Muadh Abdulazeez Olatunji

MUADH ABDULAZEEZ Email- Phone: - Location: lagos lagos Nigeria SUMMARY Empathetic and customer-focused professional with strong experience in client support, product engagement, and sales. Adept at helping customers onboard, resolve issues, and fully understand the value of services. Passionate about open-source technologies and skilled at building long-lasting relationships. Comfortable working across teams to ensure customer satisfaction, retention, and growth. Work Experience Transsion Holdings (Itel, Tecno, Infinix) | Lagos Nigeria Customer Experience Agent Jan.2023 - Jan.2024 Resolved customer complaints, handled repairs, and answered product-related questions. Provided customers with onboarding support for new devices and services. Identified customers who needed extra help and followed up to ensure satisfaction. Documented feedback and reported recurring issues to improve service delivery. Assisted with in-store campaigns and supported the team during product launches. S.A Adewole Communication | Lagos Nigeria Sales Representative Jan.2022 - Dec.2022 Attended to customers in the store and provided guidance on choosing phones and accessories based on their needs and budget. Handled phone repairs and ensured customers were updated on the status of their devices. Kept daily sales records, issued receipts, and maintained inventory accuracy. Helped first-time smartphone users understand device features and setup, ensuring they had a smooth onboarding experience. Built strong relationships with regular customers through consistent, helpful service and follow-up. Worked with the team to organize store displays and engage customers during sales campaigns. Education Lagos State University | Lagos Nigeria Counselling Psychology , Bachelor of Psychology Jan.2021 - Dec.2024 Developed a strong understanding of human behavior, emotional intelligence, and effective communication. Gained skills in active listening, empathy, conflict resolution, and guiding individuals through personal and emotional challenges. Trained to assess needs, build trust, and support others in making informed decisions—skills that translate well into customer engagement, relationship management, and problem-solving roles. Federal College Of Education Special | oyo Nigeria English Language/ Special Education , Diploma in Language Jan.2017 - Dec.2019 Gained strong communication, analytical, and interpersonal skills through the study of language, literature, and inclusive education. Developed the ability to explain complex ideas clearly, adapt communication styles to diverse audiences, and support individuals with varying needs. Built a foundation in empathy, patience, and problem-solving—key skills for engaging, guiding, and assisting others effectively in both educational and professional environments. Skills Onboarding & User Enablement Problem Resolution & Ticket Management Customer Service & Relationship Building CRM & Documentation Tools Presentation & Product Explanation Languages English