Mourad Alem

CURRICULUM VITAE PERSONAL INFORMATION Mourad Alem. Email:-Translation and interpretation experience: More than ten years of experience working as a freelance translator and interpreter. My clients are companies and individuals from different domains; Healthcare, Government, insurance, financial, utilities, travel & hospitality, general business, law enforcement, and legal. Red Cross, OFPRA, OIM are some of the organizations I worked with in the process of registering immigrants and refugee status applications. Currently, I am working for Lionbridge as a phone interpreter from English to French and Arabic. In addition to that, I translate online through web sites and applications (Stepes, OHT ...etc.). In addition to my collaboration with other translation agencies. Professional experience 06/2018 – Now Phone interpreter for Lionbridge, English-Arabic, English-French. -Interpreter: Interpretation of conversations between clients and insurance companies, healthcare services, technical services …etc. 03/2017-04/2018 Hotel CHECKIN ****/ Valencia. -Part time receptionist: Responsible for the good development of the customer`s stay. Customer’s check in and check out, ID registration, answering the telephone, taking notes of the new reservations, cash handling and billing, refunds, payment of invoices postponed by travel agencies ...etc. Welcoming the customer, making sure that the quality standards of the services offered are respected. Resolution of complaints and incidents. Use of the Amphitrion system for the functioning of the hotel. Adjust rates and availability of online agencies (booking, Hotbeds...) according to the occupation and competition. Maintain chain and legal standards (LOPD, safety, hygiene...). 05/2012-01/2017 Office of Maître AMARA MOHAMED, sworn in translator & interpreter, Algeria. Translator/Interpreter: Translation of official and non-official documents to Arabic, French, Spanish, and English. Main fields of translations: Scientific, legal, Business, IT, technical, medical and education. Interpretation tasks: performing consecutive or simultaneous interpreting, taking notes, reproducing statements in other language by phone or face to face. 03/2007-03/2012 IBIS Alfafar***/ Valencia. -Receptionist: telephone answering, take note of the reservations, cash management and billing, accounting (Reimbursement, payment of invoices postponed by travel agencies, ...etc.), welcoming the customer, checking in, checking out, built up customer loyalty and guarantee the quality of the services offered. Resolution of the Complaints and Incidents. Use of the systems HOTIX and FOLS for the hotel operation. Make sure that the legal standards and the chain standard are respected (Processes, LOPD, safety, hygiene...). 05/2006-02/2007 Telecommunication Center S.L (Internet and phone calls), Valencia. Manager: Leading a group of five employees in a small telecommunication company dedicated to selling phone units and internet bundles. Main tasks: Billing, accounting, archives, taking payments and re-setting rates according to the competition. 05/2003-03/2006 WRC Ltd (Cruising boats), London. -Event manager: Set up a plan for the event (schedules, tables setting, guests list, activities on board and menus). Welcoming guests, organization of reception groups and food service, answering the guest’s queries, editing the final bill. Follow the safety rules and make sure that all the stuff is prepared in case of Emergency. 08/2002-04/2003 Hotel Le Havana***, Paris. Receptionist: clients checking and check out, bookings registration, payments, answering phone calls. Use of "Champs" system for the hotel management. 04/2002-08/2002 Hotel JEANNE D´ARC**, Paris. Receptionist: clients checking and check out, bookings registration, payments, call answering. Use of "La main Courante" for the hotel management. Other tasks Related to the Hotel security. 06/2001-03/2002 Hotel EL-SAFIR****, Algeria. -Receptionist: making bookings, clients check in and check out, money handling, answering calls, and billing. Operating with Fidelio. Education & Training: -Translation & interpretation license (Arabic, French and English, ILE, Algiers 2001). - Rescuer Course (First aid). - SDL Trados. - Bureautéque certificate (Algiers 2000). Microsoft Office, OpenOffice, Pascal and HTML. - Customer Service Certificate (London, 2004). Languages: Spanish / Proficiency. English / Proficiency. French / Native1. Arabic / Native2.