MOYINOLUWA AKINLALU
Nigeria • - •- Linkedin
• Portfolio
CUSTOMER SERVICE REPRESENTATIVE
SUMMARY
An entry-level customer service representative with experience in managing customer service inquiries,
and identifying and assessing customer needs. Skilled in effective communication, time management, and
problem-solving. I am keen on achieving success and company growth.
CORE SKILL
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Communication
Attention to detail
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Problem-solving
Time management
Effective listening
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Confidentiality
Adaptability
Organization
PROFESSIONAL EXPERIENCE
Vsavvy Academy, Lagos, Nigeria
May 2024-June 2024
Customer Service Representative Intern
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Managed students' accounts, delivered technical support, and resolved students' complaints.
Handled 30 phone calls per day thereby enhancing customer satisfaction by 40%.
Addressed and resolved 90% of student's complaints resulting in a 30% decrease in escalated
issues
Fountain HMO, Lagos, Nigeria.
October 2023- May 2024
Customer Service Representative
● Assisted in decreasing customer service response times by 25% using process optimization skills.
● Managed high-volume calls, email inquiries, and technical support cases while doubling customer
satisfaction scores.
● Assisted existing and potential clients resulting in a 45% increase in our customer base.
EDUCATION
Ladoke Akintola University of Technology, Oyo, Nigeria
Physiology, Grade (2nd class)
Masters in Business Administration (in view)
Procurement and supply chain management
CERTIFICATIONS & OTHER
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English (Native)
VSavvy Academy (Virtual Assistant)
Customer Service Foundations (Linkedin Learning)
Problem-Solving and Troubleshooting (Linkedin Learning)
April-
