Professional Summary
A full-time position in managing and designing business solutions to
complex problems that requires entrepreneurial skills coupled with solid
technical knowledge and program management experience.
Work Experience
MARCH 2021 - CURRENT
Professional Employers Private Limited. Lahore
Customer Service, HR & Finance Manager
Working as Customer Service, HR & Finance Manager in PEOPLEs Head
office Lahore
Muhammad
Arsalan Mirza
Chughtai
Contact
Address
E-31 Nadirabad Lahore
Phone-,-
Email-
Additional Skills
• Computer Professional
• Quick Books
• Free lancer
FEBRUARY 2017 - MARCH 2021
Apna Microfinance Bank (Pvt) Ltd. Lahore
Assistant to Country Head Recovery & Legal
" Coordinate all matters of Head Recovery & Legal. " Financials quires " HR
Queries ( Hiring / ermination / Incentives ) " Accounts Settlements "
Recovery Targets / Followups / Incentives
" Look after Call Center of Recovery Department ( Calling to Borrowers )
APRIL 2015 - FEBRUARY 2017
Warid Telecom (Pvt.) Ltd Lahore
Sr. Executive ( Business Center )
" Device sales targets " Customer satisfaction and resolve their device
concerns "Look after the all business center operations. " Facilitate the
customer in best manner
MAY 2005 - APRIL 2015
Warid Telecom (Pvt.) Ltd. Lahore
Sr. Executive- Complaints Management Team ( Head Office )
" To look after GSM Cellular Complaints i.e. Outgoing, Incoming, VAS,
SMS, content,IVR, voucher, signals, echo,HLR parameters, Prepaid
Service classes etc. escalated by various channels CRM/Emails/IP phones.
" Keep strong follow ups with engineering/IT/Marketing/GR&RA etc
personnel on critical cellular complaints. " Maintain KPI/ TAT (as per SLA)
& other fulfill other SLA requirements. " To manage communication
between front-end and back-end teams to ensure efficient and effective
resolution of customer complaints. " To log and report outages on weekly &
monthly bases. " To maintain knowledge base of nature of complaints and
responses from Engineering to deliver better turn around time for similar
complaints arising in future. "
To resolve major Cellular issues pertaining to GSM/LDI/Wateen domains
and carry on provisioning
reconciliations. " To send timely network updates i.e., planned and sudden
outages of IN, HLR, IT, Marketing etc. " To provide immediate support to
customer interacting personnel during planned
JANUARY 2004 - MAY 2005
Shaheen Insurance co. Ltd. Lahore
Sr. Claims Executive ( Head Office)
" Maintain all general claims and settled them under the guidance of Head
of claims. " Manage problem of insurance clients and provide satisfaction
under the policies of company. " Manage problems of settlement of motor
companies. " Provide satisfaction and resolving the claims problems of the
banks.
JANUARY 2003 - JANUARY 2004
Supreme Flour mills & General mills Lahore
Sr. Accounts Executive
" Maintain all accounts and balance sheets of mills. Check all accounts of
the company and reconcile them resolve the issues. " Handel all employees
salaries and their accounts " Check all purchasing of the company a put the
entries in computer for record for audit of company. Provide complete
confidence to the mill directors. " To prepare and check the all accounts for
audit.
JANUARY 2003 - JULY 2003
Muslim Commercial Bank Lahore
Internship in Muslim Commercial Bank
" Worked in all department of the company and get the all information of the
banking. Maintain all accounts of the bank with Sr. Accounts manager "
Prepare all accounts, ledgers, trial balance, DDs, TTs, and posting them in
computer. Handel all cash related issues on cash Manager. " In the month
end resolve all cash and account issues in a great manner
Education
MARCH 2013 - JANUARY 2015
Virtual University of Pakistan
MBA-IT
MARCH 2000 - SEPTEMBER 2002
Punjab College of Commerce Lahore (Pakistan)
B.COM
JANUARY 2004 - JUNE 2004
Minhaj College of Computer Science
Diploma In Computer Science
JANUARY 2005 - JULY 2005
Peak Solutions Institute
WEB DEVELOPMENT
VB.NET
ORACLE 8i
Crystel Reports
Languages
English
—
Urdu
—
References
Available on Request
Powered by TCPDF (www.tcpdf.org)
