Moulyn Njuguna

M O U LY N N J U G U N A CUSTOMER SERVICE DETAILS PROFILE ADDRESS Experienced and dedicated Consultant with over 3 years of experience helping Nairobi Kenya PHONE clients to meet and exceed business goals. Proven expertise in guiding business operations, management, strategy, and profitability. Highly skilled in marketing, advertising, and brand enhancement. Experienced in dealing with complex issues - and challenges, advising clients in a way that enhances performance. EMAIL - SKILLS Leadership Ability to Work in a Team Ability to Work Under Pressure Problem Solving Communication Skills Time Management Ability to Multitask Interpersonal Skills Customer Service Basic Computer Skills EMPLOYMENT HISTORY Consultant, Empowered Consumerism Nairobi Sep 2020 — Present • Provided the client with optimal guidance and business planning based on industry expertise and predictions of market trends. • Developed specific finance goals and strategies to achieve them. • Outlined problem areas and proposed solutions. • Prepared detailed reports, proposals, and recommendations for sales and marketing teams. • Attended and participated in staff meetings regarding marketing goals and strategies. Hotelier , Windsor Golf Club Nairobi Jul 2019 — Feb 2020 • Worked as a waitress in a busy upmarket Victorian-style hotel. • Provided maximum customer satisfaction at the service area. • Sharped my verbal communication skills. LANGUAGES • Learned to maintain a warm, welcoming posture. English • Uphold important values such as integrity and honesty while handling customers. EDUCATION Higher Diploma in Catering and Accommodation , Imani Marianist - Maria Training Centre Feb 2017 — Jun 2018 • I was the school President at my school year. I trained basic computer skills. Top 1% student in my class Graduated with higher Food and Beverage Production and Service. Nairobi Certificate in Sign Language Interpretation , Kenya Institute of Special Education Jul 2019 — Dec 2019 • Top 3% student in my class. • Graduated with a Certificate in Sign Language Interpretation. Nairobi