Mst Musrat Alam

With over 9 years of hands-on experience(Malaysia on-site ) in customer service, business operations, and administrative support, I’ve developed a deep understanding of how strategy, people, and data connect to drive business performance.

I’m now channeling that experience into Data Analytics and Research, upskilling through the Professional Certificate Program in Data Analytics from IIT Roorkee (via Intellipaat) — mastering Excel, SQL, Python, Power BI to turn complex data into clear, actionable insights.

Alongside my studies in Business Administration, I also serve as a Global Mentor for Social and Business English under the UNDP Volunteer Programme, following the British Council curriculum. This experience has strengthened my communication, leadership, and cross-cultural collaboration skills — qualities I bring into every analytics and business project.

I’m passionate about bridging business strategy with data-driven decision-making, helping organizations make smarter, more human choices..