Mrs Chloe Pooley

Chloe Pooley 89 Broadway Exeter EX2 9LZ Mob:-- Career Objective A loyal, hard-working, open-minded, solution-based, outgoing, adaptable and self-motivated team player with first-rate communication skills. The preferred position would be where I can meet new challenges to work in a learning development, teaching or copy editing role. Communication: Approachable and customer focused manner Experience cash handling & keeping accounts High standards in customer care, service and sales Focused on problem solving and meeting customers’ needs Adept at communicating with arts festival organisers and public facilitating art events e.g. mural art, workshops Interpersonal Skills: Adept at developing an excellent rapport with customers and colleagues Positive customer focused approach Friendly, calm, enthusiastic key member of a team Additional Skills: Adept at learning new skills Experienced in meeting tight deadlines and working under pressure Works on own initiative and with responsibility Experience in maintaining high hygiene standards High standards in paying attention to detail Energetic approach with high standards Flexible in attitude to work WORK EXPERIENCE: Nov 2016 to present Exeter Community Initiatives Community Builder (p/t) Self-organising role. Responsible for engaging and listening to people, by utilising excellent communication and interpersonal skills to reach out to local residents. Experience of developing and working with groups. Encouraging and facilitating individuals within the community to become more engaged with their neighbourhood, so they become more resilient and to help create community cohesion in St Thomas, learn new skills and effect positive change through resident-led activities. May 2006 to March 2020 Globe English Centre English Teacher (closed due to Covid 19 travel restrictions) Teaching English language to adults and teenagers in Exeter. Responsible for designing syllabus to deliver short courses, 1;1, general and conversational English. Responsible for preparing, developing, adapting and creating teaching materials to support courses. Creating a teaching and learning environment that encourages and stimulates learning English. Responsible for ensuring students have an excellent experience whilst learning English in Devon and the UK. Liaising with attractions, transport and group leaders to provide excellent excursions around the South West of England. Sept 2016 to January 2017 Project Coordinator ‘Waste Not Want Not Project’ St Sidwells Centre Liaising with volunteers, local food vendors/growers to procure surplus food donations, organising and promoting cooking courses to bring people together, reduce isolation, wiser access to centre, learn new skills. Sitel Nov 2014 to Feb 2015 (Temp role) Customer services Agent New Look Campaign Call handling job. Responsible for answering and assisting with customer enquiries. Liaising with internal departments, customers and courier firms as necessary. Problem solving and communication role, to assist customers via ‘phone. Nov 2013 to Nov 2014 Vision UK/ Sainthill House Residential Activities Co-ordinator Organising events and providers to bring fun, therapeutic and interesting activities to the residential home of people aged 40+. Day trips, acquiring & organising volunteers, art and cooking activities, ITC, admin, report writing, creation of presentational material for web publication, numeracy, petty cash, accounts, planning, customer/ family/staff liaison, liaising with health care and entertainment providers, fundraising events, liaising with families and healthcare professionals, communicating key information to colleagues to ensure a lovely, fulfilling home-from-home environment. Next Retail Dec 2011 to March 2014 (p/t) Sales consultant Responsible for customer service, sales, cash handling, attending fitting room, advising customers, packing and sorting new deliveries of stock. Role includes handling phone, retail, stock and customer enquiries, and replenishment of new stock. Also display, tidying and ordering of products with a high level of customer service, excellent self-presentation, professional and polite conduct with customers. June 2006 to July 2013 Exeter College Associate Lecturer Responsible fort delivering education in post-compulsory Further Education to learners of English. Facilitating learning to ensure learners can develop their skills in the following key areas: speaking and listening, reading and writing in English so that learners achieve relevant qualifications. Responsible for diagnostic tests and retention of learners. Utilizing the ability to be methodical, hard- working and extremely organised in role. October 2008 to September 2010 Meaningful Occupations Project English Tutor Responsible for delivering and designing scheme of work. Responsible for working with closely with the project manager and other colleagues responsible for sound recording, music, acting etc. to engage ‘hard to reach ‘adult learners in the process of creative story writing - reading, imaginative writing and literacy to produce original children’s stories to be recorded on audio CD for blind / partially sighted children. Additionally -designing and delivering a short course in presentation skills for young adults, to enable them to deliver talks in schools about homelessness prevention. Building a good rapport with service users with homelessness and/ or probation and /or substance issues to build a strong group relationship to widen participation within the local community. Voluntary Roles: August 2014 to present St Thomas Community Festival Meeting monthly to organise annual festival, publicity events, liaising with local businesses and groups, coordinating art workshop at festival March 2015 to 11/18 St Sidwells Community Centre Trustee Meeting quarterly to steer smooth governance of St Sidwells Community Centre, discussing and acting on Centre Manager’s report Devon Gapevine/ Olive Tree Project Jan- Volunteer English Teacher Responsible for teaching English language to adults in Exeter. Designing syllabus to deliver short courses, 1;1,general and conversational English Education:- University of Plymouth Msc Psychology p/t 2015-16 ERADE British Sign Language Level 1 and 2 2005/06-University of Plymouth Certificate in Education (Level 4, Literacy, postgraduate course) 1998 - Coventry Technical College TESOL Certificate 1993 - 1997 De Monfort University BA HONOURS 2:2 Media Studies 1991 – 1993 Archway Sixth Form A’Levels Art, English Literature, Theatre Studies 1986 – 1991 Deer Park School 2002/3-Health and safety, media/publicity, Networking, Epilepsy training, working with people with learning difficulties certificate, Prevent training, Lone Working, Children at Risk & safeguarding, Adults at risk, ABCD Training Personal Details Date of birth: 10 January 1975 Interests: Swimming, cooking, art, cinema, yoga, reading Health: excellent, non-smoker. References available on request.