Motunrayo Akinsete

MOTUNRAYO AKINSETE | LinkedIn | ResearchGate SKILLS/COMPETENCIES ●​ ●​ ●​ ●​ Research & Critical Thinking Artificial Intelligence & Machine Learning Data Analysis/Reporting Automation (Zapier and Make) ●​ ●​ ●​ ●​ Customer Support & Retention CRM (Hubspot and FreshDesk) Project Management (Asana, ClickUp, and Monday.com) Scheduling (Calendly) ●​ ●​ ●​ ●​ Lead Generation Communication Teamwork Ticketing & SLA Management EDUCATION Master of Science in Artificial Intelligence and Machine Learning (Merit) University of Birmingham, Edgbaston, Birmingham, United Kingdom Master's of Tech Computer Science - Second Class Upper (4.44) Federal University of Science and Technology, Nigeria B.Sc. Information Technology - Second Class Upper (4.40)​​ Wesley University of Science and Technology, Nigeria Sept 2024 Nov 2019 Oct 2012 PROFESSIONAL EXPERIENCE Customer Support & Client Retention Oct 2025 - Present AI Money Reset ●​ Leveraged customer insights to design digital marketing strategies, later adapted into support workflows that automated feedback loops, boosted satisfaction, and promoted long-term loyalty. Trained 450+ small businesses on analyzing customer behavior and predicting trends using AI tools and data-driven insights, leading to higher satisfaction and repeat engagement. ●​ Developed and deployed AI-powered chatbot models to deliver personalized, context-aware support interactions, reducing response times and increasing client retention. ●​ Provided one-on-one mentorship, guiding clients in applying digital marketing and AI-based support solutions to build stronger customer relationships and drive business growth. ●​ Implemented automation systems, including social media scheduling, AI-driven fashion mockups by placing prints onto model images, automated email communication with learners, and structured management of learner phone data for streamlined outreach.​ ​ ​ ​ ​ ​ ​ ●​ Project Manager​ ​ ​ ​ ​ ​ ​ ​ ​ Sep 2020 - Sep 2022 United Parcel Service Foundation/Nigerian Girl Guides Association, Nigeria ●​ Conducted training sessions for over 30 leaders on implementing monitoring and evaluation tools and trained 200 participants on leveraging digital tools for recruitment processes. ●​ Collaborated with cross-functional teams to develop a media engagement document, monitoring, and evaluation manual for 30 leaders in 12 states, resulting in an 80% increase in project progress. ●​ Conducted market research and analysis, developing data-driven strategies and roadmaps that delivered 24 products to 80 communities. ●​ Monitored and evaluated focus group discussions and surveys from 850 stakeholders across 80+ communities, ensuring data-driven decision-making and strategy adjustments. ●​ Engage with 40 Ministries, including the Ministry of Youth, Education, and Women's Affairs at state and local government levels, which is helping to support the effective delivery of programmes to under-represented communities. ●​ Worked closely with executives and teams to develop and implement project strategies that recruited over 35,000 participants. ●​ Established and maintained operational metrics, documented standard processes, and conducted market research to develop data-driven strategies for sustainable product development. ●​ Successfully managed a £100,000 project to deliver entrepreneurship and tech solutions to over 80 communities, resulting in a 95% increase in consumer satisfaction. ●​ Engaged with the UNICEF/GEN U team to develop strategies that recruited over 8,000 girls and young women to the U-report platform ●​ Worked with 5 international project managers and provided technical support to Zonal coordinators and volunteers working to foster cross-learning and share best practices. IT Consultant Board of Adult, Technical, and Vocational Education, Nigeria Sep 2017 – Aug 2020 Continued… ●​ ●​ ●​ ●​ ●​ ●​ ●​ Trained and instructed over 20 staff members on new IT systems and software applications, improving work productivity and reducing reliance on manual storage methods. Analyzed, updated, monitored, and managed 6 departmental IT systems, facilitating easy access and efficient operation for staff and members. Implemented sustainable IT solutions to diagnose and resolve various IT-related issues, enhancing overall workflow efficiency within the educational ministry. Collaborated with teams to assess IT needs and recommend tailored solutions to improve operational efficiency. Provided ongoing technical support and troubleshooting for hardware, software, and network problems, ensuring minimal downtime. Developed and documented IT policies and procedures to standardize operations and ensure compliance with organizational guidelines. Conducted regular system audits and proactive maintenance to uphold system integrity and performance stability. LEADERSHIP, SERVICES & AWARDS ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ Digital Witch IT Support Founder, MotunBiz Academy Google DeepMind Scholarship Academy for Women Entrepreneurs (AWE), Nigeria Ladies of Honour Technology Award, Nigeria ​ ​ ​ State Youth Leader, Nigerian Girl Guides Association, Ondo State Grace Hopper Celebration of Women in Computing Scholarship, USA Pax Lodge Award, United Kingdom ​ ​ ​ ​ ​ Voices Against Violence Ambassador, Nigerian Girl Guide Association (NGGA) Osemawe & Club 75’s Bursary Award, Ondo Town, Ondo State ​ ​ ​ ​ ​ Sept. 2025 Sep 2022 - Present Sep 2022 - Sep 2023 May - June 2022 Oct 2019 Mar 2013 - Nov 2017 Oct 2017 Aug 2017 Aug 2016 Apr 2010 - May 2011