Muhammad Asif

Muhammad Asif Karachi, Sindh, 75950 Pakistan Cell: - Email:-Linkedin: https://www.linkedin.com/in/asif-muhammad SUMMARY Results-driven IT executive with extensive experience in developing and implementing IT policies and strategies to enhance organizational growth and efficiency. Known for exceptional interpersonal, communication, and leadership skills. Combines deep technical knowledge with strong business acumen to create and improve technology solutions and related processes that deliver value to end-users and stakeholders. Possesses robust analytical and problem-solving skills, focusing on regulatory compliance and reporting. KEY SKILLS - Strategic Planning - Program and Project Management - Digital Transformation - Budget management and forecasting - Agile and Waterfall methodologies - Data analysis and business intelligence - Enterprise Resource Planning (ERP) - Server Administration (Windows/Linux) - Virtualization (VMware, Hyper-V) - Vendor management and negotiation - MS Project & MS Office (Advance) - Governance, Risk and Compliance (GRC) - Team management and leadership - Security Audits and Assessments - Cybersecurity and risk management - Software Development Life Cycle (SDLC) - Change management and process improvement - Cloud technologies and infrastructure - Network Administration and Security - Scripting and Automation (PowerShell, Bash) - Disaster Recovery and Business Continuity CONSULTATIVE PROJECT ENGAGEMENT: IT Management Consultant – Education Works (Pvt.) Ltd. | Karachi, Pakistan | Sep 2017 – Present • Spearheading IT consultancy services to enhance operational efficiency and support for the company's IT infrastructure, including managing networks, servers, backup systems, and disaster recovery strategies while leveraging tools like Google Workspace for Education. • Overseeing and optimizing the implementation of various ERP modules, including School Management, Daycare Management, Financial Accounting, and Human Resource Management, ensuring they align with organizational goals and user needs. Integrating Google tools such as Google Forms for data collection and Google Sheets for real-time data analysis to streamline processes. • Designing and developing Business Analytics Dashboards using MS Power BI to provide actionable insights and facilitate data-driven decision-making across all departments, while utilizing Google Data Studio for real-time reporting and visualization when applicable. • Collaborating closely with stakeholders to assess their IT needs, providing tailored solutions that integrate Google Classroom and other Google tools, and ensuring adherence to Service Level Agreements (SLA) for timely and effective support. • Conducting training sessions for staff on the effective use of implemented systems, Google Workspace tools, and business analytics platforms, fostering a culture of continuous improvement and technology adoption throughout the organization. • Evaluating emerging technologies and recommending improvements to enhance operational efficiency and maintain a competitive edge in the education sector, including exploring the benefits of Google Cloud services to support scalable solutions. • Leading incident response for critical IT issues, ensuring minimal downtime and quick recovery, thereby enhancing service reliability and user satisfaction, while utilizing Google’s incident response protocols when managing incidents involving Google Workspace tools. EMPLOYMENT HISTORY: General Manager – ICT | Bahria Town (Pvt.) Ltd. | Karachi, Pakistan | Feb 2024 – June 2024 • Spearheaded IT strategy and project initiatives across multiple departments, ensuring alignment with business objectives and solution design principles for systems including Fiber Optic, Infrastructure, CCTV Cameras, Call Center Tech, Telephony, Colocation Management, Parks, and Hospital Management. • Led and mentored a diverse team of 130+ IT professionals in software development, database management, IT service desk support, change management, information security, incident management, process mapping, automation, business requirements gathering, SLA management, as well as cloud platforms like Microsoft Azure and Microsoft 365 (O365, SharePoint, Teams, OneDrive). • • • • • • Directed a large team of developers proficient in multiple programming languages, including Oracle Forms/Reports & APEX, ASP.NET, JavaScript, HTML, CSS, React, and React Native, and Python leveraging Oracle 12c, SQL Server 2016, MySQL, and PostgreSQL for backend solutions. Managed all aspects of IT infrastructure with expertise in solution architecture for hardware including applications & storage servers, switches, firewalls, workstations, and Access Points, alongside software solutions such as VMware, Windows & Linux servers, and security best practices. Fostered strong relationships with third-party suppliers, negotiating contracts to ensure adherence to quality standards and SLAs while optimizing solution design and network performance. Demonstrated expertise in risk management by proactively identifying project risks, applying strategies to mitigate challenges, and ensuring project success through effective governance and implementation of security measures, including email encryption, Microsoft DLP, and BitLocker. Collaborated with stakeholders to prioritize project initiatives, emphasizing solution design principles and alignment with business goals, including managing identity with Microsoft Active Directory (on-premises and Azure AD). Ensured reliable data protection and backup solutions using Sangfor, and Azure Backup, along with endpoint protection strategies for enhanced security and operational integrity. Head IT Projects | OLP Financial Services Pakistan Limited | Karachi, Pakistan | May 2016 – August-2023 • Managed technology initiatives and strategic projects related to IT Service Management (ITSM), software development, data leakage prevention (DLP), project management, and IT infrastructure using tools such as Jira, and Microsoft Project to ensure alignment with business objectives and solution design principles. • Led a team of 15 IT professionals, providing leadership, guidance, and mentorship to support their career growth and enhance their expertise in IT service desk support, change management, incident management, business requirements gathering, SLA management, and IT infrastructure through Agile and Scrum methodologies. • Directed a large team of developers proficient in multiple programming languages, including Oracle Forms/Reports & APEX, C#, ASP.NET MVC, JavaScript, HTML, React, React Native, and Python leveraging Oracle 19c, SQL Server 2016, MySQL, and PostgreSQL for backend solutions. • Developed project charters, statements of work (SOWs), and detailed project plans for IT initiatives, defining scope, objectives, deliverables, timelines, resources, budget, and quality assurance plans with a focus on solution architecture throughout the project life cycle, utilizing Gantt charts and Kanban boards for visual progress monitoring. • Successfully implemented a paperless environment by leveraging digital solutions (e.g., document management systems) to streamline processes and reduce paperwork, resulting in increased efficiency and reduced costs, while measuring impact through KPIs and performance metrics. • Managed relationships with third-party suppliers, negotiating contracts and ensuring adherence to quality standards and SLAs with a focus on optimal solution design, using ContractWorks to track agreements and compliance. • Anticipated and mitigated project risks by developing risk management strategies using tools like Risk Register and SWOT analysis, ensuring project success while showcasing expertise in solution architecture for information security, new business applications, datacenter management, and IT software licensing. • Collaborated with stakeholders to prioritize project initiatives, emphasizing solution design principles and alignment with business goals while employing stakeholder analysis and communication plans to enhance engagement. • Managed project governance efforts by ensuring compliance with laws, regulations, and industry best practices through formal governance frameworks and a commitment to sound solution design for risk mitigation. • Led IT compliance efforts, ensuring adherence to laws, regulations, and industry standards, showcasing a comprehensive understanding of solution design and compliance. • Facilitated internal and external audits and inspections, demonstrating a commitment to sound solution design and compliance practices. Head of IT | Standard Chartered (Leasing Division) | Karachi, Pakistan | October 2007– May 2016 • Managed the IT department of a leasing company, overseeing multiple projects and coordinating the efforts of several professional teams to ensure successful implementation and alignment with business goals. • Led a team of 21 IT professionals, providing guidance, mentorship, and support to drive innovation and performance, utilizing collaboration tools like Microsoft SharePoint for knowledge sharing and documentation. • Reviewed and implemented IT strategies, policies, and procedures that align with the organization's goals and objectives, employing ITSM tools such as Request Management System (ServiceNow) for managing IT service delivery and workflow processes. • Directed a large team of developers proficient in multiple programming languages, and databases. • Managed all aspects of IT infrastructure with expertise in solution architecture for hardware including applications & storage servers, switches, firewalls, workstations, and Access Points, alongside software solutions such as VMware, Windows & Linux servers, and security best practices. • Led the implementation of core business applications, as well as other supporting business applications, and provided training to end-users to enhance user adoption and competency. • • • • • • Oversaw all aspects of IT infrastructure, demonstrating expertise in solution architecture for hardware, as well as VMware for virtualization solutions, Windows & Linux servers, networks, and storage solutions such as SAN (Storage Area Network) and NAS (Network Attached Storage) systems. Managed large-scale technology projects using project management tools such as Microsoft Project, ensuring adherence to project timelines and budgets while leveraging Waterfall methodologies for project delivery. Implemented risk management strategies to minimize the impact of potential threats to the organization’s IT systems, fostering a proactive approach to information security. Managed vendor relationships and negotiated contracts to ensure cost-effectiveness and quality of services. Implemented Agile and DevOps practices to improve project delivery and increase efficiency. Spearheaded digital transformation initiatives, including on-site and cloud migration utilizing platform Microsoft Azure, and data analytics leveraging tools such as SQL Server Reporting Services (SSRS) and Hadoop, to enhance the company's competitive advantage while ensuring compliance with regulatory requirements, security standards, and risk management practices. Manager IT | Standard Chartered (Leasing Division) | Karachi, Pakistan | April 2005 – September 2007 • Managed a team of 10 IT professionals, providing guidance, mentorship, and support to drive innovation and performance. • Led a team of application developers in the design, development, and implementation of custom software solutions to support business processes. • Managed all aspects of IT infrastructure with expertise in solution architecture for hardware including applications & storage servers, switches, firewalls, workstations, and Access Points, alongside software solutions such as VMware, Windows & Linux servers, and security best practices. • Developed and executed medium-scale projects, including upgrade the company's network infrastructure and a project to implement a new CRM system. • Evaluate and select technology vendors, negotiate contracts, and manage vendor. • Managed the full software development life cycle, from requirements gathering to deployment and maintenance. • Supervised the development of software applications and data management systems. • Implement IT policies and procedures, ensuring compliance with regulatory requirements and industry standards. • Collaborated with senior leaders across the organization to identify opportunities to leverage technology to drive business growth and innovation. • Ensured regulatory compliance and prepared internal & external reports as required. EDUCATION - Masters of Business Administration – MIS - Bachelor in Commerce | NICE | University of Karachi CERTIFICATIONS - Project Management Professional - Certified Information Security Manager - Certified Information Systems Auditor - ITIL v4 Foundation - Salesforce AI Associate | PMI:- | ISACA: EH-422647 | ISACA: EH-384165 | PeopleCert:- | Salesforce:- PROFESSIONAL TRAININGS - Certified Information Security Manager (CISM) - Digital Transformation – Masterclass - Defining a Digital Transformation Roadmap - Business Analysis Modeling Skills & Techniques - The Complete Agile Scrum Fundamentals - Oracle Database 12c - Oracle 9i - SQL Server 2008R2 - ASP.NET Dot Net Framework 4.6 - VBA Scripting - Project Management Professional - Enterprise Risk Management ISO 31000:2018 - MS Windows Servers (2008, 2012, 2016) - Roadmap to Information Security - One-year diploma in Computer Science - Digital Transformation Strategy and Roadmap - Digital Transformation Leadership Foundation - Business Analysis Fundamentals - Certified Business Analysis Professional - Oracle Apex Development - SQL and PL/SQL Fundamentals - SQL Server 2022 Masterclass - Database Administration - MS Visual Studio (C#/VB.NET) - Project Management Professional (Refresher) - PRINCE2 Foundation - ITIL Foundation V3 - UNIX System Administration - Business Trip (Communication Skills) - Sangfor PAAS & VDI | Karachi, Pakistan | Karachi, Pakistan COMPUTER SKILLS - Web Development (HTML, CSS, JavaScript, React Native, PHP) - MS Visual Studio -) (ASP.NET C#/VB.NET) - API integrations (REST, SOAP) - Development of microservices in a microservices architecture - SAP Crystal Reports 8 - 2020 - React Native, Python, Django - Oracle APEX 18 – 19.1 - Version control (Git) - Project Management (Microsoft Project, Jira, MS Visio) - MS Power BI, Tableau, MS Dynamic (D365FO) - Data Migration, ETL data warehouse - Oracle 11g, 19c, MS SQL Server 2008 r2 – 2019, MYSQL, PostgreSQL, MS Access (VBA) - Oracle Financial Services Lending and Leasing - SABA Learning Management - Norkom (AML/CFT) - Phoenix Risk and Compliance - MS Office 365, MS Office 2013 –2019 (MS Word, Excel, Power Point, Outlook, SharePoint, Visio, Teams, OneDrive) - ServiceNow, ContractWorks, Salesforce - Continuous Integration/Continuous Delivery - Change Management (SLA, OLA), Request Management, Incident Management - Windows Servers 2008 r2–2022, Unix, Linux - Payment gateway integration MEMBERSHIP • Project Management Institute (PMI) • Information Systems Audit and Control Association (ISACA) - Karachi Chapter REFERENCES Available upon request Career achievements: In the realm of technology-driven achievements, I have left an indelible mark on diverse facets of business operations through the strategic application of cutting-edge solutions. I designed, developed, and implemented a Leasing and Billing System that revolutionized the leasing process. This automated system resulted in a remarkable 50% reduction in turnaround time for lease approvals and a commendable 30% decrease in errors. The integration journey continued with a Financial Accounting System that seamlessly connected with existing systems, delivering real-time financial insights. The application of this system yielded a notable 25% reduction in the time taken to close monthly books, enhancing financial reporting accuracy. Similarly, a comprehensive HR/Payroll System was crafted, utilizing the same technologies, automating payroll processes and tax calculations. This initiative achieved a substantial 40% reduction in payroll processing time and an impressive 50% decrease in errors. In expanding into investment management, agile methodology was adopted to develop the Investment/Liability Management System using Oracle technologies. This approach allowed for iterative development and regular stakeholder feedback, resulting in real-time insights into investments and liabilities. As a result, the organization achieved a 25% increase in investment/liability portfolio. Additionally, AML/CFT screening system was also deployed in agile sprints to ensure compliance with local regulatory requirements in Pakistan, adapting quickly to any changes needed in response to regulatory feedback. Human Resource Management System (HRMS) was developed using Oracle technologies to optimize HR processes and enhance organizational efficiency. This system streamlined various functionalities, including centralized employee data management, automated recruitment and onboarding that reduced time-to-hire, and performance management tools that facilitated goal setting and feedback for employee development. It also improved payroll processing efficiency, cutting processing time and minimizing errors, while offering tailored training programs to boost retention. Additionally, the HRMS provided real-time analytics and reporting on key HR metrics to support data-driven decision-making. SABA Learning Management was successfully implemented on time with the HR Learning and Development teams, significantly enhancing the company’s training operations. Using agile methodology, the implementation was adaptive and allowed for quick adjustments based on feedback. The solution streamlined course management and automated enrollment, reducing time to access learning materials. It also provided analytics on participant performance to support decision-making. As a result, the organization saw increased employee engagement, improved learning outcomes, and a rise in productivity, along with effective compliance management features. Oracle Financial Services Lending and Leasing was successfully implemented, enhancing the company's financial operations and efficiency. Using agile methodology, the process was adaptive, allowing for quick adjustments and continuous feedback. The solution streamlined loan and lease management and automated application processing, reducing time-toapproval. It provided real-time performance analytics and insights to support data-driven decision-making. Consequently, the organization saw increased customer satisfaction, an engaged client base, and a significant boost in operational productivity, alongside automated compliance features to address regulatory requirements. The implementation of the Phoenix Risk and Compliance system marked a significant advancement in the company's financial operations and efficiency. This solution optimized risk management and compliance processes, including regular performance of Control Sample Tests (CST), maintenance of the risk register, risk reviews, risk mitigation, and risk reporting. It enabled real-time analytics and insights, empowering the organization with data-driven decision-making capabilities. As a result, the management experienced heightened customer satisfaction, a more engaged client base, and a substantial increase in operational productivity, all while incorporating automated compliance features to effectively meet regulatory standards. Microsoft Dynamics 365 Finance and Operations (D365FO) was implemented in a leading organization in the Kingdom of Saudi Arabia (KSA) to optimize financial management and enhance operational efficiency. The system streamlined functionalities such as integrated financial reporting, automated procurement processes that reduced order fulfillment time, and effective budgeting tools for better resource allocation. It also improved accounts payable and receivable management by cutting processing times and minimizing errors. Additionally, D365FO provided advanced analytics and reporting capabilities on key financial metrics, enabling data-driven financial strategies. The technology-driven evolution continued with a Micro Finance Management System, which resulted in a 40% reduction in loan processing time and increase in the number of loans processed. I also led the implementation of an electronic Customer Due Diligence (eCDD) system, complemented by a robust IT security policy and procedures, enhancing organizational security posture and ensuring regulatory compliance. Further technological innovations encompassed a Stock Inventory System that automated inventory processes, leading to reduction in holding costs and decrease in stock outages. A Lodging Post Dated Cheques System streamlined cheque processing, achieving significant reduction in errors and also reduction in processing time. Moreover, my scope of work expanded to include the development of several fully automated systems such as: I led development project for a School Management System (SMS), a comprehensive platform designed to streamline school administration processes. It facilitates the management of student data, including personal information, enrollment status, and academic records. I spearheaded the development of a Parks Management System (PMS), a centralized solution for managing multiple parks and recreational facilities. Its features include booking and reservation, maintenance management, resource allocation, visitor management, and environmental sustainability reporting. I led the creation of a Point of Sale (POS) System specifically designed for cafeterias and coffee shops, providing tools to streamline transactions and enhance customer experience. I led the integration of a Hospital Management System (HMS), enhancing various operational and clinical processes within a healthcare facility to improve patient care. I led the implementation of a Utilities Billing Management System that automates billing processes for essential services such as electricity, gas, and water. Its features include new connection, replacement of existing meter, meter reading automation, easy billing and real time payments via multiple payment channels, customer portal, and reporting and analytics dashboards. I led the development of a Security Management System (SMS) to monitor and manage security protocols across various facilities. Key components include access control, incident reporting, video surveillance integration, emergency response management, and compliance management. I led the creation of a Golf Club Management System (GCMS) that automates member registration, tee time bookings, and event management for enhanced member experiences. I led the enhancement of a Gate Pass Management System (GPMS) to improve control over facility access through automated pass issuance and monitoring. Key features include visitor management, real-time tracking, barcode/QR code generation, audit trails, and integration with access control systems. In designing, deploying, and managing scalable, reliable, and secure Microsoft solutions, I have showcased my solution design proficiency. These software systems utilize technology to enhance efficiency, reduce errors, and improve overall management, giving organizations greater operational control alongside superior customer experiences. My approach to problem-solving emphasizes innovation; I tackle complex technical challenges and continually seek to improve service delivery efficiency. The implementation of the ITSM Change Management process, aligned with ITIL best practices, involves several interconnected components to enhance service delivery and support. The process starts with Incident Management, ensuring that all incidents are logged, categorized, and resolved efficiently, thereby minimizing disruption to services. Change Requests are formal proposals for modifications to the IT environment, assessed for impact and risk, leading to Normal or Emergency Changes. Normal Changes follow a structured review and approval process, while Emergency Changes require expedited handling due to critical incidents. Both types are managed carefully to mitigate risks associated with production environment changes. Version Control is essential to track software and configuration changes, ensuring stability across deployments. The Service Catalogue provides a comprehensive overview of available services, facilitating user accessibility and setting clear expectations on service levels (SLAs) and Operational Level Agreements (OLAs) between internal teams. By integrating DevOps practices, the Change Management process promotes collaboration between development and IT operations, enabling continuous integration and delivery while maintaining rigorous governance. Help desk support plays a crucial role in this ecosystem, providing a single point of contact for users to report issues and request changes, fostering a responsive and efficient IT service environment. Overall, the implementation streamlines operations, enhances service quality, and supports organizational agility. Strategic leadership has also been a cornerstone of my career, extending to the development and implementation of disaster recovery plans that ensure business continuity amid potential system failures or natural disasters. I have successfully managed multiple project teams, providing guidance to ensure successful project outcomes within budget and on time. Cultivating strong relationships with key vendors and suppliers has led to significant cost savings and enhanced service delivery. Overall, my extensive experience in IT has resulted in numerous significant accomplishments throughout my career. I am confident that my background, leadership skills, and project management expertise will facilitate valuable contributions within any organization. These successes reflect not only my proficiency in diverse technologies but also my consistent ability to deliver impactful results.