Mourine Munkah Shuyeh

MOURINE SHUYEH IT SUPPORT SPECIALIST / SYSTEM ADMIN PROFESSIONAL SUMMARY I'm all about creating positive change in TOP FIVE STRENGTHS bringing great value and outcomes to clients & organization. With an extensive 2 years experience in IT Support, Learner - have a great desire to learn and want to continuously improve. Achiever - By the end of the day i must achieve something tangible in order to feel good about myself. and Help desk servicing, I seek a position where I will be able to leverage and augment my skills via a customer focused approach in developing value and realizing organizational goals. communication language, reporting, etiquette, data corrections necessary to stay on track. I prioritize, then act. Responsibility - take psychological ownership of what I say I will do. I'm committed to stable values such as honesty and loyalty. Positivity - have contagious enthusiasm. Upbeat and can get CORE COMPETENCIES Excellent Focus - can take a direction, follow through and make the skills: fluent in documentation, confidentiality others excited about what I'm going to do. telephone & CAREER HIGHLIGHTS English customer Support Desk / Content Creator | June 2020 - Present IPCISCO Institute, Turkey service. Superb strategic, creative and critical thinking skills: insightful & perceptive, empathetic, astute team-player and a high performance team passionate about putting smiles on the and approach implementing streamlined & cost-effective operation and & effective listening methodology. - Initiative objective with Organized and achieved weekly, 3 sensitization campaigns on Mgmt courses like CMA, CPA, CDCS, CITF, HR, Supply Chain, via faces of customers by solving their problems. Attentive PowerShell, TCP/IP, Subnetting, IP, DNS, DHCP protocols in process improvement strategies. facilitator. Very System Admin duties with daily use of Active Directory , in great optimized social media tools in the likes of SEO, Google Analytics & Ads, Blogs, Website servicing codes etc, to attract and build-up prospective customers. problem-solving ability. Effectual use of automation, machine learning syntax, cloud CERTIFICATION/TRAINING/WORKSHOPS compute power & web apps/IDEs in managing and interacting with over 25 new & existing corporate clients daily, in meeting Network Engineering Training the demands of their workforce. Fundamentals of Cyber Security I go above and beyond in providing great experience for clients IT Support Training ,Tier2 and Tier3 Training by identifying needs, quickly gaining trust, approaching CCNP ENCOR complex situations, and resolving problems to maximize CyberSecurity Practices For Industrial Control Systems by US Department of Homeland Security efficiency. Promote and sell services of the company to online customers. Give extensive knowledge our services to customers. Attend to EDUCATION customer queries on which courses are best and why they are highly recommended . Bachelors Degree in Geographic information Creating technical content for our Various social media Science and Cartography platforms. Preparing social media surveys. Selling Udemy High School Diploma - O'Levels & A'Levels. Coupons. Blog Post writing. Ensuring that there is an increase in traffic from all social media platforms. Bringing new ideas to my CONTACT INFO Mobile Phone: - Email Address:-LinkedIn: linkedin.com/in/mourine-shuyeh3433b2222 Home Address: Al Nahda 2 Dubai - U.A.E Boss on company improvement. Editing Books. Answering Technical questions. Supervising General growth