Moussa Doumbia

Moussa Doumbia PERSONAL INFO Email:-| Phone: - | Address: Belgradzka 04, 02-796 Warsaw | LinkedIn: linkedin.com/in/moussa-doumbia- I bring a proven record of professional customer relations and financial services support, complemented by a financial academic background knowledge of 365 apps. My objective is to serve with excellence in a company that provides challenging opportunities. EMPLOYMENT HISTORY Human Resources Intern, Schneider Electric, Warsaw Nov 2023 – Present • Managed customer requests and ticket registration. • Ensured high-quality service and continuous improvement. • Conducted ticket analysis and presented findings. Customer Care Agent, Concentrix and Webhelp, Warsaw June 2023 – Oct 2023 • Provided support for assays, applications, and systems. • Managed reservations and customer data updates. • Assisted with special passenger needs and refund requests. Financial Services Support Agent, Direction of the National Finance Control Services, Bamako Dec 2020 – Jan 2022 • Communicated with users about fees and banking app settings. • Monitored e-transactions and managed dispute cases. • Prepared daily reports and advised on financial services. Customer Care Agent, Millennium Hotel, Bamako Nov 2019 – Sep 2020 • Explained hotel services and managed customer requests. • Updated social media content and coordinated with service providers. • Prepared daily financial reports. Education M.Sc. in Accounting, Finance, and Management, Vistula University, Warsaw Oct 2022 – 2024 B.Sc. in Management, Higher Institute of Commerce and Business, Bamako Oct 2018 – Jul 2020 Financial Services, JIRA, Microsoft Excel, Digital Communications, SAP CRM, Social Media, Teamwork, Microsoft Office, Goal Oriented, Languages French (Native), English (Advanced),