Muhammad Altaf

MUHAMMAD ALTAF DAWOOD DATA ENTRY – VIRTUAL ADMINISTRATIVE ASSISTANT ______________________________________________________________________________________________________ Professional Experience - Silk Bank Limited -) I have more than thirty-two years of professional experience in office management within the financial and business industry, specifically in the technology sector. Visionary and goal-oriented Senior Technology Manager with demonstrative experience in planning, developing; and implementing state-of-the-art Information Solutions facilitating corporate growth. I have a comprehensive blend of well-rounded IT and financial services in administrative office management and related Data Entry Administrator roles and responsibilities Professional Experience – National Bank of Oman -) In my extensive professional journey, I have gained valuable experience in the Middle East, having served for more than ten years in a leading bank in the Sultanate of Oman. Managing the banking system support office management, HR Operations, and Payroll Administrator Professional Experience – Consultancy Support (Dec-2019 - Present) As a freelancer providing support to different community platforms, I have done Administrative Projects, Data entry administration, Virtual Administrative Assistant, Personal / Executive Support, and Customer Support Services assignments for multiple clients worldwide and successfully achieved business target goals and aligned objectives. Detail-oriented and organized data entry administrator extensively trained in spreadsheets, transcriptions, and desktop publishing. Data entry administrator with five-plus years of experience Consultancy Support providing Data entry Administrator support, Virtual/Administrative Assistance, Personal/Executive Support, Administrative Project Management, Customer Support Services, Core Banking Systems, Finance, Administrative Office Management, General Operations, and Retail Banking Business Management to Financial Institutions and Corporate Business Organizations for shortterm and long-term contract project management assignments ROLE AND RESPONSIBILITIES My expertise lies in data entry processing, Administrative, Virtual Assistance, Personal / Executive Support, and meticulous attention to detail, ensuring the delivery of accurate and error-free quality services with measurable results. In addition to office management, I possess strong organizational and workload management skills, along with excellent verbal, written, and interpersonal communication abilities. I have a thorough knowledge of accounting procedures and management accounting entries. My understanding of bookkeeping procedures, coupled with my background in office administration and cross-functional team management, enables me to coordinate and prioritize efficiently. I have extensive knowledge of office administration, cross-functional teams’ management procedures, and Bookkeeping Accounting, Finance, and bank account reconciliation processes . In association with reconciling accounts payable/Receivable for recovery due to billing invoices and payable amounts against purchase orders. Responsible for Bookkeeping Accounting (General Ledger Assets/Liability and Income/Expenditures) and the preparation of Profit and Loss positions and reporting. I have working experience with QuickBooks and QuickBooks online application operations To facilitate effective communication and remote collaboration, I have a dependable internet connection and proficiency in utilizing tools such as Zoom, Skype, Microsoft Office, Google Meet, Google Workspaces, and AnyDesk for remote access. Furthermore, I bring valuable business acumen, solid project management support, and technological expertise to the table. Leveraging my project management experience, I excel in scheduling meetings, efficient planning, and monitoring project progress. I have a blend of strategic and tactical thinking abilities My focus on serving immediate business needs, fostering business growth through cross-functional team coordination, and providing state-of-the-art technology support/services to diverse business segments is driven by a strong customer-centric orientation and a commitment to ensuring positive customer satisfaction experiences. I prioritize ongoing operational processing to streamline operations and successfully achieve business targets. Effective management in process re-engineering and improvement including process mapping, analyzing data, and process assessment. Managing ongoing operational responsibility to assist in identifying, measuring, monitoring, and recommending mitigation strategies in line with operational risk control Proficiency in MS Office, including Microsoft Word, PowerPoint, Outlook, and Excel, empowers me to effectively communicate and engage in business-related tasks. As a virtual assistant with approximately five years of hands-on experience, I have honed my skills in various areas, including calendar management, appointment booking, email management, presentation preparation, phone call handling, email correspondence, social media account management, travel arrangements, and customer service CORE COMPETENCIES Project Management: Managing Administrative Projects and Customer Support Services assignments, and Project Management of Business Transformation processes have equipped me with the skills to collaborate effectively with conversion teams, ensuring successful data mapping and implementation. Additionally, I am highly proficient in agile project management and have a successful history of delivering projects punctually and within budget. Establish effective governance and controls, in line with the Business Transformation Framework in coordination with cross-technology and business teams. Responsible for managing a project from business case formation through to production implementation. This includes scoping, planning, executing, resourcing, and monitoring assigned project(s) to keep on schedule and budget Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization. Ability to interact detail-oriented with all levels of internal and external contacts with diplomacy and professionalism. Master problem-solver with the ability to act confidently to make sound decisions independently Communicate Effectively: Speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques Create/Innovate: Develop new and unique ways to improve the operations of the organization to create new opportunities Focus on Stakeholder Needs: Anticipate, understand, and respond to the needs of internal and external stakeholders to meet or exceed their expectations within the organizational parameters. Ability to work efficiently and distraction-free in a home office environment. Ability to work remotely as part of a strong core team as well as on my own demonstrating quality initiative and ownership Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness. Ability to work well with Administrative / Executive assistants across the company to coordinate resources Lead: Positively influence others to achieve results that are in the best interest of the organization Organize: Set priorities, develop a work schedule, monitor progress toward goals, and track details, data, information, and activities Plan: Determine strategies to move the organization forward, set goals, create and implement action plans, and evaluate the process and results Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, make recommendations, and resolve the problem Professionalism: Integrity, and a commitment to maintaining confidentiality. Strong organizational skills with the ability to multi-task Qualification: I hold a Bachelor's degree in Business and Finance Business Software: Good knowledge of Business Software Microsoft Office suite including Google Suite, Google Drive, Dropbox, Asana, and Zoom. Proficiency with MS Word, Excel, PowerPoint, Outlook, Microsoft Teams to Video conference, and Internet Explorer Skill Set Managerial: • • • • • • Managing and implementing Real-Time, Turnkey Projects using PM Methodology by ensuring successful project closure within the constraints Managing and providing guidance and support to the project team, by selecting appropriate solutions and development technologies by using industry benchmarks Responsible for managing a project from business case formation through to production implementation. This includes scoping, planning, executing, resourcing, and monitoring assigned project(s) to keep on schedule and budget Resolving, through the new solution roadmap, known customer pain points and ensuring the future state facilitates set exploits relevant potential opportunities Manage project schedule/timeline for software development and releases and implementation Experience in implementing Core Banking transformation projects in agile environments Functional: • • • Requirements Gathering and Solutions: With a proven track record in leading requirementsgathering sessions and identifying gaps in existing products, I can provide detailed specifications and suggest viable solutions to meet client requirements, effectively assist them in driving business transformation, implementing technology solutions to achieve business objectives, and completing complex global projects Project Lifecycle Management: My experience in working with different project methodologies like Waterfall or Agile allows me to adapt and deliver high-quality results throughout the project lifecycle Retail Banking Knowledge: I possess a deep understanding of Retail Banking Operations, including Card Operations, Digital Banking, Retail Onboarding, and Account Opening. In association with this, my expertise in Islamic Banking processes complements my overall understanding of the • • industry Collaborate with clients: We actively collaborate with clients to understand their unique requirements and work together to align their timelines with the realization of value from our system Additionally, to assist clients in maximizing the benefits of our system My key Strengths: I believe I am a meticulous, self-driven, and result-oriented professional. I like to ensure that I follow the processes to deliver my best efforts to meet company requirements I assure you of your availability for the proposed project assignment on an immediate basis with my level of the best support, Thank you!