Muhammad Ahmad

Muhammad Ahmad AKA Mike Raymond Beckham Avenue, Tyler Texas - - Summary Strongly dedicated and reliable Customer Support Specialist /Business Development Executive with an outstanding client satisfaction history and superior work ethic. Adept at functioning well as an independent worker with little to no supervision, an experienced Business Development Manager with a demonstrated history of working with startups to enhance their ROI and working remotely. Especially skilled at maintaining superb relationship networks with clients vendors and all levels of staff with a high degree of courtesy and professionalism, very efficient in generating leads and convert them to New Business Development. My goal is to provide services to sustain entrepreneurship, existing business growth, and increased individual capability. Experience Inside Sales Representative / Cold Calling / Appointment Setting Numero UNO Web. Jul 2020 - Present (1 year 2 months +) Researching and pursuing new business leads to the growth of the business works with senior team members to identify and manage risks. Responsible for sourcing, qualifying, and booking new customer meetings, hutting for new clientele, and project opportunities to fuel the sales pipeline. Generating lists and cold-prospecting clients through a combination of Calls, Emails & LinkedIn Conducting high-level conversations with Marketing Managers, executives, and business owners in prospective accounts focused on lead generation through outbound calling utilizing provided business owner call lists and tracking activities through our CRM Becoming an industry expert and trusted advisor on digital & marketing services Managing pipeline using tools such as Pipedrive or Salesforce/Outreach Business Development Officer WNK Associates Inc May 2019 - Apr 2020 (1 year) Responsible for sourcing projects for the BPO call center in various industries Including Deregulated Energy market, Solar, Telecom, Home security, Home Warranty, and Insurance. Participation and networking within targeted industry events to build brand exposure and grow relationships. Close the Business contract, negotiate on Pricing/Payment. Arrange meetings with CEO/Managing director over Zoom. Research Prospects from Linkedin, Google, Scratches and extract information including Direct emails and num through different AI tools Including Seamless and Zoominfo. Manage B2B Marketing, calls, and follow-up to update prospects in CRM. Muhammad Ahmad AKA Mike Raymond - page 1 Customer Service Representative Procurement Direct Ltd Apr 2016 - Mar 2019 (3 years) Provide best in class customer service across all channels (ZenDesk, Discord, social media, review platforms etc) to ensure all customer queries are handled effectively. Be a primary contact person for our customers ensuring queries are responded to and resolved as efficiently as possible. Escalate technical issues to QA when necessary and ensure all issues are documented and tracked to resolution. Understand the voice of the customer to provide authoritative advice and insight to the wider team, and feed into the product roadmap and customer touchpoints. Monitor performance, setting targets and KPIs and compile weekly reports Help run multiplayer sessions, plus other marketing activities when required Customer Service Representative Refine Packaging Feb 2014 - Mar 2016 (2 years 2 months) Managing incoming calls(Call center) and customer service inquiries, generating sales Leads(Upselling) that develop into new customers, and identifying and assessing customer needs to achieve satisfaction. Develop strategic customer relationships and drive high levels of adoption. Act as the primary contact for all post-sales efforts, focusing on customer service. Consulted with customers to determine the best methods to resolve service. Answer calls professionally to provide information about products and services. Take/ cancel orders/Order Management and obtain details of complaints. Follow up to ensure that appropriate actions were taken on customers' requests. Education JIC Associate of Science - AS, Computer Science 2015 - 2017 Govt High school Township High School Diploma, Computer Science 2011 - 2015 University of Michigan Course Certification , successful negotiation: essential strategies and skills, Business, Management, Marketing, and Related Support Services 2020 - 2020 Licenses & Certifications Diploma, Fundamentals of Digital marketing - Google Muhammad Ahmad AKA Mike Raymond - page 2 MZB D8Z KRK Sales Training: How To Close More Sales - Udemy UC-00ed2af3-4d24-48de-b0ac-07d4a- Communicating with Confidence AbM1mp6mBPp61WD6v-U-5fNmgCOy Skills Sales Operations • Business-to-Business (B2B) • Appointment Scheduling • B2B Marketing • Solution Selling • Communication • Problem Solving • Analytical Skills • Time Management • Easily Adaptable Honors & Awards Best CSR of the Month - Procurement Direct Ltd Jan 2019 Muhammad Ahmad AKA Mike Raymond - page 3