Mrityunjay Singh

MRITYUNJAY SINGH Email :-_________________________________________________________________________ Freelance Career Synopsys: Started my freelance career to expand my horizon beyond my regular job. Offering my professional Project management/Six sigma expertise on hourly/part time/full time basis. Regular Professional Career Synopsys: Experienced professional having Lean Manager and Black belt six sigma certification. Hold project lead certification. Skilled on DMAIC, Lean and project management. Implemented due diligence to conduct in-depth analysis including data collection. Facilitated Lean, Kaizen and improvement sessions. Lead (Process Excellence) 2021August – till now Tag India Pvt Ltd.  Assisted in recovering $120000 of backlogged Purchase orders from client.  Creating external client facing monthly governance report for internal client.  Created training material and trained 64 QC resources on lean concepts, QC tools.  Reduced delays and last-minute frenzy by creating a template for CTQ client requirements.  Reduced CoPQ by 24%  Reduced process variance by 8% running MSA.  Improved KRA/KPI by 5.14% benchmarking Assistant Manager (Business Excellence) 2019 Nov – April 2021 Deluxe Entertainment Services India Pvt Ltd.  Drawing data collection plan for TMS activity, coordination and baselining.  Create productivity and quality scorecards for the departments.  Creating monthly governance report with internal error details.  Reviewing Ops presentations, suggesting changes if required.  Leading internal Quality process (TEAR), implementing correctives and preventives.  Creating on-time report for the deliverables, sharing with the departments for true late deliveries reasons and information of extensions availed.  Creating subtitling Scorecard with 3rd party error details. Partnership Business Mar 2018– Nov 2019 Managed a shop and central kitchen accounts which supplies to the shops. Managing the shop includes – staffing requirements, in time supplies, daily accounts and other day to day activities. Managing central kitchen accounts includes – ordering supplies, managing vendors, vendor payments and billing records for other shops. Business analyst (Senior Process Executive) 2014 – Mar 2018 Corelogic-Cognizant  Set strategy for Six Sigma project implementation.  Lead process improvement Six Sigma Green Belt projects and mentor Yellow Belt projects and Lean projects in the business area  Provide active support as a team member in high impact Black Belt Projects  Monitor and track the SLAs of the assigned client and highlight the risks (if any)  Conduct End-to-End VSMs workshop to identify opportunity for improvements.  Conduct various Analysis – Base lining/Defectives Analysis for Transition and existing projects.  Drive Kaizen Events across the business area  Maintain process excellence communication channels and develop process improvement/ excellence capabilities within the business area.  Create framework to diagnose gaps, develop improvement roadmap, manage improvement initiatives and sustain customer value creation.  Train & Coach Quality Representatives  Identify Automation opportunities  Conduct RCA’s and implement CAPA for the processes and sub-processes below LSL and monitor the improvements.  Understand customer requirements and design the QMS Procedures, Process Maps and templates for Service Management Function with less iteration. SIGNIFICANT ACHIEVEMENTS  Accuracy percentage improved of client process from 64% to 82% using DMAIC.  Lead development of single user interface where information is sourced from multiple sources using Agile Scrum methodology to achieve annual saving of $144000. Reduced (15% approx) fresh task opening on the same issue. Streamlined the process. Quality Analyst (Senior Process Executive) 2010 – 2014 Corelogic-Cognizant  Monitored operations that affect quality; assure the reliability and consistency of quality by auditing process and final output  Attended client calls on process related issues, bottlenecks, change in procedures, updates etc  Coordinated with the client (both on emails and calls) on process related issues & clarifications  Provide training that prepares associates to meet their Quality Assurance Scores  Have led the team in the absence of Team lead  SOP (Standard operating procedures) development and update in agreement with all stakeholders. Claims Analyst 2008 – 2010 Aviva Global Services - WNS Solely responsible for managing personal injury claims. Handling the various aspects of the claim to mitigate loses/expenses to the minimum. Final authority to decide whether the claim needs to be dealt or needs to be challenged. Enquiry with the solicitors in regard to, heads of claims. Reserving claim for the financials. Communication with broker/customer, to gather the details of the circumstance and progress investigation. Delegating the hire and arranging hire on need basis. Follow ups on the information and investigation instructions. Decision on liability and fraud marking. Nominating medical experts for the medical examination. Evaluating the injuries and quantum negotiations. SIGNIFICANT ACHIEVEMENTS Litigation Control: Overseeing all the claims where a potential threat to litigate has been received, taking immediate decisions to avoid litigation. Reduced the average 16-18 litigation/per month to 3-5 per month. Settlements: Drive the settlements figure to meet the SLA (15% of the total outstanding claims) Recovery: Drive the recovery target to meet the SLA (variable figure ranges from GBP5000 – GBP9000) Customer Service representative HSBC (HDPI Bannerghatta rd.)2004 – 2007  Regular activity was to be dealing with inbound calls for customer service of HSBC (UK) bank customers.  Have carried out best practice session for mortgage sales in CTS. Deputized the AMO and have managed daily briefing and absence. Have volunteered to audit the team’s work to reduce error. EARLY CAREER SUMMARY Customer service executive (C-Cubed solutions pvt ltd- ACADEMIC QUALIFICATION B.Pharm PERSONAL Interests and Pastimes: Listening to music. Born: 30th September 1978. Marital Status: Married. References available on request. _________________________________________________________________________