Mthokozisi

MTHOKOZISI NTUTHUKO MBHAMALI CONTACT DETAILS Email:-Contact No: - Home Address: R618 Hlabisa Rd. Mhujini, Mtubatuba 3935 SUMMARY Motivated and dynamic young professional with experience in tutoring and management, known for multitasking, leadership, and delivering results efficiently. With a proven ability to communicate effectively, solve problems, and stay organized, I honed these skills as a tutor for matric learners and as the Assistant Manager at Nhlelo Internet Café. Equipped with a Matric Certificate, a Technical Support Skills certificate, and a strong work ethic, I am eager to contribute to your organization’s success by ensuring smooth operations and outstanding performance. I thrive in environments that challenge me to grow and enable me to make a meaningful impact. SKILLS EDUCATION & CERTIFICATION Technical skills: EMTHULASIZWE HIGH SCHOOL • • • Troubleshooting and technical support Microsoft Office Suite (Word, Excel, PowerPoint) Product knowledge and presentation Soft skills • Communication and interpersonal skills • Problem-solving and conflict resolution • Adaptability and flexibility • Active listening and empathy • Goal-oriented and target-driven • Attention to detail and accuracy • Negotiation and closing deals Grade 12 (Bachelor Pass) – 2019 DURBAN UNIVERSITY OF TECHNOLOGY Diploma in Accounting (Incomplete:-) Relevant coursework: Financial Accounting, Business Communication, Economics, management accounting. COURSERA Technical Support Fundamentals PREVIOUS EXPERIENCE ESIQIWINI HIGH SCHOOL 04/2020-11/2023 Tutoring Grade 12 students during mid and final exams. • • • • Provided one-on-one and group tutoring sessions for Grade 12 students in Mathematical Literacy and English. Developed lesson plans and study guides, leading to an average student grade improvement of 15%. Prepared students for mid-year and final exams, ensuring a better understanding of core concepts. Maintained a professional and empathetic approach to student needs. Reference: Miss Mdletshe (-) NHLELO INTERNET CAFÉ 09/2021 – 06/2024 Assistant Manager [Volunteer] • • • • Managed daily operations, including overseeing customer services and technical troubleshooting. Assisted customers with computer-related tasks and ensured smooth internet café operations. Handled inventory, supervised staff schedules, and resolved conflicts. Developed strategies to increase customer retention and satisfaction. Reference: Mr Sibiya (-) LANGUAGES & PROFICIENCY • • • IsiZulu : Fluent English : Fluent Sesotho : Fluent