AGBOLADE M. IRETIOLA
Lagos, Lagos State, Nigeria-,- --Virtual Assistance || Customer Service and Customer Support || Administration ||Sales And
Marketing.
PROFESSIONAL SUMMARY
Versatile, detail-oriented, and resourceful professional transitioning from a successful career as a
Health and safety officer to a role as a virtual assistant with a focus on customer care and customer
support services. Leveraging extensive experience in managing compliance, risk assessments, and
employee training to bring a structured and meticulous approach to administrative tasks and client
interactions. Recently completed a Virtual assistant training program, acquiring proficiency in
digital tools and platforms essential for virtual assistance.
Adept at resolving customer inquiries, providing technical support, offering exceptional
organizational/administrational service, and ensuring a seamless customer experience. Committed
to delivering exceptional service through reliability, strong communication skills, and a proactive
mindset.
RELEVANT SKILLS
● Good working knowledge of Communication and workspace management tools: Zoom,
Loom, Slack, Click-up, Monday.com, Trello, Intercom, Wire, HubSpot, Zen Desk,
monday.com, Google Suite, etc.
● Excellent verbal and written communication skills honed through extensive safety training
and customer-facing roles.
● Proven ability to understand and meet customer needs, ensuring high levels of satisfaction
and retention.
● Strong organizational skills to manage multiple priorities, meet deadlines, and streamline
operations.
● Collaborative team player with experience in cross-functional teamwork and supporting
colleagues to achieve common goals.
● Meticulous attention to detail in data management, documentation, and maintaining accuracy
in all tasks.
● Analytical approach to identifying issues, assessing risks, and implementing effective
solutions in both safety and customer service.
● Quick learner with a flexible approach to adapting to new roles, environments, and
challenges.
WORK HISTORY
09/2019 to
05/2024
Health and Safety officer
FBS CONSTRUCTION ENGINEERING SERVICES LIMITED
11/2017 to
08/2019
Health and Safety Officer
JAMA DIADEMS INTEGRATED LIMITED
Laboratory Assistant
DEOCHARIS MEDICAL DIAGNOSTICS
EDUCATION
National Diploma: Science Laboratory Technology
Moshood Abiola Polytechnic - Ogun State
Secondary School Certificate Examination
Ayepe Comprehensive High School, Ogun state
TRAINING AND CERTIFICATIONS
Digital witch Support Community
● IT Support Skills
●
Alison
Customer Support Skills
American Caregiver Association
● National Caregiver Certificate as a Home Health Aide
British International Safety Organization
● Health, Safety and Environment 1, 2,3
Novelle Center
● Basic First AID/CPR
