Muhammad Bilal

Muhammad Bilal S/o Imran Rashid Date of Birth: 12/14/1985 Phone:- Phase 8, Bahria Town, Rawalpindi Email:- CAREER SUMMARY With almost 8+ years of experience, I have developed skills in multiple domains. My first experience was in 2005 when I managed one of a food store in Rawalpindi for a period of 2.5 months. There I was the key manager, cash collector, and customer representative. My professional career started in 2012 with an accidental landing in the field of blogging. No doubt blogging is one of the best things that happened to me. And one key benefit of blogging was reading. There I planned to continue working in this domain till my education to be completed. From blogging to business development, I never planned all this but it benefitted me a ton. Due to all the skills I gained during my work tenure, I find myself confident enough to be a part of any team relating to the skills I have. And I don’t want to limit myself. This thinking helped me a lot in generating sales leads for Careem. I mixed all the skills (writing, supporting, and learning) to generate new leads and support my clients and team to achieve their purpose. With all the skills I have and experience with several companies in different industries, I’m pretty clear that I can help my next employer grow at a steady pace. And not just the employer, but the team as well. My key strengths to be mentioned here include: Honesty Learning attitude Thinking out of the box EXPERIENCE Supplier Executive – Careem, Islamabad July 2017 till May 2020 Corporate Sales Specialist (Careem for Business) - August 2019 to May 2020: With no prior sales experience, I successfully closed 11 corporate accounts from the education, banking, and IT industry My tactics to generate sales lead included: Social media (LinkedIn to name as the best source) Family and friends circle Cold calling Using LinkedIn, I had onboarded 2 clients, sat a few meetings, and made some good contacts To justify my performance, one of my clients was giving us a weekly revenue of PKR 600,000 (+/-) Using SQL and MS Excel I was also involved in sharing and analyzing data as required I was also helping my clients with their complaints and continuous queries over the emails and phone calls Opportunity Center (franchise) Manager - July 2017 till August 2019 As an OC manager, my key roles were to implement, manage, and control the operations of the OC My secondary roles were to hire relevant members, train the team, and come up with ideas so that the OC runs smoothly There I assisted the growth team onboarding new restaurants and bike captains for Careem B2B and Careem B2C Being in the operations function, I developed some skills which included: Communication skills (advance level) Presentation skills (basic level) People management (intermediate level) Operations management (intermediate level) Greenlight Expert – Uber, Islamabad April 2017 to July 2017 Customer Support Executive As a Greenlight Expert, the key role included: Supporting incoming clients (Uber Partners and Uber Drivers) with the registration process Helping the existing clients resolved their issues like tech, payment, trip, etc. Helping the team lead that operations are running according to the guidelines From time to time, managing the floor In this short period with Uber, I learned the art of patience, effective customer support, and to be a people’s person Blogger | Contributor | News Writer – Researchsnipers.com October 2016 till Present Research Snipers is a project by expandmedia.pk (a social media marketing agency). Initially, researchsnipers.com was launched just like a blog to support its parent entity. Later on, the founder (Yasir Zeb) transferred the interest from blogging to news writing. I joined as a blogger and my focus areas were: SEO tips Social media marketing tips Starting a business After it switched its interest, I started focusing on news related to: Business Finance Technology You can find my content here: https://www.researchsnipers.com/author/bilalsniper/ General Insurance Underwriter | Customer Support at Platinum Insurance Broker LLC, Dubai Dec 2015 to Sep 2016 Dealing and supporting customers over the call with their queries on general insurance, travel insurance, and more I was the key person in this function. Every inside or outside query had to be through me. Liaison with insurance companies in generating insurance policies Web Content Writer at Zepto Systems Limited, Islamabad Jun 2014 to Dec 2015 Initially, I was hired to write blogs for the company's specific niche i.e. related to IT services including: Software development Content writing Social media marketing Web designing Web development Later, we launched rightjobs.pk (a jobs portal). Here, we started contributing to topics related to career including: Career tips Tips for managers Resume writing tips For a little, the company also started another project related to entertainment. This was a test project and didn't last long. We were developing content on topics related to: Travel and tourism Entertainment Food Online Article Editor at Isolution, Islamabad Oct 2012 to Jun 2014 Sooper Articles (online article directory) is a project of iSolutions, a UK-Based software development company. My core responsibilities were to: Proofreading articles submitted by different authors Editing the submitted articles if necessary or else reject them and sent them back to the authors to review and edit them according to company’s guidelines Making it certain that authors are following all the guidelines related to publishing an article From time to time I also contributed as a blogger for the company. This was the time when I started learning about different article publishing directories and understood the concept of writing for the web. I was also involved in content marketing of some top-written blogs on different social media channels ACADEMICS ACCA at Center for Professional Excellence, Rawalpindi Majors: Accounts, Auditing, and Taxation CAT at SKANS, Islamabad Majors: Accounts, Auditing, and Taxation SKILLS Social Selling with LinkedIn (LinkedIn learning) Writing for the Web (years of practice, Neil Patel, and more sources) SEO Basics (LinkedIn learning and other online sources) MS Excel (LinkedIn learning and YouTube) Customer Support (work experience) Business Development (Team lead) LANGUAGES English Urdu REFERENCES Shall be provided on request