Moyosore Adejuyigbe

I am a results-driven Customer Support and Operations professional with experience supporting clients and managing daily operations within a technology-enabled service environment. I bring a strong customer-first mindset combined with operational discipline, enabling me to deliver reliable support, maintain efficient workflows, and contribute to positive customer outcomes in distributed and remote work settings.

In my role at a GPS tracking organization, I supported end-to-end service operations by coordinating support requests, scheduling technical teams, and ensuring timely resolution of issues. I worked cross-functionally with engineers, management, and clients, often serving as the primary point of communication to ensure clarity, alignment, and continuity of service. By prioritizing requests based on urgency and resource availability, I helped improve response times and service reliability.

Customer support and success were core aspects of my responsibilities. I assisted clients with troubleshooting technical issues, system usage, and performance concerns, ensuring platforms functioned as expected. I also supported client onboarding, including account setup, system configuration, and mobile or web application access. Through clear written and verbal communication, consistent follow-ups, and structured problem-solving, I contributed to strong client relationships and improved customer satisfaction across diverse user groups.

From an operations perspective, I maintained accurate operational data, including inventory records and budget tracking, to support efficient resource management and service continuity. I worked with internal systems for reporting, tracking, and account administration, ensuring data accuracy, process consistency, and adherence to internal standards. I also provided regular updates and documentation to support transparency and collaboration across teams.

As I gained deeper insight into daily operations, I identified recurring challenges and contributed process improvements that enhanced efficiency, coordination, and service quality. I am comfortable working independently in remote environments, managing multiple priorities, and adapting quickly to changing requirements while maintaining high service standards.

I bring a balanced combination of customer support expertise, operational coordination, and strong communication skills, making me well-suited for international and remote Customer Support, Customer Success, and Operations roles.