Muhammad Atif Rehan

Muhammad Atif Rehan CUSTOMER SUPPORT SPECIALIST about m ewith over 3 years of experience in Customer Service Representative contact - Email/ Chat customer service, including sales, tech support, and customer care. Familiar with major customer service software, conflict resolution, and possess a positive attitude. Aiming to use my proven skills to effectively fill the managerial role in your company. EDUCATI ON MBA. MARKETING University Of Lahore 2021 -505 Road, Al-Fatah City Housing Scheme Burewala in/muhammadatifrehan SKILLS AWARDS Zendesk / Kayako / Parcel Audit EMPLOYEE OF THE MONTH January 2020 / IBEX GLOBAL. Microsoft Office Suite Excellent communication skills B.S. MANAGEMENT SCIENCE COMSATS UNIVERSITY ISLAMABAD 2019 “FASTEST LEARNER” AWARD March 2019 / IBEX GLOBAL. 60WPM Typist Problem solving Fluent in English DEAN'S SCHOLARSHIP RECIPIENT April 2016 COMSATS University professional experience August 2018–Present CUSTOMER CARE SPECIALIST / IBEX GLOBAL • • • • May 2018–July 2018 Handle 200+ Chats daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and cancelling services Trained two new employees in how to use Zendesk, entering customer data and organizing customer interaction logs Received an average 85% customer satisfaction rating to date, 15% higher than company average Suggested a new tactic to persuade cancelling customers to stay with the company, resulting in a 5% decrease in cancellations LIVE CHAT SUPPORT / Mind Bridge Pvt Ltd. • •• Memorized entire line of company products and services, including prices and special discounts •• Provided basic technical support for clients on a wide range of company products, • resolving issues at a 90% rate •• Remained courteous and calm, even during moments of customer dissatisfaction