Mpho

Mpho Motsoeneng Benoni 1501 |-- Enthusiastic Human Resources Graduate eager to contribute to team success through hard work, attention to detail and excellent organizational and administration skills. Clear understanding of human resources functions and employment relations and training .Motivated to learn, grow and excel in the human resources industry. EXPERIENCE Labour Relations Assistant Jan 2018 - Jun 2019 Thabo Mofutsanyana District Municipality , Phuthaditjhaba Improved team morale by resolving workplace inquiries on new hire initiatives and employee workforce matters. Provided guidance in the drafting of policies, legislation and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances. Enforced discipline and resolved complex employee issues that affected management and business decisions. Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes. Assisted in the process and proceedings of CCMA enquiries. Achieved favourable company outcomes with labour union negotiations by using successful collective bargaining strategies and CCMA enquires. Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes. Managed the professionalism of employees, overseeing hiring, training, and professional growth of employees. Identified issues, analyzed information and provided solutions to problems. Human Resources Intern Jan 2016 - Dec 2017 Tshwane University of Technology, Pretoria Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and documentation. Assisted the HR Manager with recruitment by scheduling phone screens, on-site interviews, verification and planning recruitment related events. Prepared monthly, weekly and daily logs using MS Office Suite. Assisted with Payroll. Assisted the HR manager with developing contracts of employment and submitting performance appraisals and compensation reports with status updates and improvement recommendations. Report legislation, policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management. Supported efforts to optimize employee engagement, diversity and inclusion to enhance performance management and retention. Maintained work structure by updating job requirements and job descriptions for all positions. Improved office efficiency by effectively managing, documentation, internal communications and correspondence. Customer Service Consultant Dec 2012 - Jan 2015 Woolworths, Phuthaditjhaba Assisted customers with setting appointments, retail shipping and follow-up order requests. Provided primary customer support to internal and external customers in fast-paced environment. Provided information to customers regarding claims, charge accounts, loyalty program and helped activate new accounts. Cultivated customer loyalty, promoted repeat customers and improved sales. Answered customer telephone calls promptly to avoid on-hold wait times. Educated customers on promotions to enhance sales and assisted with administration through MS Office. Leveraged sales expertise to promote products and capitalized on upsell opportunities. EDUCATION Bachelor of Technology (B.Tech.) - Labour Relations Management Jan 2016 - Dec 2017 Tshwane University of Technology , Pretoria National Diploma - Human Resources Management Jan 2013 - Dec 2017 Tshwane University of Technology , Pretoria SKILLS Expert in: IR practices, Recruitment, Verbal and Written Communication skills, Microsoft office Intermediate in: Succession Planning, Problem Solving skills.