Mubashir Ali

 Mubashir Ali Flat # 4, plot # JM 549 Rufi View Phase III, Shikarpur Colony, Karachi. Cell No:- Email:- Objective Responsible professional who is still learning, seeks position in a dynamic environment to utilize “background in Computers and look further to enhance skillset in IT Risk Management, Security operations and Quality Assurance, Office management, Marketing, client dealing, Customer services”. Summary Experience as a Call Center Officer at TPL Trakker LTD. Prevented vehicle thefts by taking prompt actions. Provided adequate solutions to escalated clients. Ability to manage multiple functions, strong problem solving, communications, co-ordination and organizational skills. Managed a portfolio of various foreign corporate clients at NIXEN. Creating User Interface and User Experience (UI/UX) for websites and mobile applications Experience ELYSIANET October 2017 – January 2018 Designation: Web Designer Job Description Designing logos, banners, business cards, brochures. Creating User Interface and User Experience (UI/UX) for websites and mobile applications using Adobe Photoshop and Illustrator. Overhauling interfaces of old websites. Editing videos with Adobe Premiere Pro. TPL Trakker LTD March 2014 – November 2016 Designation: Call Center Officer Job Description Handling customer queries regarding Trakker services. Providing adequate solutions to customers. Monitoring the system for alerts, alarms and taking prompt action on theft of vehicle. Monitoring on-going credit worthiness of established accounts. Updating customer information into the system. (location, movement details and vehicle related details) Following up with customer complaints. NIXEN March 2013 – February 2014 Designation: Call Operator Job Description Taking inbound calls. Providing information about services provided by the company. Taking information by the client and after verification, provide them a lowered interest rate on credit card. Updating client records. HYBRID Solutions January 2012 – February 2013 Designation: Graphic Designer Job Description Designing logos, banners, business cards, brochures. Creating User Interface and User Experience (UI/UX) for websites and mobile applications using Adobe Photoshop and Illustrator. Overhauling interfaces of old websites. Editing videos with Adobe Premiere Pro. Computer Related Skills: MS Office (Word, Excel, Powerpoint, Access) Adobe Photoshop, Illustrator and Premiere Pro. HTML, CSS, Wordpress. CRM Softwares Troubleshooting windows OS issues, network/internet issues. Installation of softwares. Computer hardware. Education Completed Bachelors of Software Engineering (BSSE) from UBIT, Karachi University. Completed Intermediate from Govt. National College. Schooling from Little Folks Secondary School. Qualities / Skills Knowledge of Technological Advances. Excellent command over written & spoken English. Computer Hardware & Software expertise. Highly Self Motivated and Self Driven. Ability to handle Multiple Tasks. Ability to maintain highest levels of customer satisfaction and accurate understanding of customer needs to ensure client retention and business referrals. Interests Newspaper reading, staying up to date with Tech News, Seasons, Movies, Football, Traveling, Video games. Personal Date of birth:March 10, 1988. Nationality:Pakistani. Marital status:Single. Health:Excellent. Languages:English, Urdu and Punjabi