VIVIAN NKECHI MOZIE-
Ready To Work Remotely
linkedin.com/in/mozie-vivian-a-
Profile
Results-driven professional with 4 years of experience in administrative support, sales management, customer
service, and virtual assistance. Skilled in managing office operations, supporting executives, and streamlining
processes to improve efficiency. Strong background in driving sales growth, building client relationships, and
providing excellent customer service across different industries. Experienced in using CRM systems including
Zendesk, HubSpot, and Zoho, to manage remote teams, coordinate projects, and ensure timely delivery of
results. Recognized for strong communication, problem-solving, and organizational skills, with the ability to
adapt quickly and perform effectively in remote environment.
Professional Experience
ADMINISTRATIVE SUPPORT OFFICER, CORNERSTONE COMMUNITY SERVICE
-Enhanced communication flow between clients, families and staff improving
overall satisfaction.
-Improved compliance rate by ensuring 100% of staff certifications and NDIS
documentation were up to date.
-Streamlined record-keeping by digitizing files, improving data accuracy 30%.
-Facilitated seamless virtual meetings, staff trainings and client consultations via
Zoom, Microsoft Teams and Google Meet, enhancing collaboration across remote
teams.
SALES MANAGER, VELORA HOME
-Delivered excellent customer service that led to a 15% increase in client retention.
-Built and maintained client relationships virtually (Video calls, CRM, chat and
Email).
-Successfully trained and managed a remote team of 10+ Sales Reps across different
time zones.
-Consistently exceeded monthly sales targets by an average of 20%.
CUSTOMER SERVICE REPRESENTATIVE, NOVACARE SERVICES
-Resolved 80% of customer inquiries on first contact, reducing escalations and
improving efficiency.
-Assisted in onboarding 300+ new customers remotely, ensuring smooth adoption
of product and services.
-Recognized as a Top Performer for 3 consecutive months for exceeding KPIs in
response time and quality.
-Increased customer retention by implementing personalized follow-ups, which
reduced cancellations.
-Worked well with global teams in different time zones to provide 24/7 support.
VIRTUAL ADMINISTRATIVE ASSISTANT, BLUEHAVEN GROUP
-Supported executives across 3 time zones, ensuring smooth operations with no
missed deadlines.
-Kept records and data entry highly accurate with minimal errors.
2024 – 2025
Australia (REMOTE)
2023 – 2024
REMOTE
2022 – 2023
REMOTE
2021 – 2022
REMOTE
-Reduced response time to client inquiries by 25% through structured email and
task tracking.
-Managed remote projects and delivered all reports on time.
Education
B.sc in ZOOLOGY, NNAMDI AZIKIWE UNIVERSITY
2021
Core Competencies
Administrative Support and Coordination
Client and Customer Support
Sales and Business Development
Customer Relationship Management
Data and Document Management
Remote Office and Project Management
Administrative and Organizational Support
Proficient in Microsoft Office Suite (Word ,Excel,
Outlook)
CRM Tools (Hubspot, Zoho, Zendesk)
Certifications and Training
Support Coordination
[NDS, 2025]
Dealing with Complaints and
Difficult Customers
[NDS, 2025]
Managing Stress and Building
Resilience
[NDS, 2025]
Effective Communication Skills
[Etrainu, 2025]
