Muhammad Adnan
Career Objective
To secure a position in the organization that offers challenge and opportunity for my
career development and at the same time serve the organization to the best of
my capabilities. I would like to gain new skills while utilizing my current area of
expertise of procurement and employee satisfaction services within a positive
team environment.
Employee-Mobile: -
Mobile: -
D.O.B : 30th Nov 1993
Key Skills
Commercial awareness: Knowing and willing to know more how a business
or industry works and what makes a company tick and how it competes in its
marketplace.
Communication:
Nationality: Pakistan
Passport : CG-
Passport : CG-
Validity
: 19 July 2023
National I.D:-
Covering verbal and written communication, and
listening. Concise and focused; being able to tailor my message for the
audience and listening to the views of others
Teamwork: Proving a team player but also has the ability to manage and delegate
to others and take on responsibility.
Negotiation and persuasion: Being able to understand where the other person
Marital Status: Single
Height
: 175 CM
Weight
: 154 Lb
Mother Lang: Punjabi
Address In UAE
International City Spain Cluster 11
Floor 2 House 211
is coming from so that both can get what you want or need and feel positive about it.
Leadership: Showing potential and motivated zeal so that other colleagues that
may work for them.
Perseverance and motivation: Working life presents many challenges and i
need to show employers that I’m the kind of person who will find a way through,
even when the going gets tough and stay cheerful.
Organization: Working efficiently and productively, and manage my time well.
Confidence:
Local Address in Pakistan
Clifton Block 3 Ahmed Raza Khan
Road Hijrat Colony, Karachi.
Being
confident
in
myself
but
not
arrogant,
and
having confidence in my colleagues and the company I work for.
Academic Qualification
Typing Speed
50 to 60 WPM in min
Matriculation
Completion year 2010 form St’anthony English High School
Intermediate
Completion year 2012 from Govt. Degree J.S College
Merchandising
Completion year 2015 from PHMA
Computer Science
Completion year 2018 from KU
also
Professional Experiences
Tele Tech Call Center Pvt
Jan 01(12) till Dec 20(13)
Position: CSR
Mystic Social Media Org
Jan 15 (14) till Dec (14)
Position: Marketing and Social
Media Assistant / Recovery
Officer
Eplanet Communication Pvt
March 15(15) till May 20 (16)
Position: Ger & Eng CSR
Cupola Tele Services
Position: Credit Card data
Optr & Approval Processor
Languages And
Computer Skills
1.
2.
3.
4.
English (Certified)
German (Certified)
Arabic (Certified)
Japanese (Certified)
Answer and dial Calls and responds to every email on daily basis.
Manage and resolve customer complaints.
Sells products by establishing contact and developing relationships
with prospects.
Identifying Customer’s needs, Clarify information, research every issue and
Providing solution.
Maintain relationship with Clients by providing support, information and
guidance,
researching
and
recommending
new
opportunities
and recommending profit and service improvements.
Maintains
quality
services
by
establishing
and
enforcing
Organization standards
Build and execute social media strategy through competitive
research, Platform determination, benchmarking, and messaging and
audience identification.
Generate, Edit, Publish and share daily content (original text, images, video
Or HTML) that builds meaningful connection and encourage community
Members to take action.
Collaborate with others departments (customer Relation, Graphic Designer) to
manage reputation
Manage large amount of incoming calls.
Generate Sales leads.
Provide accurate, valid and complete information by using the right method.
Keep Records of Customer Interactions, Process customer account and file
Documents.
Handle Complaints, Provide appropriate solutions and alternatives within the
time limits.
Follow up to ensure resolution.
Submit and implement data received via software or Email.
Approve financial request of all types of Credit Card.
Provide daily work report to Client.
Managing all Customer’s record and send all record to Head office on weekly
basis.
Processing SDP cards and normal Card.
Certified I.T Diploma Holder
Acknowledgment of Windows
Having skills on Many Software
Hardware Acknowledgement
Web and Social Skills
Ms handling Skills
Web Development (Certified from Aptech)
References:
Mir Shaeque
Zain-Ud-Din
- (Senior Fraud Analyst in CBD)
- (Work as CSR in RTA)
