Vivian Mozie Nkechi
Ready To Work Remotely.
PROFESSIONAL SUMMARY
Results-driven professional with over 5 years of progressive experience in customer service, sales,
virtual assistance and administrative support. Proven ability to lead customer support teams, improve
client satisfaction, and drive sales growth. Skilled in streamlining operations, managing client
relations, and supporting organizational efficiency. Also contributed as an Administrative Support
Officer at Cornerstone Community Services (Australia), with a strong foundation in handling client
documentation, coordinating schedules, and providing high-level support services.
CORE SKILLS
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Customer Service & Client Relationship Management
Leadership & Team Management
Sales Strategy & Business Development
Customer Support Operations
Administrative Support & Office Coordination
Conflict Resolution & Problem Solving
Process Improvement & Documentation Management
CRM Systems, MS Office Suite, Virtual Admin Tools
PROFESSIONAL EXPERIENCE
Cornerstone Community Services – Australia
Administrative Support Officer | Feb 2025 – Sep 2025
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Provide high-level administrative and clerical support, ensuring smooth day-to-day
operations.
Maintain accurate records, manage client documentation, and support compliance
requirements.
Coordinate schedules, meetings, and communications for internal teams.
Assist in customer service delivery by handling inquiries and supporting client-facing staff.
Virtual Administrative Assistant (Remote)
Call Expert / Contract Roles | Sep 2023 – Dec 2024
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Supported multiple businesses remotely with administrative and customer service tasks.
Managed calendars, emails, and client communications to enhance efficiency.
Provided virtual support for sales outreach and lead follow-up.
Handled data entry, reporting, and online file management.
Sales Manager
Teem LLC| June 2021 – Aug 2023
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Led sales initiatives that boosted customer acquisition and retention.
Developed and executed sales strategies, achieving consistent revenue growth.
Trained and managed a team of sales representatives, ensuring KPIs were met.
Built strong customer relationships through consultative selling and after-sales support.
Customer Service Representative
Qwerty Software |April 2019 – May 2021
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Delivered frontline support, resolving complex customer inquiries with
professionalism and empathy.
Consistently exceeded performance targets for response time, customer satisfaction,
and issue resolution.
Trained and mentored new hires, contributing to improved team ramp-up speed and
performance.
Identified recurring issues and recommended solutions, influencing product
improvements and service enhancements.
EDUCATION
NNAMDI AZIKIWE UNIVERSITY
BSC Zoology
2021
PROFESSIONAL DEVELOPMENT & CERTIFICATIONS
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Support Coordinator – NDS, 2025
Dealing with Complaints & Difficult Customers – NDS, 2025
Managing Stress & Building Resilience – NDS, 2025
Effective Communication Skills – E trainu, 2025
