Mucheru Kiai--
• Proficient Content Writer | Experienced IT Support Specialist
• 4+ years of experience in resolving technical problems, maintaining network infrastructure, and
regularly maintaining computer systems.
• Accomplished copy- and content writer with 8+ years of experience creating high-quality web
content that optimizes search engine visibility and trac for clients' websites.
• Trusted by diverse clients for clear, concise, and impactful writing.
• Driven by storytelling and passionate about exceeding expectations.
• Passionate about storytelling and delivering results.
Work Experience
Web Editor
Travel Radar Media Ltd. - Remote
January 2024 to Present
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Creating, producing, and managing high-quality article content.
Building relationships with airlines, airports, and PR agencies.
Provide mentoring and written feedback to reporters on their articles.
Determine and track important team and content KPIs.
Support the management of the Newsdesk Team.
Content Writer
Evera Digital Marketing Agency - Remote
June 2016 to Present
● Produced over 1000 blog posts, articles and digital assets.
● Conducted research, wrote optimized content, tracked analytics.
● Content consistently achieved top search rankings and shares, driving significant trac and leads.
● Introduced new formats like video, newsletters.
● Collaborated across teams, published eBooks and case studies increasing brand awareness for clients.
Content Writer & Copywriter
Freelancer - Remote
March 2014 to Present
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Produced blog posts, articles, product descriptions and web copy for various clients.
Conducted market research and competitor analysis to develop compelling narratives.
Wrote optimized landing pages, email campaigns and social media content.
Track analytics and ensure content meets business objectives and KPIs.
Introduced new content formats including long-form guides, tutorials and infographics.
Provided editing, proofreading and feedback services to improve clients' existing materials.
Collaborated remotely with design, development and marketing teams on projects.
Consistently delivered high-quality content on short turnarounds and tight budgets.
Support Specialist & Consultant
Dymer Solutions - Nakuru
September 2018 to October 2023
• Provided technical support to clients regarding hardware, software, and network issues
• Installed, configured, and maintained computer hardware and software.
• Conducted troubleshooting of technical issues to identify and resolve problems, minimizing downtime
for clients.
• Managed and maintained network infrastructure, including routers, switches, firewalls, and wireless
access points.
• Assisted clients with data backup and recovery, including disaster recovery planning and testing.
• Conducted regular maintenance of computer systems, including updates, patches, and virus
protection.
• Documented technical issues and resolutions, maintaining accurate records of client interactions and
technical
List Writer
TopSpeed - Remote
April 2023 to July 2023
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Conducted in-depth research on assigned topics to gather accurate and up-to-date information.
Identified key points, models, and trends relevant to topics and created focused lists.
Structured lists in the inverted pyramid style, presenting the most important points first.
Optimized list titles for click-through rates and social media engagement.
Implemented SEO techniques to improve search engine visibility and ranking.
Incorporated external links to support information and enhance credibility.
Collaborated with editors to ensure accuracy, quality, and guideline adherence.
Web Content Writer
iWriter - Remote
April 2014 to May 2018
● Produced high-quality web content including blog posts, articles, product descriptions, and marketing
copy.
● Wrote over 1500 blog posts, articles, web pages and product descriptions as a freelance writer.
● Consistently delivered 7-10 pieces of content per week within assigned word counts and deadlines.
● Topics included technology, business, finance and marketing for a variety of B2B and B2C clients.
● Responded promptly and professionally to client feedback.
● Implemented revisions as needed to ensure client satisfaction.
● Averaged a 4.8/5.0 customer rating for clarity, structure and meeting assignment needs.
Education
Certificate in Cybersecurity
Coursera - Remote
December 2023 to Present
BSc in Information Technology
Kibabii University - Bungoma, Kenya
September 2013 to December 2017
Skills
• Network Administration
• LAN
• DNS
• Technical Support
• Network Support
• Content development
• WordPress
• Time management
• IT support
• Copywriting
• Email marketing
• Microsoft Windows
Languages
• English - Expert
Links
https://www.clippings.me/mucherukiai
https://www.linkedin.com/in/mucherukiai/
Certifications and Licenses
Coursera logo Build a Full Website using WordPress
December 2023 to Present
https://coursera.org/verify/2A5X2KFHDRBD
Computer Hardware Basics
February 2023 to Present
https://www.credly.com/badges/6d3d843d-01aa-4314-84ad-8a43e-/public_url
Google IT Support - Technical Support Fundamentals
December 2023 to Present
https://coursera.org/share/84a0740ada3a6fe6b7b31e4b77714c51
Google Cybersecurity Professional Certificate - Foundations of Cybersecurity
February 2023 to Present
https://coursera.org/share/8bb9ec9654e7b0f5cce86a6b2b7dc272
Assessments
Basic computer skills — Proficient
June 2022
Performing basic computer operations and troubleshooting common problems
Full results: Proficient
Technical support — Proficient
June 2022
Performing software, hardware, and network operations
Full results: Proficient
Technical support: Customer situations — Proficient
June 2022
Responding to technical support situations with sensitivity
Full results: Proficient
Social media — Proficient
September 2023
Knowledge of social media techniques and analytics interpretation
Full results: Proficient
Work motivation — Proficient
November 2022
Level of motivation and discipline applied toward work
Full results: Proficient
Written communication — Proficient
June 2022
Best practices for writing, including grammar, style, clarity, and brevity
Full results: Proficient
Proofreading — Proficient
April 2023
Finding and correcting errors in written texts
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.
Publications
15 Things You Need To Know About The Upcoming Toyota Land Cruiser
https://www.topspeed.com/10-things-you-need-to-know-about-the-new-toyota-land-cruiser/
July 2023
British Airways Unveils £7 Billion Transformation Plan with New Tech, Seats,
and Routes
https://travelradar.aero/british-airways-unveils-7-billion-transformation-plan/
March 2024
