 — July, 2015 Muham m ad Ali Jinnah Universit y Islamabad, PK. WORK EXPERIENCE W11 Operations Manager December, 2018 — Present  Conduct regular operations team meeting with all HOD’s daily and weekly to discuss routine operational matters, sales targets, GSTS feedback / RSTS feedbacks and action taken for service recovery, and also any staff issues. Minutes of the meeting to be sent to GM/RGM.  Pinpointing current and inevitable vacancies within the group.  Creating job descriptions and proposed salary structures for each opening.  Enlisting the support of Recruiters, who will source and vet applications initially.  Creating and administering skills alignment exercises to further shorten the list of suitable candidates.  Interviewing shortlisted candidates and selecting the most suitable individual.  Extending a job offer to each prospective employee.  Negotiating with candidates about job related expectations and compensation.  Overseeing incumbents' onboarding processes.  Documenting and reporting on employees' performance.  Implementing strategies to develop and retain employees.  Ensure SOP implementation in all departments and check the same during routine operational checks .  Monitor the purchase / indent / requisitions of each department .  Dealing with Suppliers and Vendors for quality products involving Purchase Manager and providing performance assessment of vendors every quarter to HO Purchase.  Inspecting all departments with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture. 2  Inspecting all departments for SOP implementation and assessing and reviewing customer satisfaction and service recovery process.  Providing timely and constructive feedback to all direct reports as and when required either formally or informally.  Conduct weekly meeting with marketing people for enquiry & follow up & conversion to grow up the business.  Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organization.  Conduct assessments to review customer satisfaction and service recovery process . Identifying staff learning needs and assisting with development.  Monitor the accounts receivable, accounts payable, and purchase requisitions of each department .  Liaise with the marketing staff to develop and implement strategies for growing the business .  Hire contractors and deal with vendors to ensure provision of high quality products and services . Pakistan Engineering Council Assistant Registrar February, 2018 — November, 2018  Accreditation and Regulation of Engineering Education in the country, International recognition through Quality standardization, uplifting quality standards of education.  Verification of accreditation of program/batch of foreign university with different professional bodies.  Ensuring compliance with University polices and the Ministry of Science and technology (MOST).  To process applications of foreign graduates as per Schedule–II of PEC Act, 1976 and summaries for approval from Enrollment Committee.  Preparation of agenda/summaries for Schedule–II Committee in collaboration with Accreditation Department.  Manages academic records for all current and former engineering students and universities.  The production of transcripts and enrollment/degree verifications.  Support senior managers and executives with daily clerical tasks  Plan meetings and take detailed minutes  Answer phone calls, provide information to callers or connect callers to appropriate people  Schedule appointments and update calendar  Make travel arrangements and reservations for senior managers  Compose and type regular correspondence, like invitations and informative material  Develop and maintain a filing system  Create spreadsheets and presentations  Provide statistical and budget reports  Greet and provide general support to visitors  Develop, implement and improve office policies and procedures  Implements policies and procedures for delivery of quality registration and other student support services .  Records & Registration assists in maintaining, troubleshooting, and enhancing the PEC’s data management and related systems. 3 HAG Associates Office Manager November, 2016 — January, 2018  Provide front desk coverage, including managing a busy, multi-line phone system, greeting guests who enter the office, managing incoming/outgoing mail and shipments, and maintaining an organized, clean office environment  Provide direct administrative support to senior leaders, including email correspondence, and generation and distribution of memos, letters, spreadsheets, forms, and faxes  Plan, organize, and schedule company meetings occurring in the office, offsite, and via video conference  Coordinate domestic and international travel arrangements for all levels of employees  Maintain filing system, contact database, employee list, and inventories  Oversee and order office supplies and food deliveries for group meetings  Reached or exceeded sales quotas and financial objectives on a regular basis.  Maintained sales pipeline records and updated as required.  Performed troubleshooting to anticipate account complications and client queries.  Lead strategic planning and mission building initiatives for sales and marketing department.  Negotiating on price, costs, delivery and specifications with buyers and managers.  Advising on forthcoming product developments and discussing special promotions .  Prepares reports by collecting, analyzing, and summarizing information.  Maintains quality service by establishing and enforcing organization standards.  Generating appointments for viewings, mortgage advisors, valuations.  Negotiating with potential sellers and also buyers.  Projecting a professional image of the agency to the public.  Visiting vacant and inhabited properties and inspecting them.  Comparing a property to others in the area then estimating its value.  Compiling Home Information Packs and Writing up tenancy agreement contracts.  Commercial awareness and a good feel for the property market. Syntage Solar Panels Assistant Sales Manager July, 2015 — October, 2016  Monitors competitor products, sales and pricing activities and make adjustments in sales approach to maintain a leadership position.  Establishes and maintains relationships with industry influencers and key strategic partners.  Work closely with syntage team for proposal and order processing.  Provide forecasting report on monthly basis as a team.  Assume and perform other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position.  Cultivation of leads and sales.  Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors. 4  Prepares reports by collecting, analyzing, and summarizing information.  Regular interaction with American clients and customers  Handle a team of expert agents of the sales department.  Assigning job roles and responsibilities.  Weekly sessions to guide the agents with product information and procedures.  Maintains quality service by establishing and enforcing organization standards. PART TIME EXPERIENCE National Himalian Wildlife Foundation Education Officer April, 2015 — June 2015  Assisted and overlooked park rangers for their duties in National Park.  Volunteer for the National Park’s survival.  Studied about plants and living species to guide the tourists.  Get trained for wildlife and its survival in National Park.  Assigning job roles and responsibilities to the CDA park rangers.  Attending team meetings and sharing best practice with colleagues.  Organized educational trips for students for awareness issues about the natural habitat. Wordsmith Media Assistant December, 2014 — February, 2015  Organize RAF Conference in collaboration with British Council.  Create a regular publishing schedule.  Implement a content editorial calendar to manage content and plan specific, timely marketing campaigns.  Promote content through social advertising.  Handle a team of expert group members all over the world as a Head for Social media Assistant.  Assigning job roles and responsibilities.  Utilize extensive knowledge of social media advertising to create ad budget and placements.  Quickly build engagement via promotions and giveaways.  Managed Enlighten Pakistan Conference with the same organization. Stratex Pvt Ltd Consulting Intern  Planned and organize the talent hunt by Pacers Academy.  Worked with Wasim Akrim who was the Head Coach for the program.  Manage the Financial Affairs and documentation as well. August, 2014 — September, 2014 5 April, 2012 — January, 2013 Do-jour Project Coordinator  Organize a Fashion Show held in Chocolate Café F-7.  Involved in coordinating projects from inception to completion.  Developing training and briefing material for staff.  Keeping in close contact with key project members and decision makers.  Organize an Under Ground Bands Concert in Pak-China Center  Organize a Fun Gala for MAJU University.  Updated documentation. May, 2009 — July, 2009 Durham Community Center Event Manageme n t  Performed general office duties and administrative tasks.  Organize several events regarding educational and Extra Curricular Activities.  Managed internal and external mail functions. November, 2008 — April, 2009 Dollar Tree Cashier Operating Systems  Windows, Vista, XP, Linux.  Android, IOS  Trouble shooting and efficient web browsing. PROJECTS Project Name: Human Gesture Controlled Robotic Arm (Final Year Project)  Description: An award winning final year project in the industrial open house conducted in MAJU, we designed a robotic arm which was controlled wirelessly by using an RF module and Arduino AtMega controller as the brain of the system. It has many practical applications in medical science and military purpose as well 6 ACHIEVEMENTS  Get 2nd Position on 5th Industrial Open House for Robotic Arm.  Got a few honor awards in School carrier  Worked in a Community Center  Cricket: Played HEC for MAJU University as a Captain  Football: Represent High School team in United States  Became the Vice President of Councilor Society in School  Organize a few events for different projects REFERENCES  References are available upon request. 7