Muhammad Bilal

Muhammad Bilal-linkedin.com/in/muhammad-bilal-b55362b9/ - - Objectives A self-motivated individual with having primary interest in Information Technology. I enjoy working with a team of professionals as it thrives on new learning experiences. In terms of technical abilities, my technical skills and experience in maintaining and optimizing complex computer systems. With a strong commitment to ensuring system security, reliability, and performance, I aim to contribute to the growth and success of the organization while continuously expanding my knowledge and skills in the field of IT. Experience IT Support Officer Lahore, Pakistan Punjab Information Technology Board (PITB): Feb 2018 – Present Provide technical support to end-users, assisting them with hardware and software issues, network connectivity problems, and other technical difficulties. Troubleshoot computer systems and software to identify and resolve issues quickly and effectively. Monitor system performance and ensure availability and reliability of servers and other infrastructure. Install and configure hardware and software, including operating systems, drivers, and applications. Monitor and maintain computer systems and networks, ensuring that they are running smoothly and efficiently. Maintain an inventory of all hardware and software, including serial numbers, license keys, and other pertinent information. Collaborate with other IT team members to ensure that all systems and software are up-to-date and meet the needs of the organization. Implement security measures to protect systems and data from unauthorized access or damage. Manage user accounts, permissions, and access levels for various systems and applications. Back up data regularly and develope disaster recovery plans. Maintain documentation on system configurations, procedures, and policies. Collaborate with other IT professionals to design and implement new systems and technologies. Devices Used: Switches: Planet- SGS-6310, DLink-DGS-1218-52, DLink-Des-F1016P-E, and DLink-DGS-121010P Router: UBNT-Nano Station-M2 & M5, TP-Link Routers and TP-Link APs Handled the establishment of e-Rozgaar centers in districts of Punjab after the grey structure. Handled Email and social media of the e-Rozgaar program entirely by myself, and replying to hundreds of candidates. Managed administrative tasks of Lab manager as required such as; all operations of e-Rozgaar center including Documentation, student affairs, meetings with the focal person in university, and conducted training sessions successfully with excellent feedback. Conducted orientations, graduation ceremonies, and extra-curricular activities of e-Rozgaar centers. IT Administrator Multan, Pakistan Prime Minister Youth Internship Program (BZU, Multan): Aug 2017-Jan 2018 Designed, implemented, and maintained computer networks that were secure, reliable, and met the needs of the organization and its users. Monitored network performance to identify any issues and proactively addressed any problems before they impacted end-users. Managed network infrastructure, including routers, switches, Firewall, and other components, ensuring that all hardware and software was up-to-date and that any issues were resolved in a timely manner. Provided technical support to end-users, helping them troubleshoot issues and provided guidance on how to use network resources effectively. Developed and enforced network policies and procedures to ensure that the network was secure, efficient, and met the needs of the organization. Project Coordinator Lahore, Pakistan Advance Network Solution (ANS): Jun 2016-july 2017 Executed and Managed projects related to cellular cell sites such as energization of BTS cell sites including their troubleshooting as well as Meter, Pole, cable and Transformer of BTS Towers, to achieve organizational objectives. Certification HCNA Security certified Certificate Number:- JNCIA Cloud certified Registration http://bit.ly/36UoxzE NSE 2 Network Security Associate Certified (Fortinet) Certificate Number: 8PRUyelwFB Trainings & Seminars CCNA (Routing & Switching) Corvit, Lahore Cyber Security Conference BZU, Multan Performed as team lead and arranged a conference in 2015 regarding cyber security awareness with the title “Cyber warfare in 10 years” in the Bahauddin Zakriya University Multan. Additional Skills Good Public speaking skills Excellent abilities to work under pressure Positive minded MS Office Adobe Photoshop Canva Education Bahaudding Zakariya University, Multan BS(Hons) Telecommunication Systems- Multan, Pakistan Punjab College Multan FSc (Pre-Engineering- Multan, Pakistan Garrison Cadet High School Mumtazabad, Multan Matric (Science- Multan, Pakistan Reference Reference will be furnished on demand.