BASIRAT MOYOSORE ISHOLA
Lagos, Nigeria-/LinkedInID: https://www.linkedin.com/in/moyosoreishola
https://isholamoyosore83.wixsite.com/moyosore-ishola
SUMMARY
● Certified Salesforce Administrator with a strong customer support background.
● Passionate about continuous learning and growth within the Salesforce ecosystem.
● Committed to expanding expertise in Salesforce while contributing to organizational
success through a customer-centric approach.
EDUCATION
Trailhead- August 2023- March 2024
Salesforce Administration
ALX Africa- May 2023- August 2023
Foundation in Tech
African Leadership Group - July 2023- August 2023
Virtual Assistant
Federal University of Agriculture, Abeokuta December 2013- March 2018
B.Sc, Banking and Finance
WORK EXPERIENCE
Customer support Associate: October 2022- Till date
Provest Financing Limited- Lagos, Nigeria
● Managed high volumes of incoming phone calls and chats efficiently ensuring customer
satisfaction.
● Built and maintained enduring customer relationships through open communication.
● Effectively resolved customer complaints by escalating them to relevant departments for
resolution.
Telesales Agent: January 2022- July 2022
BlueRidge Microfinance Bank- Lagos, Nigeria
● Actively sourced sales leads and provided essential information to clients.
● Managed client requests and ensured they are efficiently processed.
● Assisted clients in overcoming challenges related to app access
Loan Recovery Officer: April 2021 – December 2021
BlueRidge Microfinance Bank – Lagos, Nigeria
● Proactively communicated with clients to manage loan statuses and prevent penalties.
● Persuaded clients to make early payments to avoid penalty charges.
●
Addressed and resolved challenges faced by clients during the loan repayment process.
Customer Service Officer: August 2019- October 2019 JK Michaels – Lagos, Nigeria
● Handled high volumes of incoming phone calls and managed customers complaints
effectively.
● Strictly adhered to communication procedures and guidelines.
● Managed customer complaints, delivering suitable solutions and alternatives promptly
and ensuring their resolution through follow-up.
● Offered precise, valid, and comprehensive information using appropriate methods and
tools.
VOLUNTEER ACTIVITIES
Home Economics Teacher: July 2018 - June 2019 Ubeta Community School, Rivers,
Nigeria
● Instructed students on essential subjects, including kitchen hygiene, child care,
and family dynamics.
● Contributed towards ensuring discipline is imbibed on students
SKILLS
Salesforce Lightning Experience
Salesforce Reports and Dashboards
Google Workspace
Minutes Taking.
Interpersonal skills
Prioritization
Salesforce Data Management
Salesforce Automation
Travel Itineraries
Communication skills
Problem solving
Team work
CERTIFICATIONS
Salesforce Administrator Certificate of Completion- ALX Africa ( April 2024)
Salesforce Certified Administrator- Salesforce (March 2024)
Salesforce Certified Associate- Salesforce (October 2023)
Virtual Assistant- ALX Africa (October 2022)
Introduction to Project Management- AIGE (August 2019)
INTERESTS
Customers Care and Salesforce Administration
LANGUAGES
Yoruba-Native
English- Professional
