Ms. Shabana

Ms. Shabana Email:-Contact no: - PROFESSIONAL SUMMARY Highly experienced High School Head Mistress and virtual Assistant having 5 years of professional experience working for educational service providers. Active team player, leader, results-oriented, complex problem-solving professional with strong presentation, management, and persuasive skills. CORE EXPERTISE Virtual Assistant | Sales Executive | Problem Solving | Reporting | Marketing |Designing | Content writing |Teacher Trainer TRAINING/WORKSHOPS • • • • • • • • • International Conference of the Society of Pakistan English Language Teachers Workshop on Leadership skills Workshop on Recruiting, Interviewing, and Selecting Employees Workshop on Adolescents’ health Workshop on ORT and Floppy Phonics Workshop on new Syllabus Primary Math Online Courses on Bit Degree Took training from NFTP (National Freelancing Training Program) Virtual Assistant of Toyota Rawal Motors Ltd & MGC Development (Brand Ambassador) PROFESSIONAL EXPERIENCE *Silver Oaks Private Organization Campus Head Mistress / Team Lead of Event Management • • • • • • • • • • • Rawalpindi, Pakistan March 2020– October 2023 Registered with the British Council to ensure a meeting with international standards Creating an academic program for students and training teachers with teaching methodology Working closely and communicating with students’ parents Helping assess students’ needs and development for curricular and extra-curricular tasks Selecting, training, supporting, and assessing staff Guiding staff to help resolve issues with students Using data to track student performance and produce reports Working with external advisors and school governors Collaborating with other teams such as finance to ensure all requirements fulfilled Ensuring the safety of all children in the institution Reviewing core competency of all functions, especially execution, training & oversight, and absorption *MGC Development, Real Estate Social Media Manager     Follower Growth: I boosted our social media following by 60 % in just six months. Engagement Surge: User engagement increased by 55% under my management. Revenue Impact: Innovative campaigns led to $120,000 in additional revenue within a year. Customer Satisfaction: I improved my customer satisfaction rating by 90% through active feedback monitoring. -) *Toyota Rawal Motors Ltd Virtual Assistant -)  Increased efficiency and productivity: Spearheaded process optimization that resulted in a 20% increase in task completion efficiency, reducing operational cost by 15%.  Customer Satisfaction: Maintained a 90 % customer satisfaction rate by providing timely and friendly support and resolving 95% of customer inquiries on the first interaction and priority basis.  Sales Growth Driver: Contributed to 28 % of online mart revenue by executing targeted marketing campaigns and assisting in expanding the product catalog by 30%.  Data Management Expert: Managed and organized over 10,000 product listings with 99.9% accuracy, ensuring seamless inventory control and reducing data entry errors by 90%. ACHIEVEMENTS/AWARDS • • • International ICAT Math Contests high achiever award 2022 My Green Campus Honor Shield Issued by Greenways International (Green Living Association) Best International School Award • • • • Loyalty Award (5 years) Leading by Example Award Recognition of Loyalty for completion of 5 years Exceptional Commitment Award Skills         Virtual Assistant Data Entry Social Media Marketing Content Writing Blog Writing Logo Designing Graphic Designer Sales Executive