Contact
- (Mobile)-
www.linkedin.com/in/muhammadbassam-khan-
(LinkedIn)
youtube.com/@Bassamkhan524
(Blog)
Top Skills
Front Office Operations
Staff Training
Hospitality Management
Languages
English (Professional Working)
Arabic (Limited Working)
Punjabi (Full Professional)
Urdu (Professional Working)
Certifications
Speak English Professionally: In
Person, Online & On the Phone
Work Smarter, Not Harder: Time
Management for Personal &
Professional Productivity
Write Professional Emails in English
The Fundamentals of Revenue
Management: The Cornerstone of
Revenue Strategy
Customer Service Foundations
Honors-Awards
Outstanding student award from
COTHM
Muhammad Bassam Khan
Guest Relations Supervisor
Doha, Qatar
Summary
With over 6 years in hospitality, I am currently a Guest Relations
Supervisor at Naufar, a 5-star rehabilitation center in Doha, Qatar.
I lead the guest relations team, ensuring patient satisfaction and a
luxury experience.
Previously, I was a Guest Relations Officer at THE TORCH
DOHA, supporting the Senegal FIFA World Cup 2022 Team, and I
supervised front office operations at Hotel One by Pearl-Continental
in Multan, Pakistan.
I hold a Graduate Diploma in Hospitality Management and an
Intermediate in Engineering. Proficient in English, Arabic, Punjabi,
and Urdu, my key skills include team leadership, front office
operations, guest satisfaction, conflict resolution, and staff training.
Passionate about delivering exceptional service, I am eager to
connect and explore collaboration opportunities in the hospitality
industry.
Experience
Naufar
1 year 8 months
Guest Relations Supervisor
May 2024 - Present (8 months)
Doha, Qatar
Guest Relations Officer
Social Media Ambassador
May 2023 - May 2024 (1 year 1 month)
Doha, Qatar
Certificate of Appreciation
Provide exceptional service and ensure patient satisfaction at a prestigious 5star rehabilitation center. Address patient inquiries, requests, and feedback to
optimize the luxury experience expected from a top-tier property.
THE TORCH DOHA
Guest Relations Officer
September 2021 - April 2023 (1 year 8 months)
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Doha, Qatar
Works as Guest Relation Officer at Naufar Wellness Center.
Works as Night Receptionist With Senegal FIFA World Cup 2022 Team.
Hotel One by Pearl-Continental
2 years 10 months
Shift Incharge
April 2021 - September 2021 (6 months)
Multan, Punjab, Pakistan
Supervised front office operations and coordinated staff activities.
Ensured smooth check-in/check-out process and resolved guest issues
promptly.
Front Desk Officer
December 2018 - April 2021 (2 years 5 months)
Tariq Road Multan
Handled guest inquiries, reservations, and check-ins & Check-outs with
efficiency and professionalism.
Assisted in training new front desk staff and maintaining high service
standards.
S Chalet Pakistan
Front Desk Officer
July 2018 - December 2018 (6 months)
Near Multan international airport
Played a key role in pre-opening activities and ensured smooth operations.
Managed guest arrivals, departures, and room assignments effectively.
Hotel One (Pvt.) Ltd.
Internship
October 2017 - July 2018 (10 months)
Multan G.P.O., Souhern Punajb Mulan, Pakistan
Completed internship program, gaining hands-on experience in front office
operations.
Assisted with guest services, reservations, and administrative tasks.
Education
COLLEGE OF HOTEL & TOURISM MANAGEMENT
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Graduate diploma in hospitality management , Hospitality Administration/
Management · (October 2016 - April 2018)
Punjab Group Of Colleges
Intermediate , Engineering · (2014 - 2016)
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