Moyinoluwa Adegbaju

MOYINOLUWA PRAISE ADEGBAJU ACCRA, GHANA Phone: - | Email:-| Linkedln/MoyinoluwaPraiseAdegbaju CAREER SUMMARY Results-driven customer onboarding expert with a proven track record of driving growth, improving satisfaction, and building strong relationships. Skilled in digital onboarding, complaint resolution, and customer success strategy. Collaborative team player with strong administrative skills and a focus on compliance with organization policy. SKILLS Soft Skills: Communication | Attention to detail | Teamwork | Self-motivation | Problem-solving | Digital Literacy | Creativity | Accuracy Interpersonal skills | Organizational skills | Calendar Management | Data Entry | Project Management Customer Skills: Customer Relationship Management | Customer Success Management | Customer Lifecycle Management | Customer Onboarding and Success Planning | Collaboration and Customer Engagement | Knowledge Management and Customer Insights | Customer Documentation and Contract Management | Customer Data Analysis and Health Scoring | Customer Behavior and Performance Tracking | Customer Presentations and Reporting | Customer Conflict Resolution | Customer Onboarding and Success Planning Customer Scheduling and Follow-ups | Customer Education and Support | Customer Communication and Notification |Customer Information Management Tools: Zoho | Google Workplace | Evernote | Microsoft Word | Microsoft Excel | Google Analytics | PowerPoint | Salesforce | HubSpot Freshdesk | Zendesk EXPERIENCE OmniBSIC Bank, Accra, Ghana June 2023 - Present Customer Life Cycle Officer,  Onboard customers onto digital platforms, including online banking and mobile apps, to increase digital adoption and improve customer convenience.  Manage and resolve customer complaints and issues in a timely and efficient manner, ensuring prompt follow-up and resolution.  Develop and implement effective onboarding strategies to welcome new customers, expand customer base, and drive business growth.  Collaborate with internal teams, including sales, marketing, and product development, to enhance customer experience, improve customer journey, and identify opportunities for growth. Implement comprehensive customer success strategies to increase customer engagement, loyalty, and retention.  Build and maintain strong, personalized relationships with customers to drive loyalty, retention, and advocacy.  Identify and address customer pain points, gathering feedback and insights to improve overall customer experience and inform business decisions.  Maintain accurate, up-to-date records and ensure compliance with banking regulations, industry standards, and internal policies. Current Achievements:   Successfully onboarded 200+ new customers, resulting in a 25% increase in customer base. Improved customer satisfaction ratings from 4.0 to 4.5, resulting to 12.5% increase, through effective issue resolution and process. Ecobank Ghana Limited, (Spintex Branch) Accra, Ghana June 2019 - August 2019 Shop Floor Executive,  Successfully onboarded customers onto the Ecobank mobile app, resulting in a 5% increase in digital banking adoption.  Opened 100+ express accounts for customers, waiving traditional savings account requirements, and contributed to a 5% rise in new account openings.  Conducted 60+ merchant visits to resolve customer issues and promote Ecobank Pay achieving 35% in transactions volume.  Responded to customer inquiries, resolving 95% of issues on the first contact.  Ensured seamless account opening processes, resulting in a 20% reduction in account opening time.  Demonstrated strong administrative skills, maintaining organized files, accurate records and ensuring compliance with banking regulations. EDUCATION Landmark, University, Kwara, Nigeria Bachelor of Science (B.SC) in Business Administration 2021 TRAINING AND CERTIFICATION Customer Success U, Customer Success Fundamental National Banking College, Mastering Difficult Conversations Certification Edge, Agile and Scrum Master Class National Youth Service Corps Jobberman, Soft Skills Nigeria Institute of Management LANGUAGE PROFICIENCY Ability to speak and write in English Language. -