MPHO MAHLABA
Johannesburg, South Africa 2000 |- |-
Summary
Detail-oriented and organized Administrative and Operations Specialist with 10+ years of experience in logistics,
procurement, office administration, and customer service. Proven ability to streamline operations, manage inventory and
procurement, coordinate events, and provide high-level support to cross-functional teams. Known for building strong
stakeholder relationships, applying sound judgment, and delivering results in fast-paced environments.
Skills
Microsoft Office
Customer Service & Stakeholder
Excellent Communication Skills
Adaptability & self-management
Teamwork & collaboration
Problem-solving
Creative thinking
Problem resolution
Experience
Central Operations Hub Admin and Logistics
03/2024 to 04/2025
Columba Leadership Trust
Rosebank, Johannesburg
Support Role:
Supported Central Operations Hub Manager, team, and upper management across provinces.
Managed administrative, finance, car hire, travel, and accommodation bookings for place-based team members.
Conducted quality checks on resources like projectors, printers, and laptops for Central Operations Hub Team
and place-based operations.
Academy Stock Management:
Managed inventory levels to maintain adequate stock.
Submitted monthly academy stock reconciliation to Finance and the Team Leader.
Academy Support:
Managed and packed academy resources for all events and operations.
Organized and uploaded academy documentation and visual assets to SharePoint.
Finance:
Reconciled and processed weekly quotations and invoices.
Prepared, checked and submitted the team advance requests, expense claims, recons for payment on weekly
basis.
Submitted credit card reconciliations to the Finance division monthly.
Controlled staff debtors, ensured all relevant documentation is submitted with the reconciliation to the Finance
division.
Updated the asset register annually
Oversaw comprehensive financial management processes.
Logged flights, accommodation, car hire, and Uber receipts on SharePoint weekly.
Data Capturing:
Captured evaluation forms for events (e.g., VCE, PCOP) onto the database.
Ensured document control and data quality before submitting to the M&E division.
Managed M&E forms stock levels.
Submitted all the necessary schools documentation for pre-engagements and post-engagements to M&E.
Confirmed matric results from existing lists as needed.
Freelancers:
Collaborated with the Central Operations Hub Manager to allocate Freelancers for various school projects and
engagements.
Ensured Freelancers invoices are approved by the Central Operations Hub Manager before submitting to the
Finance division.
Logistics:
Assisted the Central Operations Hub Manager with venue bookings for various events and academies, including
venue confirmation, catering, materials, and transportation.
Organized flights, accommodation, and car hire bookings for team members, in line with organizational protocols.
Arranged transportation for Faculty, Freelancers and learners for events and engagements.
Procurement:
Facilitated acquisition of academy resources such as office equipment and transportation.
Traveling:
Traveled to the Residency every second month for stock count and replenish stock where necessary.
Buyer
06/2023 to 12/2023
OCD Systems
Linbro Park, Johannesburg
Relationship Management
Developed and maintained strong relationships with vendors, subcontractors, and suppliers.
Negotiated with suppliers to secure the best pricing and terms.
Attended vendor meetings to discuss performance and improvement opportunities.
Order Processing and Inventory Management
Processed requisitions and updated management on the status of orders.
Utilized Unleashed to streamline purchase order and inventory reporting.
Managed inventory, including current stock and new deliveries.
Tracked and scheduled all materials, equipment, and personnel purchase orders.
Inventory Control
Updated inventory levels and ensured stock is maintained at appropriate levels on CRM.
Developed and implemented inventory control procedures.
Tracked inventory levels and managed claims and losses via CRM.
Coordination and Logistics
Arranged transportation of goods and tracked orders to ensure timely delivery.
Coordinated with the inventory team, management, and stockroom personnel as required.
Liaised with Architects and Engineers to discuss and analyze material and equipment needs for each project.
Budget and Performance Tracking
Tracked and reported budgets monthly, including budget variance and actual expenses.
Promoted ongoing enhancement in competitive bidding methods.
Developed cost control plans and document policies and procedures.
Process Improvement
Improved operations through process enhancements and efficiency initiatives.
Developed and implemented systems to monitor vendor performance.
Coordinated with staff, operations personnel, and vendors to ensure availability of materials, equipment, and
services.
Business Development Representative
12/2020 to 03/2023
Black Umbrellas - Head Office
Sandton, Johannesburg
Fundraising and Donor Engagement
Organized fundraising campaigns, such as individual giving, Gala dinners, Golf events.
Developed and implemented email campaigns to attract new leads.
Provided timely information to prospective donors, boosting chances of contributions.
Conducted comprehensive negotiations with prospective donors to finalize donation commitments.
Client Acquisition and Relationship Management
Identified and sourced new clients, created a pipeline for new business opportunities.
Compiled lists of potential leads to contact with information.
Conducted cold calls and connected with prospective customers or clients.
Scheduled meetings with decision-makers to enhance market positioning.
Campaign Management and Strategy
Managed and actioned ongoing campaigns and strategic decisions throughout the prospect base.
Brought in new business in alignment with weekly, monthly, quarterly, and annual targets.
Participated in continuous improvement initiatives by generating suggestions and engaging in problem-solving
activities to enhance teamwork.
Research and Development
Researched and compiled data from various sources to support strategic decision-making.
Learned and applyed new skills to daily tasks to improve efficiency and productivity.
Front Office Administrator
06/2015 to 11/2020
Black Umbrellas
Hatfield, Pretoria
Reception and Visitor Management
Handled incoming calls and managed switchboard operations efficiently.
Greeted clients, visitors, and staff with professionalism and courtesy.
Administrative Support
Managed the diary of the Incubator Management and scheduled meetings.
Prepared supplier quotations, invoices, and payment requisitions.
Facilitated management in acquiring quotations for authorized purchases.
Assisted with administrative tasks such as filing, data entry, and prepared documents or reports for meetings.
Monitored and ordered office supplies in collaboration with the facilities or the team.
Communication and Reporting
Compiled monthly reports and correspondence, maintaining high standards of accuracy.
Managed communications and financial processing to enhance operational support.
Events Management
Planned and organized events, including birthdays, staff socials, Yearend events, and clients annual awards
ceremony and ensured all logistics, venues,and catering are managed effectively.
Office Management
Monitored the functionality of all office equipment, furniture, supplies, and repairs to maintain a productive work
environment.
Managed the PABX, internet, desktops connection, server room, printers, telephones, and vehicle bookings.
Coordinated conference room bookings and ensured meeting spaces are prepared and well-equipped for use.
Security and Compliance
Adhered to security protocols, managed visitor logs, issued access badges, and monitored building entry
procedures.
Handled mail and deliveries, including sorting, distributing, and scheduling courier pickups as needed.
Support for Upper Management
Assisted upper management by coordinating staff and general meetings, taking minutes, capturing and
distributing accordingly.
Produced high-quality administrative reports, spreadsheets, and presentations on monthly basis.
Generated monthly reports regarding office expenses and budget allocations.
Receptionist
04/2012 to 04/2013
Shanduka Black Umbrellas
Rivonia, Johannesburg
Reception and Visitor Management
Created a warm and inviting atmosphere for all guests.
Managed incoming calls and switchboard.
Maintained a clean and organized reception area that reflected the company's commitment to high standards.
Meeting and Event Coordination
Recorded meeting minutes with precision and clarity.
Organized preparation of conference facilities and amenities.
Administrative Support
Facilitated procurement processes by obtaining necessary quotes.
Compiled administrative reports, rental statements, and communication usage for billing.
Maintained an efficient record-keeping system for both digital and paper files.
Client Engagement and Support
Organized weekly orientation sessions for prospective applicants.
Facilitated acquisition of new client applications following company guidelines.
Collaborated with Finance Manager to prepare monthly balance sheets.
Handled financial workbooks for clients when Finance Manager was unavailable.
Sales Consultant/Till Operator
01/2010 to 12/2013
Young Designers Emporium
Rosebank, Johannesburg
Sales and Customer Engagement
Increased sales by cultivating long-term customer relationships.
Acted as primary contact for clients, maintaining a welcoming and supportive customer service environment.
Communicated with customers daily to address inquiries and deliver information promptly.
Operations Management
Operated the till and managed switchboard functions efficiently.
Conducted daily banking and cash-ups, ensured accurate financial reporting.
Performed weekly stocktaking to maintain accurate inventory levels and reported discrepancies.
Administration and Reporting
Executed effective management of sales-related administrative duties, ensuring accurate data capture and
reconciliation of refunds, voids, discounts, and overrides.
Recorded stock returns, movements, and damages to ensure precise inventory tracking.
Produced reports and analyzed data to identify trends and opportunities for improvement.
Supplier Negotiation and Merchandising
Negotiated prices with potential suppliers and closed sales effectively.
Merchandised products in alignment with store standards and procedures.
Market Monitoring
Tracked market trends, competitor activities, and product innovations to maintain competitiveness.
Implemented strategies to boost sales and drive business improvement.
Education and Training
Project Management Skills
P.M Ideas
10/2024
Johannesburg
Office Administration
IIE Rosebank College
01/2020
Pretoria
Microsoft Project
Executrain
05/2019
Johannesburg
Microsoft Excel
Executrain
04/2019
Johannesburg
Customer Service Skills Workshop
Executrain
03/2019
Johannesburg
Call Centre:Inbound-Outbound
Crystal Careers
04/2013
Johannesburg
Electrical Engineering:N5
Majuba TVET College
11/2009
Newcastle
Electrical Engineering:N3-N4
Mnambithi TVET College
11/2008
Ladysmith
Matric
Mosiuoa Lekota Technical School
12/2007
Free State
References
Nthonyana Kitsa,-,-Thokozile Sikhosana,-/-,-Jocelyn Freed,-,-
Personal Information
Date of Birth: 05/07/90
Nationality: South African
Driving License: C1
Languages
Sotho: First Language
English:
Proficient
C2
Zulu:
Advanced
C1
